John Shepherd Estate Agents Omdömen 

1 274
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Christina has been a massive help when arranging maintenance issues that come up. As a contractor its good to know that someone is knowledgable and can relay the correct information for when we at... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been renting a property from John Shepherd for just overs 2 years and wanted to recognise Gita for her excellent support and commitment. She is always really helpful, professional, and a pleasu... Se mer

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Betygsatt 1 av 5 stjärnor

3 issues yet again that are taking this company weeks to resolve. One of them being i was shocked by a plug socket in the property which has made me quite concerned in terms of safety, its been 3 week... Se mer

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Betygsatt 5 av 5 stjärnor

I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing st... Se mer

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Företagsinformation

  1. Fastighetsmäklare

Om John Shepherd Estate Agents

Skrivet av företaget

Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.

John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(1 274)

554 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Delivered great service

Alexander provided excellent customer service. He was efficient and kept me in the loop at all times. He delivered a great service by finding a suitable tenant very quickly. Thank you Alexander!

24 april 2026
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Svar från John Shepherd Estate Agents

We appreciate you taking the time to share your feedback. We're so glad to hear that you received excellent and efficient customer service and that we found a suitable tenant quickly. Thank you again for sharing your review.

Betygsatt 5 av 5 stjärnor

John Shepherd and Lara Soarswhite

I have been with John Shepherd for about 18 months and Lara Soarswhite is my contact. I have found Lara to be pleasant, efficient and calls/emails me back any time I need to communicate with her. I reco.mend Lara and John Shepherd without hesitation.

27 april 2026
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Svar från John Shepherd Estate Agents

We appreciate your positive feedback and are so glad you've had a great experience especially with Lara. It's wonderful to hear that our service had met your expectations. Thank you again and we look forward to supporting you in the future.

Betygsatt 5 av 5 stjärnor

The agent who handles my property (Lara…

The agent who handles my property (Lara Soars-White) is extremely helpful and available at any time I email her! Highly recommend !

23 april 2026
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Svar från John Shepherd Estate Agents

We appreciate your kind words! We are so glad to hear that Lara has been so helpful and available to you. Thank you for the recommendation and we look forward to supporting you again in the future.

Betygsatt 5 av 5 stjärnor

A Council inspection was about to be…

A Council inspection was about to be made. There was a problem that involved the block management. In the past this would have been a lengthy process but Aleemah Aziz was able to have the work actioned and completed before the inspection.
Thank you

20 april 2026
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Svar från John Shepherd Estate Agents

Thank you for your review. We are pleased to hear that we could assist with the block management issue before the council inspection. We appreciate you taking the time to leave us this positive feedback and the recognition of Aleemah!

Betygsatt 5 av 5 stjärnor

I have know Suzanne for many years and…

I have know Suzanne for many years and she has never let me down even if it is late in the day.
I must say Suzanne is well experienced in her field
is fit to management at the top level.

21 april 2026
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Svar från John Shepherd Estate Agents

Thank you for taking the time to share a review. We appreciate your long-term trust and are so glad to hear that our experience has consistently met your needs. Thank you for your feedback and we look forward to supporting you again the future.

Betygsatt 5 av 5 stjärnor

Supportive Rental Agent

We have had a very supportive relationship with John Shepherd in the rental of our property. They were excellent in the resolution process ensuring both parties were represented correctly and the best outcome was reached. I would definitely use them again.

22 april 2026
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Svar från John Shepherd Estate Agents

We appreciate your kind words! We're happy to hear that you felt supported during the rental of your property. Thank you for your review and we look forward to assisting you again in the future.

Betygsatt 5 av 5 stjärnor

Amazing service by Suzanne in…

Amazing service by Suzanne in Derbyshire office all the time from start to finish

22 april 2026
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Svar från John Shepherd Estate Agents

Thank you for your kind words Muhammad. We are thrilled to hear about the amazing service you received from Suzanne. If you need anything further, please don't hesitate to reach out to us.

Betygsatt 5 av 5 stjärnor

Letting our family home was quite…

Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout. I wouldn’t hesitate to recommend j shepherds to any one thinking of letting a property out. Keith Harrison

17 april 2026
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Svar från John Shepherd Estate Agents

Thank you for your review. We are so pleased that letting your family home was a smooth process. We appreciate your kind words and are so glad our team could provide professional support. Thank you for recommending our services!

Betygsatt 5 av 5 stjärnor

The overall experience while moving to…

The overall experience while moving to my new home was very well managed.

15 april 2026
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Svar från John Shepherd Estate Agents

We're glad you found your moving experience well managed. Thank you for sharing your positive feedback with us!

Betygsatt 5 av 5 stjärnor

Suzanne has been exceptional for the…

Suzanne has been exceptional for the duration of our tenancy, so helpful and made our tenancy so easy for us!

20 april 2026
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Svar från John Shepherd Estate Agents

Thank you for your kind words, Bethany. We are thrilled to hear that Suzanne has been so helpful and made your tenancy easy. If you need anything further, please don't hesitate to reach out to us.

Betygsatt 5 av 5 stjärnor

I have had a wonderful experience with…

I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.
Thank you Lara Soar

20 april 2026
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Svar från John Shepherd Estate Agents

Thank you for sharing your wonderful experience, Lucienne. We're delighted to hear that Lara provided you with helpful and professional support regarding your deposit. If you need anything further, please don't hesitate to reach out to us.

Betygsatt 5 av 5 stjärnor

I needed a rental property ASAP

I needed a rental property ASAP, Caitlin responded to my mail very quickly and organised everything from start to Finish. We managed to secure our rental property within 2 weeks all thanks to the hard work and commitment Catlin provided us. Would definitely recommend to any prospective Tenants or Landlords

19 april 2026
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Svar från John Shepherd Estate Agents

Thank you for sharing your experience. We are thrilled to hear that Caitlin's quick response and commitment helped you secure your rental property so swiftly. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

Betygsatt 5 av 5 stjärnor

Excellent experience

It was an absolute pleasure working with John Shepherd. Lara was incredibly helpful, kind, and supportive throughout the process. I’m very grateful and truly happy to be renting my property with such a professional team.

18 april 2026
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Svar från John Shepherd Estate Agents

Thank you for sharing your wonderful experience, Alisa. We are thrilled to hear that you found our team to be professional, helpful, and supportive. If you need anything further, please don't hesitate to reach out to us.

Betygsatt 5 av 5 stjärnor

Suzanne is always so helpful and quick…

Suzanne is always so helpful and quick at resolving any issues and helping us!

14 april 2026
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Svar från John Shepherd Estate Agents

Thank you for your kind words, Courtney. We are delighted to hear that Suzanne has been so helpful and quick in resolving your issues. Please reach out if you need anything further; we are always here to assist you.

Betygsatt 5 av 5 stjärnor

Amazing agency

Amazing agency with exceptional customer service. Would recommend this agency to everyone who wants a smooth move in process. Very helpful.

15 april 2026
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Svar från John Shepherd Estate Agents

Thank you, Aisha, for your kind words about our exceptional customer service. We look forward to supporting you again in the future.

Betygsatt 5 av 5 stjärnor

Sue was very professional

Sue was very professional, co-operative and helpful.
During our tenancy she was always helpful and considertate of our privacy. When the landlord decided to sell she helped keep the move out very smooth.

8 april 2026
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Svar från John Shepherd Estate Agents

Thank you for sharing your experience with us. We are delighted to hear that Sue was professional and helpful throughout your tenancy. We appreciate your kind words and look forward to assisting you again in the future.

Betygsatt 4 av 5 stjärnor

Pleasant viewing experience

I had a viewing today with Alexander Shomari for a cute flat in Birmingham. Alex was friendly and told me everything about the property, which was great! Hopefully I hear back from the team soon. :)

15 april 2026
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Svar från John Shepherd Estate Agents

Thank you for sharing your experience. We are glad to hear that Alex was friendly and informative during your viewing. We hope you are successful in finding a new home soon and please feel free to reach out if you have any questions or need further assistance.

Betygsatt 5 av 5 stjärnor

Very professional service

Very professional service, we were always confident that we complied with statutory requirements, and tenants were carefully selected and managed. Generally necessary repairs etc were organised quickly and effectively. Regular property inspections gave us confidence in the tenants and their management. Our main contact was Sue Birch

15 april 2026
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Svar från John Shepherd Estate Agents

Thank you for sharing your experience, Nick. We are delighted to hear that you found our service professional and reliable. It's great to know that our proactive communication and local expertise helped you feel confident in tenant management. If you need anything further, please don't hesitate to reach out to us.

Betygsatt 5 av 5 stjärnor

Kelvin Zakeyo has been our estate…

Kelvin Zakeyo has been our estate agent, been friendly and very helpful in securing our house for the year as students.

24 februari 2026
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Svar från John Shepherd Estate Agents

Thank you for your kind words, Will. We're delighted to hear that Kelvin provided friendly and helpful support in securing your home for the year. If you need anything else, please feel free to reach out to us.

Betygsatt 1 av 5 stjärnor

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!! horrific company

Viewed a rental and when viewing was told ‘current tenant only moved out today. All repairs will be done before you move in’.

Constantly emailed before moving in and was told repairs were being done. Nothing was done and the house we were supposed to move into was disgustingly filthy and totally trashed.

Kitchen sink totally cracked - couldn’t use it at all. Took 4 months to repair.

Kitchen cupboard hanging off the wall, was told ‘it’s livable so landlord won’t fix it!’. I’m not exaggerating when I say it was being help on by 1 screw!!!!!! Took it off myself and 6 months later still isn’t fixed.

Leak in bathroom with black mold growing under Lino, that got so bad it came through. 6 months later leak is still leaking and I have paid personally for new Lino twice to try and keep the space safe for my baby.

Was left with no hot water for 5 days in winter. I HAVE A BABY WHO WASNT EVEN 1 AT THE TIME.

Shower has been broken since move in day. In has now totally stopped working and landlord refuses to pay the expense of repair. I have now not had access to running water in a shower for 3 weeks. I was promised by John S that if repairs weren’t done by a certain timeframe they would fix it themselves. 2 weeks later, still no repairs.

Landlord is awful, but company policies are just as bad. Today I asked ‘if the landlord refuses to fix the shower, does that mean I just won’t ever have a working shower in the proper’. Their reply?! ‘Yes, as our hands are tied’ WHAT A JOKE.

Please don’t even consider renting from them!!!!! I am living in hell!!!

13 april 2026
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Svar från John Shepherd Estate Agents

Thank you for your feedback. We are very sorry to hear about your experience and the distress caused by the condition of the property. This isn’t the standard we aim to deliver, especially when it comes to clear communication and timely repairs. We understand how frustrating this must have been.
We’d really like the opportunity to put this right so please contact us directly so we can look into the details and support you further. Thank you.

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