JLA Omdömen 

We have had a query since June 2025 being overcharged for an item on our monthly invoices where an order for a bespoke item had finished and became our property. The previous Bursar contacted JLA and the accounts manager to resolve this problem back in September and October 2025 but it remained unresolved. We ended up cancelling our direct debit in October 2025 due to frustration in not getting this matter sorted. I spoke to the accounts manager in December about the situation that we had overpaid between June-October 2025 hence would require a refund as well as the later invoices being credited and the direct debit mandate amended. (An email reflecting our conversation was also sent to him.) I have spoken to customer services regarding this matter monthly and assured that it would be finally resolved but nothing happens and no updates are ever given! We then receive a generic reminder email from the accounts manager saying "JLA are not aware of any disputes" dispute my emails and trackers saying differently. Not impressed that now nearly a year later the matter remains unresolved and has not been made a priority!

Excellent service from Jay when he fixed our window panes which had condensation in them. Clean tidy and on time. Would highly recommend

The engineer who came out to fix 2 of our washing machines kept me updated of what had gone wrong with them and even though he wasn't carrying the parts to fix one machine he was able to at least get the other one working so i was able to still manage the wash load.

The service was professional, friendly, and efficient from start to finish. Staff were always polite, helpful, and quick to respond whenever needed. Everything was handled smoothly and with great attention to detail. I truly appreciated the excellent customer service.

Helen was very helpful, reassured him that someone would be with use today

great communication, super fast

when there said they was coming within 24 hours, someone came first thing in the morning, which was just great,

Dawn, was prompt and efficient with response. She didn't assume next steps but prompted me to choose actions with adequate information. very professional and considered.

Customer service team very friendly, everything was handled well and professionally, managed to log a call out very quickly with no waiting.

With the Totalcare package we always get service within 24 hours without fail

Spoke with a very pleasant person who knew exactly what they were doing and got straight to the point,very professional as always

Just good customer care, everything made easy

Customer service was very good when reporting an issue with our washing machines. Clear communication and given estimated time of engineers visit.

Great customer service, very helpful on the phone, always polite and can’t do enough to help

Fast and reliable service.

Good properly nice conversation

Made a call, explained the problems and the service team booked in a job.

When i call to let you know we have a problem with our appliance you say you will send someone the next day. The last 3 times you have turned up the same day i have booked although this appears great service it is not as i am not around to explain the problem as was not expecting you. Also the last time you never came at all and when i rang you said he was on his way, however he failed to show so i rang again and again you told me a porkie pie and again a no show. If your engineer is not going to make it please be honest