Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Se mer
Företaget har svarat
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Se mer
Företaget har svarat
I spoke with a a really understanding gentleman called Amir. I felt so comfortable on the phone call, everything was thoroughly explained and most of all, I spoke with a human who showed such positi... Se mer
Företaget har svarat
Företagsinformation
Om Lantern
Skrivet av företaget
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Skrivet av företaget
Kontaktuppgifter
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Storbritannien
- 0113 887 6876
- lanternuk.com
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A hard phone call to make
A hard phone call to make, but the staff made it comfortable and less stressful
17 april 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks for taking the time to leave a review. We know it’s never an easy call to make, so we’re really glad our team could help make the experience feel more comfortable and less stressful for you. Your feedback means a lot to us, and we’re always here if you need anything else.
Thanks, Mark
Very helpful and taken a lot of stress…
Very helpful and taken a lot of stress off me very happy I have been able to resolve this thankyou very much
17 april 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you Richard. We're very happy to hear that we could alleviate any extra stress and help resolve this for you. We appreciate you taking the time to share your positive experience!
TY. Mark
Guy that I spoke with was excellent!
17 april 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks so much for your feedback! We’re really pleased to hear the person you spoke with was excellent. We’ll be sure to pass this on to the team. Comments like this really mean a lot to us.
Thanks! Mark
Great customer care
The lady I spoke to was extremely understanding of my issues and problem. The customer care was outstanding and I was immediately put at ease
17 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're so glad to hear the advisor was understanding of your issues and immediately put you at ease. We appreciate your feedback on the outstanding customer care!
Thanks!! Mark
Advisor was understanding and very…
Advisor was understanding and very polite
17 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your feedback and are so happy to hear that our advisor was understanding and polite. Thank you for sharing!
TY! Mark
I spoke with Annie and she was…
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the job at the hospital! As we both agreed I would let her know
15 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that you had such a positive experience. We appreciate your kind words for Annie. We will certainly pass along your message. And a HUGE congrats on the new job from all of us here!
Regards, Mark
Clear and consise easy to deal with no…
Clear and consise easy to deal with no harrassing customers
15 april 2026
Svar från Lantern
We're happy to hear that our service was clear, concise, easy to deal with, and especially non-harassing!! We appreciate your positive feedback.
Thanks, Mark
The lady on the phone was very friendly…
The lady on the phone was very friendly and knowledgeable and very helpful and respectful
17 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your feedback. We're so happy to hear that you found the advisor friendly, knowledgeable, helpful, and respectful!!
Thanks, Mark
Jordan was ever helpful no issue at all…
Jordan was ever helpful no issue at all top guy
17 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing how Jordan was so helpful and that you had a great experience.
Thank you for the five-star rating!
Mark
I would like to acknowledge the…
I would like to acknowledge the exceptional service provided by your customer service representative throughout our recent interaction.
16 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear about the exceptional service you received from our customer service representative. We appreciate you acknowledging their efforts and sharing this.
Thanks! Mark
AMINA from Lantern spoke to me…
AMINA from Lantern spoke to me concerning more I owe. She was helpful to give me details of how and when this happen.
Hopefully, i am reaching level of resolution
16 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your experience. We're happy to hear that the details provided were helpful and that you're moving towards a resolution. Thank you for your feedback!!
TY, Mark
Good customer service Well dealt with
Good customer service Well dealt with
16 april 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you! We're very happy to get this feedback!
-Mark
Very polite and respectful…
Andrea was very polite and respectful and friendly was a pleasure to speak to and was able to get everything sorted out in one go
16 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're so happy to hear that you found the agent polite, respectful, and friendly. It's great to know that everything was sorted out in one go.
Thank you! Mark
Svar från Lantern
Thanks Joseph, we appreciate it!
-Mark
Very polite
Very polite, friendly, helpful and informative. Made what can be a very upsetting and scary situation less so and made sure I understood what needed to be done and how at every point.
16 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that our service was helpful and informative during a difficult time. It's great to know you felt supported and understood the process clearly. We appreciate your feedback!
-Mark
Svar från Lantern
We're happy to hear that setting up a payment plan online was so easy. Thank you for your positive feedback; we appreciate it.
-Mark
Set up a payment plan and still…
Set up a payment plan and still continued to send me letters telling me I owed money and that I could set up a payment plan - on top on inundating me with email after email only hours after receiving first contact.
Very stressful!
6 april 2026
Svar från Lantern
Hi Ali,
Thank you for your feedback. I’m sorry for any stress or upset caused by the recent email you received.
I did attempt to contact you by telephone; however, we were unfortunately unable to connect with you.
I would like to explain that the email sent was part of our legal and regulatory obligations, even where a payment plan has already been agreed.
If you would like us to review your communication preferences, or if you have any further questions regarding your payment arrangement, please do not hesitate to contact us at customerfeedback@lanternuk.com. We’re here to help and would be happy to discuss this with you directly.
Many thanks
Ash
A step by step process.
I was guided through the process and steps were at my pace.I was given a start date to repay and a good plan .I feel confident in the process and the explanations were clear
14 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that the process was well-explained and tailored to your needs. It's great to know you feel confident with the plan. Thank you for your positive feedback!
Thanks, MArk
Advisor was helpful and had a positive…
Advisor was helpful and had a positive attitude
15 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your positive feedback! We are so happy to hear that our advisor was helpful and had a positive attitude.
Thanks, Mark
Jordan was very professional and helpful
15 april 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing that our team member was professional and helpful. Thank you for recognizing their efforts with your five-star rating!
Thanks! Mark
Detta är Trustpilot
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