After paying for expedited shipping, the necklace arrived too late. So I returned the un-opened package and was charged so many crazy fees. 1- app activation (even though we never opened... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Not reccomended, like my dad ordered this for me and after a while they ask for an activation code but they dont give the activation code to you via email, messages and they didn't give it through the... Se mer
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Works really well and is fun to wear since it looks like jewelry. Just a suggestion - I know your target market is young woman but I’m in my 70’s and live alone so that’s why I have one … I think i... Se mer
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Very deceptive advertising. After purchasing the invisible wear necklace I was unable to activate it. When I called the company they explained I had to purchase a $14.99 on month service plan. The pr... Se mer
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Företagsinformation
Skrivet av företaget
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Kontaktuppgifter
2,5
Dålig
176 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had a medical problem and needed to…
I had a medical problem and needed to hold off (grace period) for paying the $11 monitoring bill but you shut me off so quickly. So now I don’t have it anymore and I relied on it so heavily. So now I need to find other ways to keep me safe.
11 december 2023
Svar från invisaWear
We'd love to find a way to keep you protected. A subscription is required to use the device (as stated on all the product pages and the checkout page).
The subscription covers the cost we have to incur to have a live agent available 24/7 to alert your emergency contacts if an emergency does arise.
The agent can also optionally notify police if you have that mode enabled in the app. Additionally, our subscription offers features like video streaming, voice activation, chat, and activity tracking. As a bonus, we also offer free self-defense classes once a quarter.
If the payment is declined and does not process within a few days of the due date unfortunately it will auto cancel. Please reach out to us at support@invisawear.com and we'd be happy to further assist you. Thank you.
$284 charm Never work
$284 charm Never work properly. ADT unable track me once I was more than 15' away from my apt! Very reason purchased!!! Have been without protection from March 2023 to now- Jan 2024! Chain too short & flimsy to hold. After mths, (wait their end - to receive same item), plus any problem technical - is not ADT, had call Invisawear CS. Think only one or two people! Never answer, always leave message & wait callback.Took very long time of missed return calls before had exchange different Replacement (out stock, design new chain as many complaints, flimsy) Not receive Cubic Zirconia & new chain sent beyond gaudy, hung to my waist! Working with same person to correct, then receive call be new CS & she was closing my file. Very Stressful experience & gone on 9mths, attempting to correct.
6 maj 2023
Svar från invisaWear
Thank you for reaching out to us. We are so sorry to hear you weren't completely satisfied with your purchase. It looks like one of the items you were interested in was on back order for a little bit. We did make multiple attempts to reach you via phone and emails and did not hear back from you for quite some time. We want to make sure you are satisfied with your purchase. Please reach out to us at support@invisawear.com so we can better assist you.
I sent a text message on Facebook on a…
I sent a text message on Facebook on a weekend. The next day my question was answered. I have had a great experience with your company, and recommend your product to many.
14 januari 2024
Svar från invisaWear
This is fantastic news. We appreciate you spreading the word about Invisawear! If you need anything, our customer support can be reached at support@invisawear.com.
Svar från invisaWear
We are so happy to hear you are satisfied with your purchase. We believe that our service provides the best possible protection for you and your loved ones.
Wonderful purchase and the best…
Wonderful purchase and the best customer service experience always with Christine. Thank you so much for this product.
8 december 2023
Svar från invisaWear
Thank you so much for your kind message! Christine will appreciate knowing you are happy with the service. We will be sure to pass this along to her.
Dino
Prompt, professional, and compassionate reply anytime the monitoring team responds to your call. Consistently does quality checks to ensure equipment is properly functioning.
16 januari 2024
Svar från invisaWear
Thanks for letting us know your customer inquires were handled in a timely and efficient manner while showing compassion in the responses. We take pride in our customer support. We believe that our service provides the best possible protection for you and your loved ones. We hope you are never in an emergency situation!
Knowing that you are protected and safer
16 januari 2024
Svar från invisaWear
We are glad to know you have peace of mind with Invisawear! We believe that our service provides the best possible protection for you and your loved ones.
I wanted a refund a long time ago I…
I wanted a refund a long time ago I still haven’t received it I got the product it works but for it to work have to have your phone with you at all times and I don’t Always have it with me so I would like to return it and I was never messaged back but they are usually good with customer service.
15 november 2023
Svar från invisaWear
Hi,
Thanks for reaching out to us. I am sorry we do not show any recent email communication from you with this email address. If you need further assistance, would you please reach out to us at help@invisawear.com so we can better assist you?
It’s very attractive and receive…
It’s very attractive and receive compliments. I’m happy to advise women that it is a monitored alert bracelet and recommend your product information.
16 januari 2024
Svar från invisaWear
We appreciate you spreading the word about Invisawear. We believe that our service provides the best possible protection for you and your loved ones. Thank you for being a loyal customer!
You are always there😘 thanks for asking!
16 januari 2024
Svar från invisaWear
Rest assured, 24/7 help is available to you with just 2 clicks of your charm. We believe that our service provides the best possible protection for you and your loved ones. If you need anything at all, please do not hesitate to reach out to us at support@invisawear.com. Thank you for being a loyal customer!
I purchased this for my mom for…
I purchased this for my mom for Christmas and have questions and need help I have emailed three times and have requested a phone call I have yet to hear back I’m extremely disappointed and at this point it’s a big waste of money . I will update the review if and when I get a call back with help on setting this up !
8 januari 2024
Omdöme utan inbjudan
Svar från invisaWear
Hello,
Thank you for reaching out to us. I show we replied to your emails and left multiple voicemails and did not hear back from you right away. It looks like we were able to connect with you and helped with your exchange order.
As a small business we rely heavily on reviews and want to make sure that you were taken care of! We would be extremely grateful if you could update your review on Trustpilot to reflect the care we put into making things right with you!
Thank you for choosing Invisawear!
Not as advertised
Started charging me even though I didn’t sign up for that part. Called 911 even though I didn’t sign up for that. Waste of money.
15 januari 2024
Svar från invisaWear
We're so sorry for any confusion. A subscription is required to use the device (as stated on all the product pages and the checkout page).
The subscription covers the cost we have to incur to have a live agent available 24/7 to alert your emergency contacts if an emergency does arise.
The agent can also optionally notify police if you have that mode enabled in the app. Additionally, our subscription offers features like video streaming, voice activation, chat, and activity tracking. As a bonus, we also offer free self-defense classes once a quarter!
Thank you for considering invisaWear for your personal safety needs. We hope you'll continue to be a part of our community and stay safe and stylish with us!
Awesome customer service!
4 januari 2024
Svar från invisaWear
Thank you for your kind note! We take great pride in providing top notch customer support. Please don't hesitate to reach out to us at support@invisawear.com if you need anything at all.
The set up was not older person…
The set up was not older person friendly, my 32 year old granddaughter did it for me. She said this also.
10 januari 2024
Svar från invisaWear
We are sorry to hear you had difficulty with the setup. Our customer support team is happy to schedule a call with you to help you if you ever need it. Additionally, we have step by step instructions on our website at www.invisawear.com/setup for additional assistance.
Please reach out to us at support@invisawear.com in the future if you ever have any questions or need assistance. We're always happy to help!
Nice looking jewelry that offers help…
Nice looking jewelry that offers help when needed. Fortunately for me, I have not had to use this emergency device. I feel some degree of protection when I'm wearing the necklace.
12 januari 2023
Svar från invisaWear
We're so glad to hear you feel protecting and love your jewelry. We hope you never have to use it either!
I love InvisaWear
I love InvisaWear. It gives me a true feeling of safety. Being able to get help at the (double) click of a button. My only issue was that you only had a few pendants to choose from. I now see that some new pendants have been added, but a little out of my comfort zone for cost.
15 november 2023
Svar från invisaWear
Safety and customer satisfaction are our number one priority. We are very happy to hear your love your Invisawear! We are so sorry that some of the items went out of stock. These were a huge hit during our holiday season and have now been restocked. Please sign up for our newsletter as we often have promotions, sales and giveaways. Be the first to know. If you need anything else, we'd be happy to hear from you. Our customer support can be reached at support@invisawear.com. Thank you.
MUST HAVE!!
Having this necklace gives me such peace of mind. Words cannot describe how thankful I am to have it. Luckily I have never needed to use it but on accident I did set it off one time and it immediately went into action and I was connected to someone right away (thank goodness I saw my phone going off). The lady was so sweet and triple checked to make sure I was okay and that I was not just saying I was okay. LOVE this product!!!
10 januari 2023
Svar från invisaWear
We are so glad you love your Invisawear! A rapid double button press is required in order to initiate an alert. Additionally, the button actuation point is designed so that a substantial amount of pressure is required to press the button. In the very rare case that you do accidentally activate an alert, that’s okay! Simply open your companion app within 15 seconds and enter your pin to cancel the alert. If you can’t cancel the alert in time, an ADT agent will call or text you to verify if you are in need of assistance. You still have the option to cancel by answering the call/text and verifying your secure PIN to the ADT agent.
We hope you are never in an emergency situation! However knowing help is available 24/7 if needed with just 2 clicks of your charm is a life saver.
I would be happy if my necklace were…Suggestion
I would be happy if my necklace were waterproof. More seniors fall in the shower or tub. Just food for thought.
10 januari 2024
Svar från invisaWear
Thanks so much for your suggestion! This has been shared with our internal team. The invisaWear charm is sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out. We do not advise wearing it in the shower or submerging it in water. We are currently creating a waterproof edition, however we do not have a release date just yet.
Be careful when getting this..
The packaging was amazing! The advertising was false to be honest, they would say you can call an agent live and all the other features that REQUIRED a subscription to it and it was already expensive.. I saw the ads on YouTube and all she advertised was the features with a subscription so it kinda tricked me into buying it. I'm in highschool and thought it would be useful but I never use it and after I bought it there was a sale.. like-
20 juli 2023
Svar från invisaWear
Thank you for reaching out to us. We are sorry for any confusion. As stated on website on the product details page and checkout, a subscription is required to use the product. The subscription covers the cost we have to incur to have a live agent available 24/7 to alert your emergency contacts if an emergency does arise. The agent can also optionally notify police if you have that mode enabled in the app. Additionally, our subscription offers features like video streaming, voice activation, chat, and activity tracking. As a bonus, we also offer free self-defense classes once a quarter! Please reach out to us at support@invisawear.com so we can better assist you.
Purchased item for my college student…
Purchased item for my college student who is away from home and always on the go. I feel comfort knowing she has this even if her phone dies.
10 maj 2023
Svar från invisaWear
Invisawear is a great way to keep students safe while away from home and anywhere else. InvisaWear works with a connected smart phone that’s within 30 ft. If your phone is out of battery then unfortunately the system won't work since the alert is being sent from the phone. However if it's on 1% there's still a chance the alert could be sent. We always encourage users to make sure their phone is on and charged for that reason. Please reach out to us at support@invisawear.com if you have any other questions. We hope your student is never in an emergency situation.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.