Comparetheparking Omdömen 582

Absolute garbage , receptionist barely speaks legible English and I'm south Asian myself . They have a laissez faire attitude to communication which doesn't help when you are stressed trying to get there with enough time . They asked to do a meet and greet at the orange car park in standstead which was somewhere between a dodgy Grindr date and cottaging . No description of the person we were meant to meet which led me to approaching every random Asian guy . On the way back we rang from the plane and ended up waiting two hours and then we were picked up in a shuttle and taking to land fill full of sad looking vehicles that looked like they were missing their owners . The guy then gave me the wrong keys as if we were in a post apocalyptic wife swapping orgy . Avoid this like like a Jim'll fix it badge.

The guy providing the service at the airport cancelled the night before the flight as he hadn’t been paid. Had to book short notice with someone else
Trying to get a refund but they’re not dealing with it
Do not use this company

Avoid at all costs.
You pay less because the service is useless.
Poorly advertised entry and exit fees.
Pick up over an hour later than booked for a feeble excuse “it’s very busy sir” - well that should be no surprise as Sunday evening
is like that and they clearly know the busy and quiet times, but fail to employ correct staff numbers
A total ripoff .
Do not use.
Pay a bit more and get a proper service .

I hadn't read the reviews before booking and not willing to risk a shoddy service when going on holiday would rather lose the money.

Avoid this company at all costs.

This experience started badly and only got worse. I booked airport parking for Stansted, but what was provided was not a legitimate car park at all, it was essentially a yard on a farm. Cars were crammed together with no proper bays, no organisation, uneven ground, and no real security. It was completely unfit to be operating as an airport parking facility.

There was no way it was reasonable to leave a high value vehicle there, especially after being told that staff would be moving cars around during the stay. The whole setup felt unsafe and highly unprofessional.

Because of the disorganisation and lack of space, there were delays on arrival while trying to deal with the situation, which ultimately caused a missed flight and additional expenses.

Since then, the situation has only deteriorated. After more than a month, the only response received has been what appears to be a generic AI generated email. There is no direct contact number, no proper way to speak to anyone, and no accountability.

No refund has been offered, no resolution provided, and the overall customer service has been dismissive and unacceptable.

This has been stressful, costly, and entirely avoidable.

Do not use this company. Very unprofessional and not fit for purpose.

They say in their emails that they are just brokers, but they actively promote cowboy companies with horrific ratings on trustworthy review sites, so in my eyes they are just as liable. For reference, ipark was the particular bunch of clowns this site gave good ratings to, but on trustworthy review sites and in my experience they are borderline criminals. I will be avoiding using either of these sites in future.

Awful. We called at 6.45pm for our collection. It took then a whole hour to get our car to us. AVOID THESE CARPARKS at all costs. Chaotic, dishonest and cannot in any shape or form be recommended

Not a good experience.
The basic expectation with a car parking valet service is simple: drop the car off and get it back with minimal delay. Instead, I had to wait 70 minutes (over an hour) after calling them and arriving at the pickup point. That’s far beyond reasonable, think of the pain of waiting that ling with 2 kids. When asked on call, instead of being sorry the person made excuses saying there was a lot of rush , etc while there was none.
I’m giving 2 stars only because they at least answered the phone , otherwise the service itself was very very poor.

Booked a full Parking service through them, their service provider iPark then didn't pay the short term car park charge that was part of the service - Comparethe parking washed their hands of it and said we are not the service provider, I beg to differ, you took payment, American Express agreed with me and refunded me.
Terrible aftercare, they don't give a hoot.

Booked through the website which quoted I thought was a set price. When I came to drop off the car I was then charged for the shuttle to the airport which increased my parking costs by 50%. This wasn't made clear on the website. Other people on the shuttle also had the same problem.

The company devolves any responsibility to the provider. Poor follow up of complaints.

Poor service from the provider. Seems to be a comparison site for multiple poor dodgy car parking companies.

I'd avoid unless you want to wait an hour for them to deliver your car.

They obviously don't vet their carpark suppliers. They do not care about your problems. When contacted, they will just ignore you.

Avoid Compare the Parking at all costs.

This company clearly just outsources to cheap third-party operators and then completely washes their hands of any responsibility when things go wrong. We ended up being passed to Parklane Meet and Greet, and the experience was an absolute disaster.

They LOST my car key. Not delayed, not misplaced temporarily — lost. For a company trusted with your vehicle, that is beyond unacceptable.

When we called, the staff were rude, dismissive and completely uninterested in helping. We were basically told to deal with it ourselves and pay for our own solution. We were left stranded and had to pay £200 for a taxi out of our own pocket.

No apology, no urgency, no accountability.

The next day they suddenly claimed they would sort a new key, but by then the damage was done. The stress, inconvenience and cost had already been pushed entirely onto us.

What’s even worse is that Compare the Parking have been just as useless. Despite taking the booking, they’ve made no real effort to help or take responsibility. They are happy to take your money, but disappear the moment there’s a problem.

This is not a professional service — it’s a middleman with zero accountability using unreliable subcontractors.

If you value your time, money, and your vehicle, stay well clear.

Just to add, update my situation, the key and car had been stolen, and the police have been notified.

USED MY CAR ON WHEN I WAS ON HOLIDAY AND GOT A PARKING TICKET!!!! DO NOT GO WITH THEM!

Sad to say I booked through them to parking gurus who actually let me down, however not being able to contact parking guru i have been in tough with Compare the parking on four occasions for help using their contact us system and they have failed to respond to any of them. Real poor show

Our experience with Just Park & Ride/Park Pilot Ltd was absolutely dreadful. We ended up way out of Stansted parked in a muddy field (New Farm, Stansted Road) and reception was nothing more than a porta cabin with a laptop. The transport to and from the airport was shambolic, with it left to pure luck whether you managed to get on one of the crowded mini buses. We totally regret booking with this company and will never do so again. We will book official airport parking in future as it doesn't work out any more expensive after you've paid an additional £20 airport levy with this one.

Extremely disappointing and the exact same issue that everyone else faces- we had to wait 2hours before our car had arrived and after constant calling and questioning we finally had our car. We waited 30minutes after the planned arrival and we were told that it would be less than 4minutes, this resulted in another half an hour, to another and another. We had to call multiple people are were constantly lied to. As soon as the rider had arrived and we tried to complain- HE RAN and ignored us. DONT EVER USE THIS COMPANY.

Avoid this company at all costs!! Waiting over 2 hours to pick up my car. Terrible service and unreliable. Do not trust them!

The the company we used from your site was Super Parking Ltd also known as ParkLane Meet & Greet.
We called as requested 30 mins before arriving at Terminal 2 Heathrow at 16:15. We waited 2 hours and a lot of phone calls before the driver arrived. During this period we were asked to go and park the car at the Hilton Hotel where we were staying and the driver would come and pick it up at 22:00 and we said no as that was not was agreed.
On returning 2 weeks later we called 30 minutes before, we were told to wait in the arrivals hall and the driver would call when he had parked the car. We waited over an hour and when calling to get an update no one would pick up.
We walked up to level 4 and the car was there with the keys on the front right hand tyre, no phone call.
A week later we received a parking ticket from Horizon parking for £60.00 as the car had been parked at the Thistle Hotel Car Park for the two weeks.
After emails, telephone calls no more replies and we had to pay the parking ticket by today 15-03-2026.
How the car was parked at the Thistle Hotel for 2 weeks with out being charged for two weeks is a miracle in itself. Never again will use meet and greet companies only companies with meet and greet offices on site and pay the extra.
When we did speak on the phone to Super parking it was all replies like "he is coming" in "10 minutes" and then the phone was put down, after several calls no pickup of the phone.
I gave it one star as we got our car back!

I booked airport parking through Compare The Parking for Heathrow in May 2025 and paid in full in advance.

Despite having a confirmed and paid booking, I later received a Parking Charge Notice issued by ParkMaven which was subsequently escalated to debt collection via DCBL.

Throughout the process I repeatedly provided evidence that the parking had been legitimately booked through Compare The Parking. Unfortunately the matter was never proactively resolved by the booking platform, despite the fact that they were aware the booking existed.

Over several months I sent a large number of emails attempting to resolve the issue and eventually had to submit Subject Access Requests and complaints to the DVLA, the Information Commissioner’s Office and the British Parking Association.

The matter appears to have eventually been abandoned without explanation, but only after a considerable amount of time and effort was required to challenge a charge that should never have arisen in the first place.

My advice to other motorists would be to keep detailed records of bookings and correspondence if using third-party airport parking platforms.