The customer service is very good both over the phone and email. Works orders and queries are responded to promptly. If there are any issues, they report back immediately. Their reports are easy to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had equipment installed from JLA in November last year and from Installation through to customer services and everything in-between, I cant fault them. This morning I've been dealing with Maia with... Se mer
Företaget har svarat
Very friendly staff Great communication Although problem not solved he has ensured he will return with another team member as it is a two man job
Företaget har svarat
Maisie was fantastic, made sure she got everything right, repeating back to me to make sure had correct info., staying on line to make sure i got email and talking me through customer portal. Thank y... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av myntopererad tvättmaskinsutrustning
- Vitvaror och hushållsapparater
- Elverkstad
- Butik med elektroniska reservdelar och komponenter
- Elektronikbutik
Skrivet av företaget
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Skrivet av företaget
Kontaktuppgifter
Meadowcroft Lane, HX6 4AJ, Ripponden, Storbritannien
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från JLA
Good morning Diana,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Service received today
Very friendly staff
Great communication
Although problem not solved he has ensured he will return with another team member as it is a two man job
6 juli 2026
Svar från JLA
Good morning Jacki,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Svar från JLA
Good morning Annie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
EDGH
Both Customer service advisor was polite and explained clearly what they need to know. Asked relevant questions as needed.
6 juli 2026
Svar från JLA
Good morning Rita,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a great review.
Kind regards,
Ella
The engineer that came was helpful and…
The engineer that came was helpful and polite. Did his job efficiently.
2 juli 2026
Svar från JLA
Good morning,
Thank you so much for your lovely 5‑star review. I will make sure that Lee and his manager see this fantastic feedback.
Kind regards,
Ella
Fast efficient service
3 juli 2026
Svar från JLA
Good morning Toni,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
I was off site when the engineer…
I was off site when the engineer attended, but machine is now working well.
Never had any problems with any engineer.
1 juli 2026
Svar från JLA
Good afternoon Dot,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Good and prompt response from JLA…
Good and prompt response from JLA customer call services.
3 juli 2026
Svar från JLA
Good afternoon Jan,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Although I missed the call
Although the initial service was courteous, I received a call at 7:00 am confirming that the engineer would attend today. However, I later received another call informing me that the visit has been postponed for another three days. This is disappointing, as confirming a same-day visit early in the morning and then cancelling it later in the day makes it difficult to plan and manage the restaurant's operations
3 juli 2026
Svar från JLA
Good morning vDavid,
Thank you for taking the time to provide your feedback.
We appreciate you bringing these issues to our attention. We will be in touch shortly to discuss the concerns you have raised.
Kind regards,
Ella
very helpful and knowledgable
2 juli 2026
Svar från JLA
Good afternoon Nicky,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
New Customer
As a new customer, I found Beth to be extremely helpful and approachable from the moment I made my initial enquiry regarding a repair.
She made the entire process straightforward, answered my questions clearly, and dealt with my enquiry efficiently and professionally. The service I received gave me confidence in the company and reassured me that any issues would be handled promptly and effectively.
Based on my experience, I would have no hesitation in contacting the company again and would happily recommend their services to others.
2 juli 2026
Svar från JLA
Good afternoon Chris,
Thank you so much for your lovely 5‑star review. I will make sure that Beth and her manager see this fantastic feedback.
Kind regards,
Ella
Svar från JLA
Good afternoon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Maisie was fantastic
Maisie was fantastic, made sure she got everything right, repeating back to me to make sure had correct info., staying on line to make sure i got email and talking me through customer portal.
Thank you Maisie
2 juli 2026
Svar från JLA
Good afternoon Jane,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Maisie and her manager receive your kind feedback.
Kind regards,
Ella
Great job always
29 juni 2026
Svar från JLA
Good afternoon Kelly,
Thank you for taking the time to share your feedback. We are thrilled to receive your 5-star review and greatly appreciate your kind comments.
Kind regards,
Ella
Svar från JLA
Good afternoon Richard,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Great Company
20 maj 2026
Svar från JLA
Good morning Darren,
Thank you for sharing your feedback with us. We greatly appreciate your comments and are pleased to see that you were satisfied with our service. Thank you for your 5-star review.
Kind regards,
Ella
I booked an appointment for the…
I booked an appointment for the following day.
Today my appointment was on time,very friendly and knowledgeable.
30 juni 2026
Svar från JLA
Good morning,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
We had equipment installed from JLA in…
We had equipment installed from JLA in November last year and from Installation through to customer services and everything in-between, I cant fault them. This morning I've been dealing with Maia with an issue from our end, she has was brilliant, helpful & supportive. Overall good experience for House of Linen in Anglesey.
1 juli 2026
Svar från JLA
Good morning Julie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The Lady was very helpful
1 juli 2026
Svar från JLA
Good afternoon Tony,
Thank you so much for your lovely 5‑star review. I will make sure that Victoria and her manager see this amazing feedback.
Kind regards,
Ella
Svar från JLA
Good afternoon Richard,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.