Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Really poor player. Dramas are great on itv but the actual player is utter rubbish so I dread watching it on demand using this player. Constantly crashes. Never goes back to the right place and should... Se mer

Betygsatt 1 av 5 stjärnor

stop playing ads right at the end of a movie it totally kills the emotion that the movie has spent an hour building

Betygsatt 1 av 5 stjärnor

Dear Lord! I have never used such an appalling app before. We have super fast broadband but itvx keeps buffering during programmes, there are huge gaps in transmission during ads, where the screen jus... Se mer

Betygsatt 1 av 5 stjärnor

Was good to start with, but as usual the updates, make it worse, plays adverts great, but watching episodes of a program it keeps jumping, losing frames, I guess this is done deliberately for some r... Se mer

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Mycket dålig

TrustScore 1 av 5

6 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

So so bad

So so bad! Always glitching. Never finishes full programme whilst on catchup. Awful

29 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

App is just pure SHIT

The app manages to play its adverts but totally crashes my firestick when it tries to play its programme.. I've never used a streaming app as shit as this one.. wtf are they thinking

26 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

When ITV started

When ITV started, it was then a genuine alternative to BBC. Now, until this week, the last thing I watched apart from the Tour de France, was Mr Bates v the Post Office. I know that ITV is giving up on the Tour, but it is incredibly difficult to find the station, and when I do, I cannot go back to find what I have missed, or to rewatch a part. Pathetic.

9 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would prefer to give no stars

I would prefer to give no stars. This is by far the worst ever Player platform, when it decides to work it continually plays adverts and this is after choosing the watch live option !!
How can something be live if they delay your viewing by showing adverts....

9 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst Streaming Service Ever

Use ITV X or whatever you're called these days to stream programmes and films on my laptop. Every single time without fail it won't work. The play button has to be click hundreds of times before it works. I clear out my cache files and delete temp files every time I want to use this service. So most days. I would never pay for it. Just awful. You should be ashamed of yourselves.

5 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

A really dreadful app

A really dreadful app. Constantly glitches, it's slow, clunky and tricky to navigate. I remain genuinely surprised as to how such a large organisation could produce something this bad. It's not new, it's not due to recent updates or anything, it's always been bad. It's baffling that itv are seemingly happy with it.

4 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible App – Constant Glitches & Endless Adverts

The ITVX app is by far one of the worst streaming services I’ve ever used. The app constantly glitches, especially during ad breaks, and fails to return to the programme afterwards. Instead, you’re forced to exit and restart, only to be bombarded with the same adverts all over again. It feels like a deliberate ploy to force users into watching never-ending promotions.

Compared to other streaming platforms, ITVX is shockingly bad. The frequent crashes and poor functionality make it almost unwatchable. If you’re lucky, it *might* eventually go back to your show, but most of the time, you’re stuck in an endless loop of ads and frustration.

Save yourself the hassle and avoid this app until ITV fixes these ongoing issue, if they even care to. Very, very poor experience!

12 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Atrocious product from a large company.

Why is this website, produced by a major company and used by millions of people, so atrocious?

There is no 10/20 second forward/back button - this could be fixed with a few hours programming.

It crashes with an error code several times each day (not my computer, it happens on several).

When going back to something I've partly watched it often forgets how far it's got to and just starts the programme again.

ITV, how can you get this so wrong? It's driven me to watch your competitors instead as ITV Hub is just not worth the hassle.

1 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

i just don't know why this app is so bad

i just don't know why this app is so consistently bad both on my mobile and my TV. It frequently forgets where i am, it never remembers 'my programmes', i spend far too long having to re watch ads just to try and get back to where i was. But, sometimes, i just can't remember and give up. What a crap app. And, it always has been. Some days it won't even load. Frequently freezes - some days it needs me to manually press play after every set of adverts!! Eurgh.

14 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

One star is one too much

One star is one too much, this App is a minus 10.
It's actually getting much worse,it's absolutely dreadful.
You spend more time trying to get it to play and watching the same huge number of adverts than actually watching a programme.
I honestly don't know why it's still on the air it's useless.

16 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Its absolutely awful

Its absolutely awful, slowest app on earth. Bad enough searching for a program, you spend more time typing stuff in! And the cheeky fu**ers want us to pay for this!!??

9 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Just awful!

Just awful!! SO slow, doesn’t remember what you’ve watched or how far through an episode you are, doesn’t cope with pausing even for 60 seconds - you have to exit and go back again which again is SO SLOW. Won’t allow you to watch if you’ve got radio channels on in the background. Just don’t understand how it can be so bad.

27 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

What a waste of time trying to help…

What a waste of time trying to help other people with my experience of having my baby adopted at 8 days, given drugs to stop my production of milk, and no time whatsoever to hand over my child. Watching the programme tonight I thought my experience might have been a help but ITV is absolutely useless in its follow up. I scrolled for ages on the link to provide my help with no reference at all so I won’t bother - can go on gov. I’m or channel 4.

20 februari 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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