Really great support and helping co-ordinating with the relevant departments to meet a very tight deadline on a complicated case. Couldn't have done it without your support a long the whole process! T... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Woeful service and assistance with BTL mortgage when life events inc mental/physical health deteriorated. Constant references to "head office" all whom offer ZERO help at all, on contrary merely threa... Se mer
Företaget har svarat
What could have been a challenging case was made very straight forward by my BDM (Alex Witham) and the underwriter (Sian Robinson).
Brilliant lender, my go to for BTL. Great underwriting by Chloe Newton and support by Ian May BDM.
Företagsinformation
Skrivet av företaget
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktuppgifter
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Storbritannien
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Utmärkt
648 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Big thanks to Harry Phillips and team…
Big thanks to Harry Phillips and team at Landbay. This was my first Buy to let case with them and am glad to say that I received great help and support at every stage.
Their portal is very user friendly and didn’t feel like it was my first time using it.
Strongly recommend Landbay and team for your Buy to let applications.
9 september 2025
Omdöme utan inbjudan
Svar från LANDBAY
Thank you for your amazing review, and we're so glad your first case with us went smoothly, Dipak. We look forward to working with you again soon!
This was the most complicated and drawn…
This was the most complicated and drawn out product transfer that I have ever been involved with and I have been a mortgage intermediary for over 40 years!
4 september 2025
Svar från LANDBAY
Hi Ismail, thanks for taking the time to share your feedback.
Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey. Your comments are really valuable to us and help us continue improving the experience for our customers.
Svar från LANDBAY
Thank you for your feedback. Hope to work with you again soon!
Rate switch process was painful and…
Rate switch process was painful and felt like a full mortgage application
4 september 2025
Svar från LANDBAY
Hi Ash, thank you for taking the time to share your feedback.
Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey.
Your comments are really valuable to us and help us continue improving the experience for our customers.
As always Landbay were a pleasure to…
As always Landbay were a pleasure to work with and understood the client requirements and their flexibility allowed for a seamless completion at legals.
29 augusti 2025
Svar från LANDBAY
Hi Daire,
Thank you for your review. We're glad you enjoyed working with us and hope to do so again soon!
quick and productive communication with…
quick and productive communication with the underwriter Jasmin Locke, swift approval of a case in good time.
28 augusti 2025
Svar från LANDBAY
Thank you Jordan! We've passed your review on to Jasmin and look forward to working with you again.
Horrible company
Horrible company. My Father had 2 B2L loans with Landbay. Sadly, he died and all his property was left to my Mother. She is old an poorly herself, all the probate was done and the flats were legally hers. Despite sending Landbay all the documentation and continuing to pay the loan, Landbay refused to speak to her or her solicitor, they then stopped the DD and refused to take funds to keep up the payments on the loan. They insisted they could only speak to my Father (deceased!). They then sent letters giving my Mother (yes they identified her as the owner in this respect!) ultimatums to take action to recover the whole amount of the loans. In the end she was forced to pay the loans off in cash (from the proceeds of selling her home) in order to prevent repossession, as Landbay would not wait for her to refinance. It took 3 days to pay them due to their terrible customer service. Fully intend to report them to the banking ombudsman and am contacting the media with the story. If this is a company that can treat a grieving widow, who kept up her payments, like this, how will they treat you? You will be thinking, must be more to this, two sides to the story etc., nope, this is how my Mum was treated, no sympathy, no common sense, unreasonably, all completely avoidable and unnecessary. They left my Mother frightened and anxious, just after the loss of her husband, and whilst she was gravely ill herself. Bullies and scoundrels, that is what they are.
25 juli 2025
Omdöme utan inbjudan
Svar från LANDBAY
Dear Paul,
We're very sorry for your loss and for the distress your mother experienced. We recognise how difficult this situation must have been, and we're sorry that our service did not meet expectations at such a sensitive time.
In cases where a borrower passes away, we're required to follow legal processes, including waiting for the Grant of Probate before we can act on mortgage accounts. That said, we acknowledge there were delays and communication issues on our side, and we regret any additional stress this may have caused.
We're reviewing this case internally to learn from it and prevent similar issues in future. If you're open to it, we'd like to discuss this further with you. Please email us at enquiries@landbay.co.uk so we can investigate this matter directly.
Sincerely,
The Landbay Team
Fab system and lovely smooth process
4 augusti 2025
Svar från LANDBAY
Thank you, Kate! We look forward to working with you again.
Easy communication
Easy communication with Underwriter and BDM to process the application to offer.
4 augusti 2025
Svar från LANDBAY
Hi Stephen,
Thank you for your 5-star review. We're delighted to hear that you enjoyed working with us and our team.
Svar från LANDBAY
Thank you Adam!
Was not a straight forward case but…
Was not a straight forward case but Landbay worked with us to make it happen, with plenty if issues to deal with on the way.
29 juli 2025
Svar från LANDBAY
Hi Nick,
Thanks for taking the time to leave a review. We're glad we could support you and your complex case. We look forward to working with you again soon!
Svar från LANDBAY
Thanks, Martin! We love to hear that you enjoyed working with our team.
Great processing experience
Great processing experience. Underwriter James has been excellent in communication and support all of the way through.
25 juli 2025
Svar från LANDBAY
Thank you for your review. It's great to hear you had a wonderful experience working with us, and we have shared your feedback with James!
Great experience all round
Great experience all round, from the telephone team to the underwriters to the BDM - Gabbie :)
28 juli 2025
Svar från LANDBAY
Hi Alex,
Thank you for your review. We've passed this on to Gabbie and the wider teams. We look forward to working with you again soon!
PT - Trinick Property
Ian Hall was extremely helfully in supporting me with 2 PTs as was Jess - with regards t0 the speed due to the issues we were having with the system.
1 juli 2025
Svar från LANDBAY
Thank you for your feedback, Natalia. We're happy to hear you got the support you needed with your PT applications!
I had a great experience—Raheed was…
I had a great experience—Raheed was incredibly supportive and consistently available whenever needed. I would work with Landbay again.
1 juli 2025
Svar från LANDBAY
Thank you for your feedback, Siddharth. We're so happy to hear you had a great experience!
Great service and great underwriter
12 juni 2025
Svar från LANDBAY
Hi Nick,
Thanks for your review. We're glad to hear that you found our service and your underwriter to be great. We look forward to working with you again.
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