John Shepherd Estate Agents - Birmingham Omdömen 183

My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Lee!

Quentin Lee from John Shepherd had been very helpful since the first I contacted him, we were looking for a loft studio in Birmingham which is really popular there. Mr Lee never gives up, the properties are running out fast, after two weeks of hard work by Mr Lee we now have a sweet dream home. I really recommend and enjoy using this company’s service and Quentin Lee from John Shepherd will never disappoint you!

Perfect service by John shepherded and specially Quinten

Upon moving into this property as of DECEMBER 2022, the property was NOT cleaned upon my arrival and was in poor state. I actually had to purchase cleaning products to proceed with a deep cleaning of my own bedroom. Neither were the cupboards, stove, living area or any other shared kitchen facilities. So the notion that this flat was in good living condition is incorrect. I left the flat in a better condition than I found it in. The walls were already in poor condition upon my arrival also. They were discoloured and had fine cracks in them, evident as standard wear and tear, which is not tenant responsibility. I have inflicted no physical damage on any walls within my short stay at the accommodation. The floors were a huge thing I complained about upon moving into the property and they were ALSO in poor condition upon moving in. I also complained to this to the John shepherd, which was ignored. I was told that the landlord found it suitable and that I shouldn’t not have signed the tenancy agreement if I was not happy with the state of the walls and carpet, which I continue to STRESS, was in extremely poor condition before moving into the property which I unfortunately did not view before i signed the lease. The lights near my room have never worked and are built into the wall, I’m not sure how I am supposed to take responsibility for THAT as it was already poorly fitted BEFORE I moved into the property and I would not know how to change them. I never touched them. The state of the bathroom is of wear and tear, no physical damage inflicted in any such way. The bed, also in poor condition upon moving into the property. The flooring of the kitchen was always scuffed up and in poor condition prior to me moving in. I accept blame for one of the TWO living room chairs I met during my whole time at the tenancy (there were never 4). I weakened one leg as I used it to stand on top of the electricity box to reset the meter. But not to the amount I am being requested to pay for a singular chair. I’d like to see a receipt for the same chair, in order to replace, or paying for one at a reasonable price. I remind you I had been living there for six months only. Many of the problems the landlord is requesting me to fix were there BEFORE I moved in which is unnaceptable. I complained to my flatmate, as seen in the attached messages (same number can be found on the system) on my MOVE IN DATE on the poor quality of the house and he even offered to clean it as nobody in John shepherd had bothered to arrange a cleaning. Repost as my review was deleted and I will keep reposting and checking. Rajak Ali and the rest are horrifically negligent and cold

We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.

Went through the whole painful process of renting an apartment through John Shepherd and goodlord and did everything that was required and paid the fees and got the keys to the flat and checked in today only to find so many small issues that has not been taken care of and so many things needs to be fixed even though they had all this time to take care of it and clean it probably!!
**UPDATE**
They came in and fixed what needed to be fixed
also I want to mention that agent Meghan was helpful though out the process

Rented a flat for 3 years through John Shepherd and Rajak Ali (our property manager) was brilliant.
Thoroughly recommend them

Great experience from them throughout the letting process, and especially my property manager Rajak Ali has also helped me, always quick to reply back and sorted lot of things. Would highly recommend them.

Avoid dealings with Vijay Kapila from Birmingham branch if at all possible. He arranges people to come into your flat without warning. He shares other people’s contracts for other flats with you breaking confidentiality. He pretends the contracts are yours to try and stop you leaving presenting a huge bill. Very underhand tactics to extract fees. No deposit back still too.

Still waiting for my daughter's refund for furniture and other items lost due to damp in one of your lettings.

Rajak has been very helpful day to day in the management of my btl in Birmingham. And in helping to resolve some unfortunate issues requiring attention.

I was having a difficult time finding an appropriate apartment but John Shepherd Estate Agents intervention made the process easy and seamless. Lily’s support has been outstanding thus far, she’s always responsive to questions and concerns.

Very friendly service . 100% satisfied . No delays . I'm really happy by signing with John shepherd estate agents

It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!