John Shepherd Estate Agents Omdömen 

Megan & Gemma ensured a smooth process from viewing to letting and was in consistent communication with us throughout the entire process. Thank you so much!

As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward to growing our company along side working with her! Thank you.

Teresa Freville is an absolute credit to John Shepherd and she really does go above and beyond to make sure that she actions and sorts out all the compliance needs for myself as a landlord to make the whole communication situation with my tenant go smoothly.

Mandi Thandi, exceptional service. I had a query about our deposit return and she was able to deal with the request, promptly. Thank you so much for your help and assistance in this matter. I highly recommend.

Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance!
Thank you so much :)

Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords and Contractors alike.
Thank you

Very quick and smooth experience getting my tenancy through John Shepard. Replied very quickly in order to sort the application especially with a fairly tight move in date, we managed to get everything sorted without issue and comfortably for a quick move in. Catie in particular was very helpful throughout. Very happy new tenant.

Contracted the Birmingham and Solihull offices as lettings agents for my flats. Birmingham office: Cheryl Quinney and her manager Kai Ewan Rodney are absolute useless and caused me a lot of loss and headache. Absolutly horrible people.
Solihull office: Lauren Foster was looking after my flat in the last few months, and she lost one of my keys and gave me someone else's. When asked, she said "that is what we had". I asked her again to do something otherwise I need to get a locksmith, she did not even respond.
Over the 3 years of their service, when the agent left who looked after my flat, I was not notified, no one dealt with my contract, forgot about it basically. At the end of my contract they also forgot about it and I had to chase them to close things off.
They also did not care about the gas meter that did not work, it is still me who need to argue with the utilities company to somehow work out who used what.
They also send you emails in which they tell you that if you dont say no within a few days they will automatically add more services to your contract charging you more and more.
All of them are absolute disgraces, I hope they go bankrupt super quickly.

Catie was very friendly and knowledgeable about the property I viewed.

Excellent Property Management!

We have been working with Beth in her role as Property Manager for some time now and I must say she is exemplary in her abilities.

Her communication and reasoning skills are outstanding with her primary focus always being the welfare of her clients and tenants.

She is relentless in ensuring that her contractors work to the highest standards in a timely fashion.

Sophia was great and really helpful.

The lettings team at John Shepherd just did a fantastic job letting three properties for us. The service and responsiveness from Senka, Caitlin, Gemma, Shennay and Rebecca is exceptional. The renewals and property management team are equally brilliant so thanks also to Faye, Tina, Andrea, Lauren and Tracey. Apologies if I've missed anyone who deals with our properties, they’re all great.

I was shown around by Kelvin Zakeyo and he was super friendly and answered all the questions I had amazingly. He didn’t make us feel rushed at all and carefully explained all aspects of the accommodation. I would definitely recommend him for a viewing. Thank you!

Lara Soars White has been excellent in dealing with all my enquiries and engaging with my tenant to ensure any issues are dealt with in an effective and efficient manner. Excellent landlord and tenant customer service.

Submitted a request for help last night to my property manager John Shepherd. Received reply from Regional Team Leader Lara Soars-White this morning. Kudos for the prompt response!

🚨Unprofessional & unethical Estate Agent

I engaged this agency to market my property following a 10-year tenancy, at which point the home required some general updating. I relied on the professional advice provided by John Shepherds, who assured me the property was suitable to go to market in its current condition.

I also agreed to pay £390 for professional photography. Unfortunately, the quality of the images was not acceptable. Personal items such as coats, boxes, and children’s photos on the fridge were clearly visible, and no effort was made to stage or appropriately edit the images prior to advertising. It was rushed to market.

The initial market valuation provided was inaccurate. Within just two weeks of listing, I was advised to reduce the asking price by 13%, which I did based on their recommendation. I was informed that viewings had taken place; however, I received no feedback whatsoever from these viewings, despite being assured that I would receive regular weekly updates.

Additionally, I was not informed about premium listing options at the outset, which are critical during the initial launch period of a property. This was only offered later as a goodwill gesture after I raised concerns about the pricing strategy. Earlier use of this feature may have improved visibility and buyer interest.

Communication throughout the process has been consistently poor. I have had to repeatedly chase for updates, often waiting over a week without any response. I have not received the level of service or results expected from a professional agency.

Sales Director, Matthew Ellsworth has taken a week to get back to me and sees no real concerns in what I’ve noted here and suggests to continue working with the agency he assures me things will change. Given the lack of communication, transparency, and results over the last 13 weeks you would expect they’d have the decency to do the right thing, as I obviously no longer have confidence in their ability to act in my best interests.

Please consider this if you’re looking to sell a property with John shepherds.

The experience with John Shepherd was standard it’s really what you expect it to be. The thing that did stand out for me was Alex genuinely who managed to help me through start to end and explained everything properly to me. He went out his own way to stay after his shift to show me a property because I wasn’t free no other day and this was so beneficial because I’m moving in a day or 2.

The referencing process was decent. Good Lord did get my checks wrong twice and ended up with me waiting for like 2-3 hours in cue just for them to realise there was a mistake on their side.

Elisha was amazing aswell. She was smooth with everything and managed to get everything to me as soon as possible. Only thing which could be better would’ve been a quicker communication but other than that she was perfect so thank you.

Claire herself was amazing from when she answered the phone. She was able to explain couple queries which I had. So thank you for that

All the team from John Shepherd were big help from the start. Ellie and Natasha successfully reselling our property on short notice was massive. Natasha Watkins was especially methodical at the end of the process to make sure this crossed the line. Cannot thank them enough.

Helpful, informative and professional. Gave the impression that they actually cared about their tenants. Particular thanks to Elisha Gordon ( Lettings) but also to Alisha Donaldson ( Maintenance Consultant) who has dealt with a number of issues in an exemplary fashion.

I have been working with both Lauren Foster and Alan Johnson whilst i have been in rented accommodation, they have been very helpful when necessary, the communication has been professional and affective, have supported both transition's into the property and also upon departure with guidance's that helped this run smoothly, i have been extremely happy with their service.