Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Trying to watch grace on catchup, I can honestly say Itv is worse than it used to be. Freezes, length of adverts, everything after an advert it states "something has gone wrong retry" then when you at... Se mer

Betygsatt 1 av 5 stjärnor

ITVX is a worthless streaming service, it is quite literally the worst streaming app I have ever had the misfortune of having to encounter. Slow, constantly crashing, incessant and unnecessary adverts... Se mer

Betygsatt 1 av 5 stjärnor

This must be the worst app out there. Every time i use it it is a constant battle to get what I want. I can't easily find recently aired episodes, can't watch without every ad possible thrust in my fa... Se mer

Betygsatt 1 av 5 stjärnor

Woeful UI and automation. Help-pages aren't, and there's no inbuilt ability to override false positives when it flags as using an ad blocker. The fact it happened halfway through an episode shows it's... Se mer

Företagsinformation


Kontaktuppgifter

1,1

Mycket dålig

TrustScore 1 av 5

5 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

What’s up with this app

What’s up with this app, I’m watching “ collision “ and everytime an ad break comes on , when it ends the programme goes back to the beginning, once I’ve finished watching this, hopefully before the end of the decade I won’t bother with this useless, faulty app ever again, absolutely rubbish and infuriating

17 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Dreadful... really, really awful!

It's a huge shame I have to give a lonely star to ITVX, as it certainly doesn't deserve it. BBC Iplayer truly puts it to shame. I don't have the time to list the problems, but I think we can agree it is atrocious. What's happening? Why it so awful? You would have thought they would be able to provide something better. ITVX hang your head is shame.

16 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The worst streaming app on my Virgin…

The worst streaming app on my Virgin Box. Even though I pay for no ads/premium monthly fee, if a programme is currently still on (let's say it's halfway through), you can't watch it from the start and then pause it! C'mon ITV, even Sky sports lets us do this. Of all the streaming apps (BBC, 4, Sky) this is easily the worst.
Most providers like sky and virgin are moving away from physical recording boxes to streaming boxes to ITV need to really up their game it's terrible.

15 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Really bad

Really bad. Crashes & turns off my device constantly. It’s a real challenge to try to watch anything on there…I don’t have the time to mess around with it. Bye bye ITV 👋

16 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor

Poor. Always crashes. Never goes back to the right place should you ever have to pause it! Utter rubbish

15 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

50% increase in streaming charge ….

Until this month we’ve paid the fee to watch advert free….. the renewal warning was for £60 …. A 50% increase! There is a reasonable spread of content on the Channel but no explanation of such a huge increase… when I contacted to cancel membership there was no expression of regret or concern, so one can only assume that they made the decision to make a huge increase expecting to lose contracts….we are now deciding which streaming service to join.

9 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This must be the worst app out there

This must be the worst app out there. Every time i use it it is a constant battle to get what I want. I can't easily find recently aired episodes, can't watch without every ad possible thrust in my face, cant get rid of information banner at bottom of screen, can't resume a stream if anything goes wrong etc etc. Absolute nightmare. Use iplayer and it just works every time.

14 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

ITVX is a worthless streaming service

ITVX is a worthless streaming service, it is quite literally the worst streaming app I have ever had the misfortune of having to encounter. Slow, constantly crashing, incessant and unnecessary adverts. When ITVX crashes, it usually crashes so badly that I have to restart my device altogether, I have never had so many issues with a steaming app. It is, quite simply put, the worst. 1 star as I can’t rate it 0, it is worse than useless.

13 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Even one star is too good for the…

Even one star is too good for the TERRIBLE help and service form ITVX. I am paying £5.99 a month for nothing, I can sign in but watch nothing! Every time I try to access a movie or TV series the system loops back to sign in, round and round it goes on both Laptop with Windos 10 and Ipad. No signal issues at all. The chat line is the only helpline I can get, no real person to speak to and after almost 3hours on the chatline I am still unable to watch anything. I have rebooted, cleared cache etc but nothing resolves this issue. On speaking to friends today there are others out there with similar situation, so what is going on? I need a phone number to speak with a real person to fix this and refund me for months of payments with no access. I will be reporting this to financial ombudsman and newspapers as unable to get any help and result from ITVX.

10 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

A poor shit show. Itvx is very poor viewing will stick…

Itvx is very poor viewing will stick any sport on all the time was there s desent film on over Easter or at weekends that has not been replayed a million time there are more game shown than needed prime time viewing game shows weekend game shows you are forced to buy more channels of rubbish takes longer to find something to watch than to watch it fo they care at the top no its absolutely rubbish

13 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible terrible terrible

Trying to watch grace on catchup, I can honestly say Itv is worse than it used to be. Freezes, length of adverts, everything after an advert it states "something has gone wrong retry" then when you attempt retry multiple times it then eventually puts the programme back to the beginning instead of where you left off. Armagh its appauling

12 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No access to live broadcasts

I live in a rural area with no terrestrial signal and no line of sight to a satellite, so I have to get all my TV streaming. This is no problem at all until I want to watch something happening on ITV - today, the Grand National. Then it simply doesn't work. I have a smart TV but it's a Blaupunkt not an LG and it seems that ITVx does not work with this. Consequently there's no "live" tab and I can't get to watch it. What's the point of watching yesterday's racing?

11 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I had no choice but to watch friday…

I had no choice but to watch friday nights Emmerdale and Coronation street on itvx platform ,because mysteriously my planned recording had been cleared and not by me or my other half.
itvx platform is not as enjoyable as the previous itv hub changing was a massive mistake for me , but virgin media devils removed my recordings yesterday , its because i will not upgrade to 360 which is not free

10 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

ITV X is absolutely useless

ITV X is absolutely useless. I try to use it every day to catch up on a certain program and every time it will not work. The stock reply is something went wrong retry. Offcom you should be stopping them transmitting they are an absolute disgrace.

6 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

AVOID paying for premium. It’s full of ITV’s own adverts!

I was watching a good drama on ITVX but got absolutely sick and tired of the endless adverts, which I timed at approximately every 13 minutes! I paid to go premium “ad free”. This is a complete scam. When I returned after paying, there were immediately almost 4 minutes of “recommendations”. The usual 13 minutes later, 2 more minutes of recommendations!!! WHY in god’s name did I pay almost £60 for the privilege of watching ITV push their own ads at me? Thankfully, I will get a full refund via Apple which I requested within ten minutes of paying. AVOID this so called service. All you’re paying for is more adverts, just under a different guise.

Shocking “service”

3 april 2026
Omdöme utan inbjudan

Är det här ditt företag?

Registrera din profil för att få tillgång till våra kostnadsfria företagsverktyg, och kom närmare dina kunder.

Skapa ett konto gratis

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer