Incorrect item received in wrong colour and size with tag removed (still in bag) , contacted cs but no response??? I have to travel and needed an answer by the end of today ! Appalling customer servic... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Es dauert sehr lange, bis die Ware endlich da ist. Und dann kostet die Rücksendung über 6 Euro. Was aber besonders ärgerlich ist, dass sie nur über Kreditkarte funktioniert, auch wenn man gar nicht mi... Se mer
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Die Versandzeiten sind furchtbar lang. Zusätzlich der absolut schlechteste Online-Handel was Rücksendungen betrifft. Allein der Prozess, bis man ein Rücksendeetikett bekommt. Dann darf man noch mehr a... Se mer
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One of the socks I ordered had slight damage - a hole near the heel, which is a bit disheartening considering the socks aren't cheap 😭 The rest of the haul was excellent quality though. Gratefu... Se mer
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Företagsinformation
Skrivet av företaget
Official Juicy Couture UK online store.
Kontaktuppgifter
Colonial Business Park, Colonial Way, WD24 4PR, Watford, Storbritannien
- service@juicycouture.co.uk
- juicycouture.co.uk
2,4
Dålig
116 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered two weeks ago my item still…
I ordered two weeks ago my item still hasn’t been dispatched. I have sent numerous emails to chase a dispatch date and no date has been given yet. This is my daughter’s birthday present and I need it to arrive by this weekend.
4 december 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review.
We can see that your order was placed at the end of last week on Thursday evening, we do say 3-5 working days for despatch. Your order has been despatched today Tuesday from our warehouse, and so will be with you shortly.
We hope this helps.
With best wishes
Customer Services
No returns label
No returns label. Told to send registered and insured. Won’t buy again.
4 december 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review.
We are sorry that you are unhappy with our return process, we do state clearly on our website on the returns page that you will be responsible for paying for your own shipping costs for returning your item, and that shipping costs are non-refundable.
We hope this helps.
With best wishes
Customer Services
Didn’t take that long to come was here…
Didn’t take that long to come was here in a couple of days. Lovely blue juicy tracksuit. Only fault was it came in a massive box, no need for that size of box you could have put 4 boxes of trainers in there.
24 november 2023
Excellent service
24 november 2023
I love it please let me know when it on…
I love it please let me know when it on sales again thank 🙏
24 november 2023
I’m having a bad experience with this…
I’m having a bad experience with this company i brought BLACK DIAMANTE ZIP VELOUR HOODIE on the 27th and until now no updates from them I have sent them an email in regards to my package no resssssponse at all if u not going to send me what I brought give me my money back very bad service
Is a present for my daughter and I need to give it to her this weekend
27 november 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review.
During our Black Friday promotional sale we do state that orders can sometimes take longer than our usual delivery times due to high demand they can take up to 5 days for despatch.
As you state your order was placed 2 days ago, this should be despatched soon for you, please contact our Customer Services Team on service@juicycouture.co.uk with your order number for an update on your order.
We hope this helps.
With best wishes
Customer Services
From ordering to delivery it was very…
From ordering to delivery it was very quick and smooth, excellent colour and true to description
26 oktober 2023
Easy and quick delivery but no free returns
Easy and quick delivery but sizing is inconsistent, leading me to have to buy multiple times with a flat return fee each time. Experience would be better if UK returns were free. But generally the service is good and any issues I’ve had have been resolved. Restocking issues also mean I miss out on what I want too.
26 oktober 2023
Easy to order from the website
Easy to order from the website. Delivery came sooner than expected and packaged extremely well. The purchase is for my teenage daughter for Christmas but she loves her juicy tracksuits and accessories so know she will love this new item.
25 oktober 2023
I purchased a tracksuit and the top was…
I purchased a tracksuit but the top was a different colour than the bottom, which was my mistake! The two colours looked the same in the shopping. To correct my mistake it cost me £12.00 to send it back.
It was ridiculous! In the end, I lost money on an online purchase that went wrong!
Some companies offer free returns but Juicy return policy is to choose your courier for a return, knowing that the customer will lose money instead of their company.
I would have reordered but I wouldn’t order or purchase an item of Juicy clothing again!
25 oktober 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review.
We are sorry to hear of this problem with your order, with you ordering two different colour items. Your refund will be issued once your returned parcel has been processed, this is no problem.
With best wishes
Customer Services
I didn’t receive my order and no one is…
I didn’t receive my order and no one is responding to me
25 september 2023
service and goods perfect
Delivery and service very good and my daughter was absolutely thrilled with the tracksuit for her 17th birthday very satisfied
25 september 2023
Bad customer service
Placed an order JC56156 ballet pumps for my daughter all I've had is a confirmation email saying I've paid that's it ! Can't track order an have emailed customer services with no reply if I do not get some sort of correspondence frm yourselves I will be contacting Google pay an my bank about scam shopping!!!!!!!!!!
12 september 2023
Omdöme utan inbjudan
Svar från Juicy Couture UK
Thank you for your review.
We are sorry to hear of this problem with your order! We understand that your refund for your order has been processed, we are sorry for this issue on this occasion.
With best wishes
Customer Services
Black ballet pumps…
Updated when dispatched from ordering.delivered on time.my daughter was happy with shoes plus got a free tote bag which she uses as school bag overall experience excellent.would recommend this company.🌟
28 augusti 2023
Nothing special
There was nothing amazing about it. It just came it was a little confusing because someone to a picture infringement of my door but left it in the garden
29 augusti 2023
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