iPark Airport Parking Omdömen 

Worst meet and greet I have ever come across, left the key to my car on the tyre on return as there was 25 plus people waiting for there cars from this company so they didn’t want to face the music so after hours of waiting they would randomly tell you your car is floor 4 row H example and leave the key on the tyre and run off, very bizarre set up.

I had an absolutely appalling experience with iPark. This service demonstrated a complete lack of professionalism, terrible communication, and most concerningly, a catastrophic failure in vehicle security.

1. Check-In Chaos
Upon arrival at Level 4 of the Orange Car Park, I was met by a lone, seemingly untrained representative. I was instructed to park the vehicle myself and pay the entry ticket fee. While the representative eventually produced the correct paperwork, the lack of a structured, professional operation was immediately concerning.

2. The Return Process & Endless Delays
Following the company's instructions, I called upon landing to request my vehicle. My family and I arrived at the designated pickup point at 3:45 PM. To my surprise, my car was parked in the exact spot I had left it seven days prior. No representative was there to meet us.

Over the next three hours, I was forced to make 13 phone calls to the company to locate my keys. I was repeatedly misled with false updates, being told the driver was "15 minutes away" or "grabbing the keys from the office." The timeline of my calls speaks for itself:

15:19 (Initial call upon landing)

16:16, 16:35, 16:47, 16:49, 16:52

17:06, 17:10, 17:15, 17:37, 17:45, 17:55

18:20 (Final follow-up)

3. Unacceptable Security Breach
At 5:30 PM, we located an iPark driver who was dropping off another vehicle. Despite later confirmation from management that this specific driver actually had my keys on his person, he did not hand them over and left the scene.

Just before 6:00 PM—nearly three hours after my first call—I received a call from a private number. I was informed that my car keys had been left completely unattended on the rear wheel of a random Audi on Level 1 of the car park. Leaving a customer's car keys unsecured in a public parking structure is a staggering, inexcusable security breach.

4. Hidden Fees & Abandoned Vehicle
Because iPark apparently abandoned my car in the short-stay car park for the entire duration of my 7-day trip rather than moving it to a secure facility, the ANPR barrier attempted to charge me £472 to exit. Fortunately, the airport parking attendant was understanding of the situation and waived the fee, requiring only the standard £8 exit charge. To add insult to injury, my car broke down on the drive home, though I cannot definitively prove if this was related to how the vehicle was handled.

Conclusion
iPark failed on every single metric: punctuality, customer service, truthfulness, and basic vehicle security. Forcing a customer to call 13 times just to be told their keys were left on a tyre in a public garage is grossly negligent. Avoid this company at all costs.

Do NOT trust this company with your vehicle. What was supposed to be a secure Gatwick Meet & Greet service turned into a dangerous, expensive, 5-hour ordeal in the middle of the night.

After landing, I called for my car and was given a string of blatant lies. First, they tried to bring me the wrong car (an Audi, mine is a grey RAV4), and then they lied about being "just outside the terminal." After waiting over an hour, they texted me an address to a dark Best Western hotel car park 10 minutes away from the airport with no instructions, claiming my car had a "puncture" and I’d have to take a taxi to it.

When I arrived at the hotel, the situation was shocking:

Car Abandoned Unlocked: My vehicle had been left completely unattended, wide open, and UNLOCKED in a dark public lot. Anyone could have stolen it, and my insurance would have been completely void. There was no driver and no key.

Severe Structural Damage: The tire didn't have a puncture—it had a massive, dangerous hole blown through it and was a complete write-off.

Alloys Destroyed: Both front alloy wheels had deep, fresh, severe gouges and scratches from being completely mistreated.

Driver Fled: We had to wait in the dark until a driver finally turned up, literally threw me the keys (he spoke barely any English), and immediately sped off in another car without taking an ounce of accountability.

I was left stranded on my own for 5 hours. I had to pay £25 for a taxi just to find my car, and £220.00 for a 24/7 emergency roadside tire replacement just to make the vehicle drivable. Because it is a lease car, I am now facing hundreds of pounds more in lease penalty fines to fix the destroyed alloys and swap the emergency tire for the contractually required brand.

While waiting at the hotel, hotel security and reception confirmed this parking company operates an unauthorized, rogue setup out of their lot, speeding and thrashing customers' cars back and forth. They do not look after your car in the slightest.

This business is a rogue, negligent operation. I have raised a bank chargeback, initiated a legal Letter Before Action, and reported them to Trading Standards and Gatwick Airport. Save your sanity, your money, and your car—DO NOT USE THEM.

Dont use. Simple. All of the below is valid - chasing for refund. They delivered car to a different floor and left the key on the wheel so that they didnt have to deal with the numerous complaints - now chasing for refund on the parking which they said was covered. Complete chaos - how Gatwick allow them to operate is insane.

SCAMMERS!!!! Left our car in the short stay car park for the duration of our holiday leaving us with a £580 bill to get out the car park and there response when contacting them was to laugh and swear at us down the phone!!!! Waited 2 hours to find out our car was in the same spot we left it!! Aggressive men who also threatened my 15 year old daughter.

This company is also trading as fly away parking, london gatwick executive, they are not a legimate business at all and I advise everyone to report them to West Sussex Trading Standards.
I left my car at Level 5 in car park 6 and handed my keys to the driver, they have no documentation at all with them for you to sign, they carry no ID at all, no proof of even having a driving licence, they have lost my car key, I arrived back to the airport and they told me they could not find my car at first, then after an hour they said they found it but could not find my car key, in the end i had to get home with no car so I demanded they dropped me home which is 60 miles from the airport, the following day I went back to the airport and found my car myself in the same spot i parked it in inside the short stay car park, not once did they apologise or explain, or even call me back they just fed me with a load of lies, I asked the drivers at the airport to give me the address of their office which they all refused, I arrived back on Friday and still no key or contact from them at all, luckily I had a spare key I went back to the airport with to get my car, all they do is lie and fob everyone off and apparently they are running this business out of a car which is parked in Horley in a hotel car park which I believe to be the Best Western Hotel from what other reviews have stated, I encourage you all to report this to trading standards as this business is ruining people's lives and it is just not fair at all. I had my young children with me at the time. Not once did they apologise at all or give me any details on their process when they keep losing car keys. I was simply told to email their office which they clearly do not reply as other reviews indicate. Do not let this slide and let this business scam others so please complain and escalate formally. I wish I could give this business a zero rating as the staff are rude, unhelpful, liars, no process in place for keeping your key safe at all.

Terrible, they do not what what is advertised! Not sure how they are allowed to keep their licence

I would strongly advise avoiding this company.

Our experience with Gatwick Meet and Greet Parking was extremely poor from start to finish. We were left waiting over an hour at both drop-off and pick-up, which is completely unacceptable when you’re trying to catch a flight or get home after travelling.

Communication was dreadful throughout. It was difficult to get hold of anyone, and when we did manage to speak to someone, we could hear staff swearing in the background. We were repeatedly given inaccurate arrival times and told the driver was “just arriving” or “already in the car park”, only to continue waiting for extended periods.

The situation became so bad that I genuinely started to worry whether I would get my car back at all, and in what condition. After being told the vehicle was on site and waiting a further 15 minutes with no sign of it, we eventually discovered that my car had been left on a completely different level of the car park with the key left on the tyre. I was shocked by this level of negligence and security risk.

To make matters worse, over 60 miles had been added to the mileage during the time they had possession of my vehicle, and it was returned with only 14 miles of fuel remaining. I have no idea where my car had been driven or what it had been used for during that time.

The entire experience left me feeling uncomfortable, violated and with very little confidence that my vehicle had been treated responsibly. Poor communication, excessive delays, questionable handling of customer vehicles and a complete lack of professionalism. I would not use this service again and would not recommend it to others.

We called over 70 times and some families next to us had been waiting over 2 hours. Please avoid. Cowboys

They lost our car key and did not move the car from where we originally dropped it off. We have to pay to replace the car key, get out of the car park and they have offered us nothing as compensation. This may cost us over £1000.

0000 stars not 1
DO NOT USE THIS IPARK LTD GATWICK MEET AND GREET. SCAMERSSSS.
Disgusting people disgusting service
Nearly lost my flight cos of this cowboys turn up to pick up the car 1h and 10 min late and to collect 1h and 5 min joke
Do not use please

😡😡😡😡😡 review score
Basically a scam
Currently out of pocket
116.14 booking with them
280 to get out of car park
161.13 in cabs
Total £558 also need to pay for a new key of around £150
Left stranded with two Autistic kids in the middle of the night.Our car never left the car park exactly where I left it .Had to go home for spare key.
No customers service .
They don’t care
Police not interested
MASSIVE SCAM
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

PLEASE PLEASE !! Do not use this company , also known as FLYAWAY ! My car never left the short term car park , it was left unlocked ,my husband and I spent 11 hours at Gatwick trying to get the company to come with my keys and to get us out of the car park. The man on the phone kept promising to come , we'd landed at 01.30am , at 6am he told me they couldn't find my keys , that they must be in the office which didn't open until 10am ! to cut a long horrendous story short , our son in law had to bring my spare car key which isa drive of two hours , they still didn't come with a ticket to get us out , and I had to pay £350 to exit car park , it should have been £700 but NPC discount third party parking companies cars by 50% , which makes me believe they are in on the scam.

Awful company that needs its license revoked. Wait time for your car is about three hours (no I’m not exaggerating). Some people’s cars were left with the keys on the roof, others had the keys in the wheel arches. By far the worst airport parking I’ve ever used. Avoid at all costs and help out these con artists out of business.

They don’t even deserve 1 star. We rang 20 mins before arriving at Gatwick went straight to voicemail, 9 times we rang. Got to airport and around 20 people in same boat, one couples car had been left in the short stay carpark with keys left on wheel for 2 weeks costing them £500 to get out. They are operating as many other companies. Absolute scam of a company.

Absolutely disgraceful. Do not use. Give you a number to call when you land but nobody answers it. God knows where they keep your car because when you finally get hold of someone (after about 38 tries) they tell you it’ll take 45 minutes. It took very an hour. Absolute disgrace

Extremely rude over the phone, made me wait for over 1-hour with no explanations or apologies. Also telling me that the car was there but I needed to look for it. Was asked to pay extra fees "cash only".

The pickup was unsatisfactory in that there was no documentation handed over and the person was only concerned that I had the right phone number, but it was at least within a reasonable time. That paled in comparison to the experience on the return journey. When we arrived, I telephoned as instructed to be told there was going to be an hour's wait. I then went to the pickup point to find there were many other people also waiting. Some people had been waiting for over an hour and a half for their car, and we are all using the same phone number, if not the same car park provider. I was able to track my car and could see where it was and that it wasn't moving. After numerous phone calls and a wait of an hour and 45 minutes, I determined that I could get to the location via Uber, which was an ex-migrant hotel car park. When I arrived, I found my car with the engine running, lights on, hazards flashing, and no one near it or with it, but I was able to drive off. As a final coda, I discovered yesterday that the dash cam had been unplugged. Will never, ever use this company again, and we'll be approaching them to reimburse the Uber costs.

Do not use this company. This is not meet and greet, it is park and ride at best.

Phone unanswered, voicemail box full. One man on reception dealing with large queues of highly frustrated customers. We made a quick decision to leave and pay the extra for long stay parking. I’m happy we made that decision.

One star is too generous.

Absolutely terrible service from this airport meet and greet parking company.

On the departure day, they delivered our car so late that we were nearly one and a half hours delayed getting to the airport and almost missed our flight. The whole point of paying for a “meet and greet” service is convenience and reliability — we got neither.

The return experience was even worse. We landed with a small child and called the company immediately after landing, as instructed. We were repeatedly told the car would arrive “within an hour.” After waiting an hour, we called again and were told “20 minutes.” Then another 20 minutes. Then another 20 minutes. Then finally “10 more minutes.”

In reality, we waited nearly 3 hours for our car to be returned.

No proper communication, no apology, and no respect for customers’ time. Travelling is stressful enough, especially with children, and this company made the experience far worse.

I would never use this service again and strongly advise others to avoid it unless you want delays, stress, and complete unreliability.