Really great support and helping co-ordinating with the relevant departments to meet a very tight deadline on a complicated case. Couldn't have done it without your support a long the whole process! T... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Woeful service and assistance with BTL mortgage when life events inc mental/physical health deteriorated. Constant references to "head office" all whom offer ZERO help at all, on contrary merely threa... Se mer
Företaget har svarat
What could have been a challenging case was made very straight forward by my BDM (Alex Witham) and the underwriter (Sian Robinson).
Brilliant lender, my go to for BTL. Great underwriting by Chloe Newton and support by Ian May BDM.
Företagsinformation
Skrivet av företaget
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktuppgifter
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Storbritannien
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Utmärkt
648 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
excellent service
excellent service from my BDM Alex, and even better service from the case underwriter. What a great team.
14 november 2025
Svar från LANDBAY
Thank you Gary for your review. We're happy to hear you enjoyed working with the team and have passed this feedback on to Alex. We look forward to working with you again soon!
Svar från LANDBAY
Thank you for taking the time to leave your review. We hope to work with you again soon.
Svar från LANDBAY
Thank you for your review! Its great to hear we have suitable products for all your clients. We look forward to working with you again soon.
Svar från LANDBAY
Thank you Natt for your feedback and this 5 star review!
As always an excellent service from…
As always an excellent service from Landbay,
The Product transfer was seamless and the client was very happy with the service.
1 november 2025
Svar från LANDBAY
Thank you Gemma for your review!
We're glad to hear that your client's product transfer was seamless and you both enjoyed working with us. We hope to do so again soon!
Land Bay PT's
I worked with Jon Braddick and various support staff for 2 x BTL's PT's. The level of the support is really positive and helpful and a definite plus of using Landbay this level of customer service.
3 november 2025
Omdöme utan inbjudan
Svar från LANDBAY
Thank you for your 5 star review! Its great to hear you enjoyed working with our team and have passed this on to Jon. We hope to work with you again soon!
We reached the outcome we wanted
We reached the outcome we wanted! Parts of the process were quite lengthy and a little frustrating (which is why I have not given a full 5 stars) however I chose Landbay as a lender as they were lending outside of the box and made allowances where other lenders would not, so you can't have it all! There were many hurdles that we overcame and we reached completion so my client was very happy!
29 oktober 2025
Raheed Hussain was really helpful on…
Raheed Hussain was really helpful on getting this case over the line.
22 oktober 2025
Svar från LANDBAY
Thank you Deeksha for your 5 star review. We've passed this on to Rahead!
Efficient
From the beginning Harry Phillips has been amazing, the underwriting seamless and mortgage offer within a reasonable time.
23 oktober 2025
Svar från LANDBAY
Hi Moshin,
Thank you for your feedback and 5 star review! We hope to work with you again soon.
Landbay are the most unprofessional…
Landbay are the most unprofessional lender i have ever known . I paid off a mortgage account 27th February this year and they still have there charge on the property which means that completion today was postponed . I then called to ask what is going on only to be told that they put the wrong title number on the DS1 so Head Office have sent it back asking for the right title number so more delays and no apologies . I have reported them to the Financial ombudsman so see how we get on .
14 oktober 2025
Omdöme utan inbjudan
Harry and Chris were great
Harry and Chris were great, mortgage offer is issued within 2 days of application for a limited company buy to let purchase
10 oktober 2025
Omdöme utan inbjudan
Svar från LANDBAY
Hi Caner,
Thanks for your review. We're glad you enjoyed working with us and have passed this on to Harry and Chris.
I worked with Christ Plaster on my…
I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients have a large property portfolio and having used other lenders in the past – the service really stood out as exceptional.
I have been so impressed with the overall service provided by Chris and Ian May and wouldn’t hesitate to use Landbay for any new cases.
3 oktober 2025
Svar från LANDBAY
Thank you for your feedback! We’re thrilled to hear that Chris and Ian delivered such an exceptional experience. Providing fast, reliable service is what we strive for, and we really appreciate your support.
Underwriting was good
6 oktober 2025
Svar från LANDBAY
Thank you Gary for taking the time to leave a review.
This was a straightforward product…
This was a straightforward product switch. You requested a new valuation at significant cost and very detailed ID request despite the client being an existing client. The delays resulted in the client being on SVR for 1 month and the additional interest cost was avoidable in my opinion.
1 oktober 2025
Svar från LANDBAY
Thanks for taking the time to share your feedback. Our Product Transfer process can sometimes differ from other lenders because of our funding model. We work with multiple funding partners to offer a wide and competitive range of buy to let mortgage products, and occasionally this means your funding partner may change during a transfer.
We understand this can add an extra step, but we’re committed to keeping the process smooth and transparent through our fully digital journey. Your comments are really valuable to us and help us continue improving the experience for our customers.
Great service and very helpful BDM
24 september 2025
Svar från LANDBAY
Thank you for your review Leighann!
Just a very good BTL lender that is…
Just a very good BTL lender that is better to deal with more than many others.
25 september 2025
Svar från LANDBAY
Thank you Andy! We're glad to hear you enjoy working with us and hope to do so again soon.
Great Service
Recently placed a Ltd Co Buy to let with Landbay. Both my BDM Harry and the underwriter, David (who I had direct access to) were extremely helpful. Was a very positive experience and I look forward to placing business with them again.
1 juli 2025
Omdöme utan inbjudan
Svar från LANDBAY
Hi Carole,
Thank you for your review. We're so glad that you enjoyed working with us and have passed your feedback on to Harry and David!
Svar från LANDBAY
Thank you, Kevin. We look forward to working with you again soon!
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