John Shepherd Estate Agents - Birmingham Omdömen 183

Caitlin MacDonald has provided an excellent service, especially organising work to bring the flat up to standard between the change of tenants.
Caitlan always responds promptly to our emails and actions our requirements.

Jim and Hanna

Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin

I have experienced the worst service from John shepherd Lettings team that anybody could possibly get . I am a professional lady in my 50’s just needing help and support in finding a home with the rental team in Solihull . In my experience with John shepherds at Solihull branch , I felt under valued , I was made to feel
Uncomfortable inquiring about properties , I was unsupported , dismissed on personal choices , not contacted and communicated with . The letting staff attitudes were totally unprofessional and unsupportive making me feel
As if I was the problem in calling them I strongly advise not to use this agent to prevent any similar experiences happening to yourselves . Please seek proper and professional support from another agent . I am writing these comments to prevent people experiencing the under valued attitudes and professionalism that will happen with John shepherd. 3/6/2024
Monique A

Lauren Foster has been managing my Birmingham apartment and has done a great job of chasing suppliers and tenants for information to get issues resolved. She is courtious, responsive and always willing to go the extra mile. She is a credit to the company.

As a first-time buyer, I have valued Turkay’s kindness, patience and professionalism. Always responsive and super helpful! 5 STARS 🌟🌟🌟🌟🌟

S.Mills

Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).

Good company with great staff. Quentin was a wonderful guy.

I had somewhat of an emergency and thankfully Vijay is very fast at returning emails and completed my requested task ahead of time which will make a huge difference for me.
Best property manager so far in 6 years iv been a tennant.
Thank you Vijay.

Caitlin was extremely helpful resolving my issue and very prompt responding

I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.

Caitlin did a really great job! I was extremely satisfied with her professionalism

I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant.

Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers.

Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants.

Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.

Had a great experience getting my property ready and rented in a short period of time. Michael Nabarro was very helpful and efficient throughout the process.

Michael Nabarro and his team at John Shepherd found a tenant promptly for my property and he was very helpful in guiding me through setting up the tenancy .

I'm renting from John Shepherd, my agent was Quentin. He made the process straightforward and easy, even managed to help me negotiate the rent which has been a massive help.

Quentin was a huge help to throughout the process. He guided us through the application process and made it smooth for us.

Dear all,

I need help. If anyone has any advice please feel free to leave your comments.

Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.

I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].

I signed the tenancy agreement on the basis of the misleading information I was given.

However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.

Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?

Much thanks to Vijay, John Shepherd Birmingham, who has helped us immensely. Staff at John Shepherd Birmingham has made our renting experience very easy.

Excellent service from Michael Nabarro and the team. I became a landlord for the first time, and Michael kept me fully informed and made the entire process easy.

Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process!
Thanks
For all the help