Kitlocker.com Omdömen 

Speedy delivery, speedy refund. All good.

Excellent communication and prompt delivery.

Firstly my order went to the wrong door and secondly my order was not right one of the Nike short sets came I navy shorts with a black t shirt this was a birthday present so was to Kate to return or message so I’m not very satisfied with my order

Fast delivery and good service
Thank you

Great experience online buying the referee kit.
From purchase to delivery the whole transaction was very good.
Kept me updated on delivery times.
Definitely use the website again for future purchases.

9Excellant service, order arrived promptly jn good conditon, excellant value for money.
Thank you.

Great price, excellent quality and size was spot on. Thank you!

Great prices and fast delivery

I personally have 2 orders placed and another order for a whole teams kit through someone else, I was hopeful to receive my order within 2 weeks as the company state ships out in 7-10 days, my order has gone to 20 WORKING days now and my order is still being processed. I will edit this review and let you know how many days it takes in total so if you are purchasing you can get a real time frame on expected delivery

Great service and great things
Size charts are reliable
Could stock more but that’s not this stores fault

I ordered on the 22nd of augaust and got myu socks on the 3rd when they said it would take 7 days

Place order, 3days postage, now saying 4weeks for delivery, unable to chat or cancel order, until its arrived!!
This company is a JOKE!! AVOID!!

Update to kitlocker's response 16/09/2026

I have read your response to my Trustpilot review, and I find it concerning that you have chosen to present the matter as though you have established that I ordered the incorrect size, when the very documentation I provided to you raises a clear discrepancy.

I have already sent you a screenshot of the order confirmation email I received, together with the order form that was subsequently provided. The information on these documents does not correspond. That is precisely the issue I have been asking you to clarify.

Instead of addressing that discrepancy in our email correspondence and providing the evidence you are relying upon, you have now responded publicly on Trustpilot with a definitive statement that the shorts “appear to have been ordered in the incorrect size.”

If you have evidence showing that I personally selected the incorrect size at the point of purchase, then please provide it. I am asking for the actual order record showing the size I selected, rather than simply being told that your system says the order was correct.

You have still not provided solid evidence to establish your position.

It is particularly disappointing that, rather than clarifying the discrepancy when I raised it directly with you, you have responded on Trustpilot in a way that appears to suggest the matter has been resolved in your favour. A public response on Trustpilot does not resolve the underlying discrepancy in your records, nor does it replace the evidence I have requested.

I would therefore ask you to address the actual issue:

* Why does the order confirmation information I received differ from the order information you are now relying upon?
* Which document accurately reflects what was ordered at the point of purchase?
* What evidence do you have that I selected the size you are claiming I ordered?
* Why have you not provided that evidence in response to my previous correspondence?

Until these questions are answered, I do not accept your assertion that the incorrect size was ordered by me.

I also do not accept that your bespoke-item policy can simply be relied upon to avoid addressing a discrepancy in the order documentation. The first issue is establishing what was actually ordered and whether the goods supplied correspond with that order.

I would appreciate a proper response to these specific points rather than a repetition of the returns policy or a public response which does not address the evidence I have already provided.

14/06/2026
Extremely disappointing experience — poor quality and an unreasonable approach to returns

I am extremely disappointed with both the quality of the kit and the way my concerns have been handled.

I ordered football kit for my 10-year-old son and the shirt is massively oversized compared with the stipulated sizing. This is particularly frustrating because my son is already on the bigger side for his age, so this is not a case of ordering an unnecessarily large size and then simply deciding that it doesn’t fit. The item is simply not usable for him as supplied.

To make matters worse, the quality of both the shirt and shorts is extremely poor for the price paid. The material and overall finish are not what I would reasonably expect from a company supplying sportswear.

When I contacted customer service, I was told the items could not be returned because they are “customised” due to the WMF logo. I find this explanation unreasonable and misleading. The WMF logo is a club/team logo — it is not a personalisation requested specifically for my son. I had no reason to understand that a standard club logo would effectively remove my consumer rights or prevent a return.

The shirt has my son’s name on it, so I can understand why that particular item may be treated differently. I have therefore been prepared to accept that. But the shorts do not have his name or any personal bespoke design. A club logo does not suddenly make a standard pair of shorts a bespoke item made specifically for one child.

What is particularly unacceptable is that I am being left with clothing that is substantially outside the expected sizing, of disappointing quality and unusable, while customer service appears to be relying on a blanket “customised” policy rather than actually addressing the problems I have raised.

I did not contact customer service simply because my son changed his mind about the kit. I contacted them because there are genuine issues with the goods supplied.

I would strongly advise anyone ordering from this company to check the sizing extremely carefully and fully understand how they interpret their “customisation” policy before placing an order.

At present, my complaint remains unresolved, and based on this experience, I would not recommend

ordering from them.

Ordered 6th July and happy with pricing and easiness of using the website. Told delivery would be end of July. It is now 14th September and my team have started their season without a suitable kit due to Kitlocker not delivering my order. Not only that, I have never been contacted to let me know that there is a delay, I have had to go on the website and find my order, and every time I have done this the date has changed to a new date weeks ahead, with no explanation. The live chat is automated and after requesting to be contacted by a real person I was assured that a “ticket” had been created and someone would contact me. That has still never happened. I have created a second “ticket” but I’m not holding out much hope.

The automated service has told me there is a delay with the manufacturer but I have had to go and find that information myself. The company should be contacting people especially the amount being spent with them.

Ottimo capo, consegnato in tempi brevi.

Regular contact regarding order. Delivery date as stated.

Order arrived on time and as expected, nothing to fault!