The customer service is very good both over the phone and email. Works orders and queries are responded to promptly. If there are any issues, they report back immediately. Their reports are easy to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had equipment installed from JLA in November last year and from Installation through to customer services and everything in-between, I cant fault them. This morning I've been dealing with Maia with... Se mer
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Very friendly staff Great communication Although problem not solved he has ensured he will return with another team member as it is a two man job
Företaget har svarat
Maisie was fantastic, made sure she got everything right, repeating back to me to make sure had correct info., staying on line to make sure i got email and talking me through customer portal. Thank y... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av myntopererad tvättmaskinsutrustning
- Vitvaror och hushållsapparater
- Elverkstad
- Butik med elektroniska reservdelar och komponenter
- Elektronikbutik
Skrivet av företaget
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Skrivet av företaget
Kontaktuppgifter
Meadowcroft Lane, HX6 4AJ, Ripponden, Storbritannien
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Service and response times
1 juli 2026
Svar från JLA
Good afternoon Gethin,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Wary polit and well handled my concern…
Wary polit and well handled my concern very pleased
30 juni 2026
Svar från JLA
Good morning Abdul,
Thank you so much for your lovely 5‑star review. I will make sure that Richard and his manager see this fantastic feedback.
Kind regards,
Ella
Svar från JLA
Good afternoon Ramon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The engineer knew exactly what to do…
The engineer knew exactly what to do and he was polite and explained what had gone wrong and how to avoid it happening again in future.
30 juni 2026
Svar från JLA
Good afternoon Maureen,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Lee and his manager receive your kind feedback.
Kind regards,
Ella
We've had a broken ice machine for 6…
We've had a broken ice machine for 6 weeks. Engineers come and go but never fix it, no follow up.
29 juni 2026
Svar från JLA
Good morning Ian,
Thank you for taking the time to provide this feedback.
We will be in touch today to discuss the issues raised in more detail.
Kind regards,
Ella
Svar från JLA
Good morning Jimmy,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The person I spoke to was calm
The person I spoke to was calm and very professional. She gave me the full and correct advice for the repair breakdown I had reported.
29 juni 2026
Svar från JLA
Good morning Lisa,
Thank you so much for your lovely 5‑star review. I will make sure that Victoria and her manager see this fantastic feedback.
Kind regards,
Ella
Svar från JLA
Good afternoon Peter,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
The Customer Service is excellent
The Customer Service is excellent. They are very pleasant and communicate very well over the phone when I arrange a date and time for the engineer to come out over the weekend. The engineers are very helpful and explain the problem very well
7 juni 2026
Omdöme utan inbjudan
Svar från JLA
Good morning Yvonne,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Another failure by JLA
Another failure by JLA. Faulty Dryer, reported on Thursday morning when I was informed the engineer would be with us by 5pm. By 3 I received a phone call that he won't be able to attend and he would be with us on Friday. Well, that was another lie by JLA. Friday late afternoon I received an email: he's on Saturday.
Lo and behold, Saturday 2pm I am receiving an email with Job report which is confusing as I have not seen the engineer. Report says Unable to find parking. Call interrupted. Hopeless.
27 juni 2026
Omdöme utan inbjudan
Svar från JLA
Good morning Marek,
Thank you for taking the time to provide your feedback.
We will be in contact with you today regarding the issue you have raised.
Kind regards,
Ella
very helpful
25 juni 2026
Svar från JLA
Good morning Christopher,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Svar från JLA
Good morning Keisha,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Quick and efficient
I spoke with Archie, my call was answered quickly. Archie was knowledgeable and organised a call out with ease, offering solutions to try in advance of an engineer arriving.
25 juni 2026
Svar från JLA
Good morning Helen,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Archie and his manager receive your kind feedback.
Kind regards,
Ella
The lady i spoke to was super helpful
The lady i spoke to was super helpful , quick and an engineer is on the way the same day.
25 juni 2026
Svar från JLA
Good morning Sue,
Thank you so much for your lovely 5‑star review. I will make sure that Sally and her manager see this fantastic feedback.
Kind regards,
Ella
Very pleasant
Very pleasant , helpful , took all details.
Asked if i was aware of the portal, which I am , but on this occasion i wanted to speak to someone.
25 juni 2026
Svar från JLA
Good morning Vanessa,
Thank you so much for your lovely 5‑star review. I will make sure that Archie and his manager see this amazing feedback.
Kind regards,
Ella
Svar från JLA
Good morning Richard,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Anna and her manager receive your kind feedback.
Kind regards,
Ella
Svar från JLA
Good morning Grant,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
It was very easy to report Tto have a…
It was very easy to report to have a problem with the dryer,
24 juni 2026
Svar från JLA
Good morning Allyson,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Great fast friendly service
Very fast efficient service very polite and well spoken, explained everything clearly.
24 juni 2026
Svar från JLA
Good morning Malcolm,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
Svar från JLA
Good morning Robert,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Läs mer om omdömesprocessen på Trustpilot.
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