The customer service is very good both over the phone and email. Works orders and queries are responded to promptly. If there are any issues, they report back immediately. Their reports are easy to... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had equipment installed from JLA in November last year and from Installation through to customer services and everything in-between, I cant fault them. This morning I've been dealing with Maia with... Se mer
Företaget har svarat
Very friendly staff Great communication Although problem not solved he has ensured he will return with another team member as it is a two man job
Företaget har svarat
Maisie was fantastic, made sure she got everything right, repeating back to me to make sure had correct info., staying on line to make sure i got email and talking me through customer portal. Thank y... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av myntopererad tvättmaskinsutrustning
- Vitvaror och hushållsapparater
- Elverkstad
- Butik med elektroniska reservdelar och komponenter
- Elektronikbutik
Skrivet av företaget
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Skrivet av företaget
Kontaktuppgifter
Meadowcroft Lane, HX6 4AJ, Ripponden, Storbritannien
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
hopefully will get sorted next day
23 juni 2026
Svar från JLA
Good morning Susan,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
I have met the JLA Engineer
I have met the JLA Engineer, Furqan Ahmed a few times on site, while performing his duties. His knowledge and professionalism are noticeable and he always goes this extra mile to ensure customer satisfaction.
15 juni 2026
Omdöme utan inbjudan
Svar från JLA
Good morning Albena,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Furqan and his manager receive your kind feedback.
Kind regards,
Ella
What thoroughly prompt and helpful service
Raised an issue and within 15 minutes had a response from Sasha Francisco-Ellam, Customer Helpdesk Co-Ordinator advising an engineer would be attending within 24 hours. A follow on email 15 minutes later to advise enginner would be attending within a 4 hour period - This was excellent service from Sasha with clear and concise responses and an extremely professional and helpful attitude
23 juni 2026
Svar från JLA
Good afternoon Vicky,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Svar från JLA
Good afternoon Carol,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
good engineer
22 juni 2026
Svar från JLA
Good morning Eddie,
Thank you so much for your lovely 5‑star review. I will make sure that Michael and his manager see this amazing feedback.
Kind regards,
Ella
Svar från JLA
Good afternoon Vicky,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
great communiction and quick responcse
19 juni 2026
Svar från JLA
Good afternoon Suzanna,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Great customer care
16 juni 2026
Svar från JLA
Good afternoon Cathy,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Svar från JLA
Good afternoon Paul,
Thank you so much for your lovely 5‑star review. I will make sure that Holly and her manager see this fantastic feedback.
Kind regards,
Ella
Answered swiftly and dealt with query…
Answered swiftly and dealt with query quickly and efficiently
22 juni 2026
Svar från JLA
Good afternoon Karen,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Bethany and her manager receive your kind feedback.
Kind regards,
Ella
Total Care package
Total Care package? 24-7 call outs?
Total Don’t Care more like.
Fully booked restaurant, and no oven. Thanks a lot JLA
21 juni 2026
Omdöme utan inbjudan
Svar från JLA
Good morning Alex,
Thank you for taking the time to provide us with your feedback.
We will be in touch today to discuss the issue raised.
Kind regards,
Ella
Svar från JLA
Good afternoon Tom
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
very friendly over the phone and…
very friendly over the phone and professional. and super fast booking in the job.
19 juni 2026
Svar från JLA
Good Afternoon Teresa
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Sam
Customer service
Hold was rather long however the lady I spoke to was lovely, very helpful and managed to assist me with the repair I needed. Very welcoming and happy to support me when I got confused.
19 juni 2026
Svar från JLA
Good morning Sophie,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a great review.
Kind regards,
Ella
Svar från JLA
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Always on time for callouts and gives…
Always on time for callouts and gives great advice
15 juni 2026
Svar från JLA
Good afternoon Janice,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Svar från JLA
Good Afternoon Carol,
I have tried to call you to discuss this 1* review, the comments left do not reflect the 1* given, i will call you Monday to discuss further and make sure you have no other issues,
Kind regards
Sam
very easy to deal with the agent who…
very easy to deal with the agent who was very professional at all times as always.
18 juni 2026
Svar från JLA
Good afternoon Paul,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Bethany and her manager receive your kind feedback.
Kind regards,
Ella
Adam R came to service washer and dryer…
Adam R came to service washer and dryer had to stay longer than planed due to faults found he worked hard and kept us informed was polite helpful and friendly at all times a credit to JLA
thankyou Slingsby camp site
18 juni 2026
Omdöme utan inbjudan
Svar från JLA
Good afternoon Frankie,
Thank you so much for your lovely 5‑star review. I will make sure that Adam and his manager see this fantastic feedback.
Kind regards,
Ella
easy and fast
18 juni 2026
Svar från JLA
Good afternoon Doru,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Detta är Trustpilot
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