JLA Omdömen 

Always easy to get in contact with and incredible service

Easy to contact and report fault. Engineer who knows us attended and fixed the issue within a few hours

They were timely, very professional and friendly

Quick response and easy to communicate with android customer service

Lovely service, worker who installed dishwasher was very helpful

The engineer was pleasant and very efficient

Receptionist when answering the phone is so helpful and lovely and professional. A great company they really are and always come and fix the issue and highly recommend them.

Fast and reliable service. From the help desk to the engineers.

I signed a 5-year JLA Catering Response maintenance contract in November 2025 for 7-day emergency cover, annual services, gas safety checks and bi-annual extraction cleaning on all our kitchen equipment, including ice machines and walk-ins. We pay £472 + VAT monthly in advance.
From day one the service has been dreadful. Constant delays, often weeks or a month for call-outs despite the 7-day promise. JLA admit they have no engineers in our area and rely on contractors.
Repairs are poor quality. We paid £398.45 for ice machine parts that failed in 24 hours. JLA then tried to write the machine off as “uneconomical” but refused to share the subcontractor quote despite repeated requests.
They also attempted to write off our walk-in fridge/freezer after supplying wrong seals. The bi-annual extraction cleaning was so badly done we had to call them back to redo it.
Parts pricing involves double margins (contractor quotes JLA, JLA adds another markup — e.g. £250 pump quoted to us at £620 + VAT). They also refuse to share the contractors ice machine repair quote that they used to terminate the contract saying is not viable. Which speaks for its self. As the contractor said it can be repaired.
Customer service is appalling — broken promises, generic replies, unresolved credits and invoices.
JLA have now cancelled the entire contract (they initiated termination, not me, they didn't give us a choice) while trying to keep the money paid in advance for future services (including annual gas safety checks due in October 2026). I have forwarded further emails showing invoice queries have not been actioned.
JLA replied to this review saying they are “working to reach a fair resolution”, but as of today the key issues (full refunds, the missing quote, and proper closure) remain unresolved.
The contract was completely mis-sold. Once you sign you’re stuck paying for a service they cannot deliver. We are now having to take legal action to recover our money.
Avoid JLA completely, especially for commercial kitchen, ice machines, walk-ins or extraction cleaning. One of the worst companies I have ever dealt with.

The customer service lady I spoke with today was Incredibly helpful, quick responses and costings broken down and explained before confirming the break down call out.

The customer service is very good both over the phone and email. Works orders and queries are responded to promptly. If there are any issues, they report back immediately. Their reports are easy to understand and are sent in a timely manner. We use them on many of our developments that we manage.

Anna was very polite and professional. My system crashed while passing the information to her and Anna was very patient when I rebooted it

been with JLS for a while now, being a care home its imperative we get great service which so far we have always had

I requested an engineer for our machines and an engineer came out the same day excellent.

Staff very friendly and happy to help. Hope this continues in future. Thanks

Amazing Experience, would highly recommend

The customer service team are very helpful and friendly. Nothing was too much trouble :)

Sent an email Sunday morning and was contacted Monday morning. Engineer on the way.