John Shepherd Estate Agents - Birmingham Omdömen 180

Good morning ,

I currently rent one of your properties and I just wanted to share my gratitude to Faye Nichols your Repairs Co‑Ordinator, for going above and beyond this morning for helping me with an issue with my property I had mentioned it to her which she said to leave it with her and she got straight on it and followed it up with a phone call to let me know what was going on. Very greateful for your kindness and support - thank you so much for your help Faye!!

After an awful experience with another company, I am so glad we found John Shepherd. Moving can be a stressful time but our agent Turkay was the most helpful go-between us and our buyer. He was extremely professional, calm and good for the nerves! Thank you Turkay and John Shepherd. We are really grateful.

Our experience with this branch has been disappointing. While they do eventually address issues, the response time is extremely slow. Recently, we ended our tenancy, and despite over a month passing, we still haven’t received our deposit. We’ve repeatedly emailed and called, but the responses are vague, and the management seems to change frequently. The lack of proper communication and accountability makes the service frustrating and unprofessional.

Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star.

I Was put on a rolling contract after my initial year had expired. Then after 3 years I needed to reapply to live at the property I’ve lived at for 3 years already. This process was highly frusting and long.

Upon renewal my rent went up by £200pm. Their excuse was they hadn’t raised prices for 3 years! I also needed to pay an addditional deposit on top of my initial deposit!

On top of that, gaining entry to my property was difficult during the last 6 months of my tenancy. The fob entry system has not worked for 7 months and temporary door codes ceased to work.

They say things will get repaired but don’t or when they do they are only temporary fixes.

Avoid

I have four flats managed by John Shepherd in Birmingham. Inevitably, there is always something going on. Previoudly, life with Centrick comprised an information void. Since dealing with Caitlin MacDonald, the quality and timeliness of the service has changed beyond all recognition. She responds quickly and professionally whenever there are issues and I couldn’t speak more highly of her service ethic. Thank you, Caitlin.

Caitlin was amazing. We had some issues when we moved in to our flat, we reached out to Caitlin and her responses were fast. Every issue was attended to without delay and she followed up with us. Thank you Caitlin!

Natasha Watkins was my agent in the sale of my apartment. She was very helpful and efficient in all aspects. Great service. Recommend.

Were really helpful during the whole purchase transaction - keeping things moving and keeping me informed

Caitlin took the stress out of sorting out a Coucil Tax issue with Birmingham City Council on my behalf, with great efficiency. For me this demands five stars! Thank you!

I have spent two months chasing this company to get an issue fixed. Time after time I am ignore for weeks on end. Their lack of communication and regard towards tenants is a joke.

This company is a scam. They fail to respond to basic requests, they make threats on which they deliver, and offer atrocious basic services. Frankly I'm suprised they're still in business and can only imagine that the positive reviews are posted by their staff members.

I am extremely disappointed with the unprofessional service provided by John Shepherd, particularly by Kai-Ewan Rodney MARLA and his team. As a tenant, I rely on my property agent to handle issues promptly, but my experience has been nothing short of a nightmare.

For over 1.5 months, I have been waiting for my washing machine to be repaired, and despite my numerous efforts to get this resolved, nothing has been done. I’ve sent multiple messages through the Fixflow portal, followed up with emails, and made countless phone calls. Each time, I either receive no response or vague reassurances that lead nowhere. Even when I know Kai-Ewan Rodney is in the office, I’m told he is “unavailable,” which feels like a blatant disregard for tenant concerns.

What’s worse is the complete lack of accountability and transparency. I’ve been left in the dark with no clear timeline, and this issue has severely disrupted my daily life. Their neglect shows a complete lack of respect for their tenants and demonstrates how little they care once they’ve secured your business.

This level of incompetence and indifference is unacceptable. I will be sharing my experience widely and leaving reviews on platforms like Trustpilot to warn others about the poor service and lack of professionalism at John Shepherd. If you’re considering using their services, think twice—dealing with them has been nothing but frustration and disappointment.

These guys are uncontactable. They are not available for urgent repairs. I have contacted them 4 times. Never use them.

Great service from Hannah Britten who is my property manager for 2 apartments that I own. My properties were let quickly, and the service provided has been great. Thank you.

It is a terrible experience when using the services of John Serpherd because they are habitually not to honor the agreement between them and the Landlord, and suddenly asked the Landlord pay a bill more than £600 without the prior consent or approval or informing the Landlord for the work that is not of emergency. I would definitely lobby complaint to The Property Ombudsman. It is a company that you can not trust.

Caitlin MacDonald has been fantastic throughout our entire tenancy and during the finalisation since leaving too.

She’s always been on hand with the correct advice or has gone above and beyond to find out any question we have asked!!

Fantastic service, credit to the company!

Yoko henry is so far the best person I seen come on board I think she should get some promotion from whatever role she is johnshephard is managing the property that I been living in for years now and who ever was in charge I wasn't getting much done but yoko is number 1

I have been working along side John Shepherd for a few months now after an introduction from Caitlin Macdonald, I can say I enjoy working along side all the property managers, they are efficient with their job to ensure the landlords and tenants get a great service.

Be warned and stay well away. For context, they were advertising apartments in a block and we were told not to be concerned about the flat number itself when signing the paperwork as they're "all exactly the same" and are going quicky so the number you are given may differ depending on the time the contract is drawn.

Here is a drafted email which sums up my experience:

Hi [John Shepherd Property Manager]

Previously, I had been lied to about the property through the false-advertising as well as verbally (with the property being advertised/listed online as having 2 bathrooms, being told I am paying for two bathrooms, being shown 2 bathrooms during the viewing, but being given a number 7, a flat I was never shown with 1 bathroom on move-in day) but for which I have not pursued legally due to the contract stating flat 7 at the time of signing and for the sake of minimising stress. I did already bring this up on move-in day, first via phone-call and then via email to one of your colleagues.

The advertising, as well as the organisation told me I would have on-site parking. You are now accepting that this too was another example of false advertising and mis-selling as my particular landlord for the property you chose to give me in the end does not have a parking space associated. This again shows a lack of transparency and that all the flats are not the same misleading me again.

I have attempted to be extremely reasonable despite the opaque responses and misinformation involved, and find myself being pushed into taking further action.

I know you may not personally have been involved some of what I have mentioned above, however you are managing the property and representing your organisation.

Please also let me know in writing if there is nothing further you are willing to do as an organisation to resolve the matters stated above without the involvement of external parties.

Kindest regards,
[Name hidden]

Do not rent a property from them! The worst lettings agents in the country! Nor should you trust them to look after your property.