Linley & Simpson Omdömen 4 475

Linley & Simpson has been my letting agent for almost 2 years. They are very professional and supportive. In particular, L&S has been offering very smooth and quick transition arrangement on the change of tenants for one of my properties. I was impressed that they started to prepare the property for re-letting one month before the move of the previous tenant. Accordingly they were able to find a new tenant quite quickly. Besides Lauren Wyper who pushed hard to finish the refurbishment quickly played a key role to onboard the new tenant in less than one month. I am very thankful of their services.

I recently had a property inspection carried out by Terry Wallace, and I am very pleased with the service provided. Terry was professional, respectful, and made the whole process smooth and stress-free.
He communicated clearly in advance, and carried out the inspection in a very organised and efficient way. I appreciated how approachable and friendly he was, which made it easy to ask questions and discuss any concerns.
It is clear that Terry takes his role seriously and is committed to providing a high standard of service. As someone new to the role, he is already doing an excellent job, and I am confident he will continue to develop even further.
I would highly recommend Terry Wallace as a property manager.

Ellie was absolutely lovely and i felt respected

Tenant reported a problem with the sink. Rapidly sorted by a visit from local contracted plumber. Thanks due to Sophie in the central Leeds office for arranging it promptly and at minimal cost. We have a happy tenant and landlord.

We got shown around by Abbie who had put effort into putting extra 2 beds on for us which we ended up going for. Very friendly and knew a lot.

Sophie was prompt, attentive and made sure my urgent repair need was met with cost and time efficiency - just what I am hoping for from a letting agent.

Megan was exceptionally helpful and friendly. She effectively addressed my questions and delivered outstanding service on-site.

Very helpful and professional. Any issues dealt with swiftly and efficiently. All of the staff I dealt with were delightful but I would particularly like to mention Charlotte and Kayleigh who were terrific.

Megan showed me around a flat I was viewing in Harrogate. She allowed me to look around at my own pace and answered all my questions thoroughly. She was also really kind and sent me all the paperwork almost instantly.

Terry has been most helpful during a recent property renovation. He took all the hassle out of the process for me. I would have no hesitation in recommending Terry as a property manager. Thank you Terry

It was very nicely resolved. I had 2 issues and Sophie was very prompt. Definitely very happy with the resolution. Thanks Sophie and team.

They were very quick and efficient in getting works people out to fix our issue, recommend for sure

Competent management company which sorts out problems quickly and keeps all sides informed.

I am very grateful for following up and resolving the issue in the shortest possible time.

Linley and Simpson have been great at selling my house. Laura provided invaluable advice at the valuation stage and she refused to undersell the house, unlike other agents. Molly has dealt with all of the viewings and negotiations in a friendly, professional and efficient way. They’ve got a great team :)

Lauren has been very helpful with all the process support going though references. Instant replies on emails. Kind and supportive experience.
Thanks

The heater was replaced with a new one one and it's now working perfectly. Thank you.

Always a great partner navigating the now rocky road of Landlordship
They always deal with any issues promptly and fuss free- Thanks Sophie

I was a tenant at a Linley & Simpson managed property, Flat 4, 2 Water Lane, Leeds, for two years. I paid every month's rent on time, maintained the property meticulously, gave over two months' written notice, vacated a full month early, deep cleaned everything, and provided timestamped photographic evidence of the property's condition on departure.
On 31st March 2026, a Linley & Simpson property manager issued a checkout report alleging rubbish left behind, dirty appliances, dirty floors, dust, and water marks on a mirror. Not one allegation was supported by photographic evidence despite my repeated formal requests. Every allegation was subsequently abandoned without explanation, except a bare £114 cleaning charge with no itemised breakdown and no supporting evidence.

The checkout took place five weeks after my departure, during which Linley & Simpson staff accessed the property on multiple documented occasions, including a viewing on 20th March 2026 and a marketing photography session on 23rd March 2026. Any deterioration during that period cannot be attributed to me.

During my tenancy, the building access code was changed on multiple occasions without any notification to me as the sitting tenant, leaving me unable to enter my own home. I have documentary email evidence of this. As a woman living alone in a city centre property, the safety implications of this occurring outside office hours are considerable.
I paid the £114 under protest and without admission of liability. A formal complaint has been submitted to the Property Ombudsman. Every statement above is supported by written documentary evidence, including Linley & Simpson's own correspondence.

Future tenants and landlords should be aware of these practices before engaging with this agency.
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Update 22nd April 2026: Linley & Simpson's Customer Service Manager has responded publicly requesting that I make contact with further details. I note that the property address, all supporting correspondence, and all documentary evidence were provided to Linley & Simpson repeatedly throughout weeks of formal written communication prior to this review being posted. Had those communications been handled appropriately at the time, including the provision of photographic evidence to support their checkout allegations, an itemised breakdown of the cleaning charge, and responses to my outstanding invoices, it would not have been necessary to escalate this matter to the Property Ombudsman. That formal complaint has now been submitted and all documentation has been provided through that process. I am content to allow the Ombudsman to reach their conclusions accordingly.

Stephen Shodia brought our attention to a problem our tenants were facing in a polite and courteous manner.
We asked him to proceed with a resolution which was carried out in a timely manner.
He kept us informed throughout and the situation was rectified and all parties were satisfied.
A very professional service. Thank you Stephen.