JLA Omdömen 

Required door parts, received them promptly and Tom was very helpful.

FRENDLY ,HAPPY STAFF & EXPLAINING THINGS & HELPFULLY

Very good telephone service.

Great people taking calls and directing them where they need to go. The machinery we have off them is top notch, and when a call out is placed, the call out time and response, is really quick aswell. The engineers, when on site are very courteous and knowledgeable, nothing is too much trouble. JLA as a company lead, where others follow.

Did not wait long for the phone to be answered and team member booked in for our alarm check Very quick and service was great

We engaged with JLA to do a fire extinguisher install at one of our clients newly fitted out offices. From dealing with Susan Harvey and Frazer Reeves on the specification for the install (which included some complicated and short timescale delivery arrangements as well as some last minute changes to scope) right up to the installation engineer, Joshua Sandy, JLA pulled out all the stops to make it a success - so much so that our client remarked that it was an excellent experience. Thank you all who were involved to making it a great success.

Great service and quick to answer the phones and give the details for the repair I needed.

Engineer never arrived & im getting a review email

Very helpful

the staff were polite, pleasant and helpful delt with our issue quickly

the young man on the phone was very polite and extremely helpful and informative

Prompt answering, booking a fault was easy over phone and customer service was very polite

The person who attended to me was very professional

We have a 24 total call-out contract the engineer arrived within that time line. He said we had a kinked small plastic detergent hose but said he did not carry this on board said he would be back next day. Then got a call from JLA to say he is off on the Friday and following Monday so will be with us Tuesday PM. So a glass washer without detergent for days ?
Don’t get why a engineer would not carry any spare reel of that tubing on board
So a 24hr service it is not

I would give less than 1 star if it was possible.
I had a break-in and 10 washing machines were broken into from the cash boxes.
When JLA engineer came to make reports on which parts were needed , 6 machines could not be repaired due to parts no longer available which was understandable and 4 machines could be repaired.
Don't know what the engineer did but ended up doubling 1 machine that could not be fixed, so I was missing paper work Job sheet of 1 repairable machine.
Do you think they worked this out? Hell no, I worked out what had happened in an hour and they took nearly 2 weeks!
Back and forth with them finally everyone was on the same page until a different engineer came to fix the machines with standard coin/money boxes which can be easily broken into with standard lock barrel compared with the up rated barrel I had previously (I was told they had up rated boxes now). Don't know if they were referring to their new model machines.
It has been 10 weeks I have not traded. The customer care service is diabolical. This used to be a good company 12 plus years ago!

The engineers was very impressed with the work and enthusiasm also giving advice to the staff l would like him to visit regularly if the machine has issues very polite gentleman

Very helpful, answered the phone quickly, polite and professional!