Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Se mer
Företaget har svarat
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Se mer
Företaget har svarat
I spoke with a a really understanding gentleman called Amir. I felt so comfortable on the phone call, everything was thoroughly explained and most of all, I spoke with a human who showed such positi... Se mer
Företaget har svarat
Företagsinformation
Om Lantern
Skrivet av företaget
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Skrivet av företaget
Kontaktuppgifter
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Storbritannien
- 0113 887 6876
- lanternuk.com
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great service and communication with respect
I was spoken to with respect and the person I spoke to I believe their name was Jason was lovely and really help ease my anxiety and spoke me through all the best options for me and heard out my situation. A weight lifted after communicating.
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that you were treated with respect and that the agent helped ease your anxiety by explaining the options clearly and listening to your situation. We appreciate you sharing your feedback.
Tahnks! Mark
Very helpful excellent customer service
Very helpful excellent customer service
15 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your positive feedback! We are so glad that our customer service was helpful and excellent for you. Thank you!
-Mark
I was really worried about making this…
I was really worried about making this calls but the agent was extremely helpful and easy to talk to.
13 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that the agent was helpful and easy to talk to during your call. We appreciate you taking the time to share your positive experience!
Thanks! Mark
Friendly lady i spoke to
Friendly lady i spoke to. Went out of her way to help. Sorted my problem out efficiently. Enjoyed talking to her. Put me at ease. So nice to talk to a human and not a recorded message
14 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that Ruq was friendly and helpful, resolving your issue efficiently. We appreciate you mentioning how comfortable you felt speaking with her.
TY! Mark
Very polite and very helpful and…
Very polite and very helpful and considerate about my situation.
14 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your feedback. We are so happy to hear that you found our team member to be polite, helpful, and considerate!
TY! Mark
Very satisfied and impressed by Andrea ! Big thanks !
Well pleasantly surprised and satisfied by Andrea’s service!
14 april 2026
Omdöme utan inbjudan
Svar från Lantern
We are so pleased to hear that you were satisfied with the service you received. Thank you for taking the time to leave your positive feedback!
TY! Mark
Thank you to Daryl for making my…
Thank you to Daryl for making my experience pleasant. He dealt with my query quickly and efficiently. Thank you
14 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that your experience was pleasant and your query was addressed quickly and efficiently. We appreciate you taking the time to share this with us.
Regards, Mark
Very helpful
14 april 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you Tracy. We are glad to have been of service.
-Mark
Had a lovely woman who helped me with…
Had a lovely woman who helped me with me problem
14 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that our team member was able to help resolve the issue. We appreciate your positive feedback very much!
-Mark
Excellent no more i can say but fair…
Excellent no more i can say but fair play to all staff
13 april 2026
Svar från Lantern
Colin, we're happy to hear that you had an excellent experience, and we appreciate your kind words towards our team! Thanks for sharing.
-Mark
Company are very helpful and listen to…
Company are very helpful and listen to you and don't judge
13 april 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you so much for leaving this feedback, we are so happy to know you felt supported - we expect nothing less from our agents.
Regards, Mark
really nice operator
really nice operator, very kind and understanding, made me feel at ease at these awkward times, very helpful
13 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're so happy to hear that our operator was kind, understanding, and helpful, making you feel at ease. We know it's not the easiest topic to discuss. Thank you for sharing your positive experience!
Thanks, Mark
Svar från Lantern
We're always happy to hear that we have been efficient, but to be perfect!? Thank you for your kind words; we appreciate it.
Thanks, Mark
Svar från Lantern
We are happy to hear that you had a great and understanding experience with our service. We appreciate your positive feedback so very much!
Thank you!! Mark
The agent was very understanding and…
The agent was very understanding and helpful
13 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your feedback. We are so glad that our agent was helpful and understanding. Thank you for your positive review!
-Mark
Very helpful people without any problem…
Very helpful people without any problem to be sorted
13 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're so glad to hear that our team was helpful and that your issue was sorted out without any problems. We appreciate your positive feedback!
-Mark
Very good and nice lady Andreea
13 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your experience with us. We are so happy to hear that our advisor was nice and very good!
Thank you! Mark
I called re a missed payment and the…
I called re a missed payment and the person was extremely helpful and sorted out everything effortlessly and in a kind and understanding manner - job done ✔️
13 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that our service was helpful, and that your issue was resolved effortlessly with kindness and understanding. We appreciate your feedback!
-Mark
Lantern
These are great you can just by dealing with them theyre genuine people i was speaking to annie and she was amazing such a kind individual that explained everything clearly and helped find the best option for me can tell she genuinely cares about the people shes helping.
11 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear about your positive experience! It's wonderful to know that the agent was so kind and helpful, explaining everything clearly and finding the best option for you. We appreciate you sharing your feedback.
Regards, Mark
Very professional and helpful to fault
Very professional and helpful to fault.
Thank you.
13 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your positive feedback and are so happy to hear that you found our team professional and helpful. Thank you!
-Mark
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.