Incorrect item received in wrong colour and size with tag removed (still in bag) , contacted cs but no response??? I have to travel and needed an answer by the end of today ! Appalling customer servic... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Es dauert sehr lange, bis die Ware endlich da ist. Und dann kostet die Rücksendung über 6 Euro. Was aber besonders ärgerlich ist, dass sie nur über Kreditkarte funktioniert, auch wenn man gar nicht mi... Se mer
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One of the socks I ordered had slight damage - a hole near the heel, which is a bit disheartening considering the socks aren't cheap 😭 The rest of the haul was excellent quality though. Gratefu... Se mer
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Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedd... Se mer
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Företagsinformation
Skrivet av företaget
Official Juicy Couture UK online store.
Kontaktuppgifter
Colonial Business Park, Colonial Way, WD24 4PR, Watford, Storbritannien
- service@juicycouture.co.uk
- juicycouture.co.uk
2,6
Dålig
117 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Missing item
Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedding a lot on the first wear) . Would avoid buying through the official site
Update: they did fix the issue by refunding the missing item
21 augusti 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review.
We are sorry to hear of this problem with your order! We are not aware of your outstanding request, please re-send your enquiry to service@juicycouture.co.uk, and we can investigate this for you.
We hope this helps.
With best wishes
Customer Services
The shorts were not delivered to house…
The shorts were not delivered to house but were left at Tavistock news agents bedford
- I went to collect twice but parcel not there apparently it’s in way back to you but payment has been taken
24 juli 2023
Svar från Juicy Couture UK
Thank you for your review.
We are very sorry that DPD had issues with delivering your parcel.
We can see that your refund for this order has been processed as per your request, we hope this helps.
With best wishes
Customer Services
The Best!
Amazing quality of baddie clothing and accessories, always nicely packed and quick delivery. Love it! 🩷
23 juli 2023
Excellent value for money
Purchaes Bought for my daughter she was very pleased. Very good quality, money well spent! arrived in good time.
23 juli 2023
Avoid ordering from them at any cost!!
Avoid ordering from them at any cost!!
Ordered 2 items (a T-shirt and some leggings), 4 days after they send me an email saying that they don’t actually have that T-shirt and that their website had issues.
A brand as developed as theirs is such poorly updated and maintained.
I Asked them for another T-shirt instead of that one but customer service never bothered to reply .
Couple of days after the carrier failed to attemp the delivery saying that It was refused and deliberately changed the delivery date as they were me (the customer).
Please just avoid these people because they don’t care about their customers and they won’t make up for their mistakes in any way.
You can shop juicy products on urban outfitters, quick delivery, friendly customer service and always up to date.
24 juli 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review.
We are very sorry we had experienced system issues, and that the sale item you had purchased was no longer in stock.
We can see that your refund for this item was promptly refunded to you, and that DPD are reattempting your delivery today!
With best wishes
Customer Services
Waited nearly a month for my order
5 juli 2023
Svar från Juicy Couture UK
Thank you for your review!
We are very sorry we had experienced system issues, which affected our ability to process orders and communicate with customers at our usual expected rate. We have worked urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We are sorry for this delay on this occasion, and we apologise for any inconvenience caused.
With best wishes
Customer Services
Easy to use website
5 juli 2023
Juicy Couture review
Friendly, efficient service. Always keeps you informed, very professional approach.
5 juli 2023
It fits perfect, but the color is not it
It fits perfect, however, the color it’s not the same as on the website. it’s the only reason i don’t really like it 😭
24 maj 2023
No communication what so ever
No communication what so ever, parcel wasn’t dispatched for 2 weeks, messaged by email, insta and Twitter and no one replied
5 juli 2023
Svar från Juicy Couture UK
Thank you for your review!
We are very sorry we had experienced system issues, which affected our ability to process orders and communicate with customers at our usual expected rate. We have worked urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We are sorry for this delay on this occasion, and we apologise for any inconvenience caused.
With best wishes
Customer Services
Thanks a lot im very happy to get to…
Thanks a lot im very happy to get to know about this site
5 juli 2023
Ordered over a week ago
Ordered over a week ago, still not shipped, received nothing more than a confirmation email at time, was supposed to be a birthday present for my daughter which was yesterday. Non existent customer service, shocking considering I’ve spent nearly 200 pounds.
28 juni 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
Order JC_51484 placed on 18th June and…
Order JC_51484 placed on 18th June and have not received anything other than automated order confirmation email. Tried to email customer service but received no reply. There’s no phone number to call the company. I would like to know where my order is.
18 juni 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
How long does delivery take?
How long does delivery take?? I placed an order 5 days ago and only received my confirmation email, no delivery tracking or update, I’ve emailed twice and no response, what is the response time ??
27 juni 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review!
We are very sorry we have experienced system issues, which has affected our ability to process orders and communicate with customers at our usual expected rate. We have been working urgently to fix these issues, and are now pleased to be despatching orders to customers again!
We apologise for any inconvenience caused, if you can email our Customer Services Team at service@juicycouture.co.uk with your order number details, we can advise you further on your order status!
We hope this helps, we are sorry for this delay on this occasion.
With best wishes
Customer Services
Hi this is more of a question than a…
Hi this is more of a question than a review? How long do I wait to receive my order? Hoping to get it in time for my daughter’s birthday!
25 juni 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thanks for your message! Could you please get in touch at service@juicycouture.co.uk and we’d be more than happy to investigate this further for you, if you can also include your order number!
Kind Regards,
Juicy Couture Customer Services
I'm still waiting
I'm still waiting for my
delivery was scheduled for June 12 with DHL so I made myself available all day.. my package has been in customs clearance for 7 days and no news for a future delivery..5692762493
14 juni 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
We’re sorry about this customs clearance delay with your delivery, we understand you have been contacted regarding this delivery.
Please get in touch at service@juicycouture.co.uk should you need further assistance!
With best wishes,
Customer Services
Propmt delivery
24 maj 2023
Svar från Juicy Couture UK
Thank you for your positive review & for shopping with us at Juicycouture.co.uk!
Kind Regards,
Juicy Couture Customer Services
No bad reviews allowed. 10/10
These bad reviews. Ive been communicating by email due to exchanging sizes. And they been nothing but good on my end.
1 juni 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your positive review & for shopping with us at Juicycouture.co.uk!
Kind Regards,
Juicy Couture Customer Services
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