invisaWear Omdömen 

getting help is not easy. No phone number to call and no expectations provided on when there will be a response to the support email.

Great for people who live alone

I purchased this for a friend and found it gives me(and her) peace of mind. It’s comforting knowing she is safer with it .

The charm is dependable in contacting help, and the battery seems to last more than a year. I like that it is attractive - all the other emergency devices I have seen are quite ugly and utilitarian. I wear the silver charm on a chain around my neck - either a silver one (I upgraded to sterling, and it's a nice improvement over the chain that comes with it) to coordinate with the charm or a black silk one to pick up the color I wear most often. I actually like both of them.

I feel safe with it it’s very convenient. The only thing is I wish that their bracelets were larger because I would’ve loved to have the bracelet instead of a necklace.

Beyond exceptional customer service. This device is the BEST secretive security blanket as of yet! I do not leave without it. Take it from someone who couldn't get to their phone and wasn't supposed to live. If I had only known about this device sooner, I would've had it and have been able to discreetly alert 911. It's my LUFESAVER!! The ADT service is beyond well worth it too!! So many features I wasn't aware of until I explored the app a little bit. Myself and my loved ones wear invisaWear with full ADT services 24/7. I have literally sold these devices to anyone I got into a conversation with. Ex: I had to remove it at my doctor's office, to remove my jacket & said it's just so no false alarms & explained what my bracelet was. I sold it to the triage nurses, who have young children taking themselves to school, my doctor who has 2 daughters in college. Everyone who I talk to about it, plus ADT, I also send a website link to, and they all buy & are excited to tell me about it!! Too easy to get used to leaving app running in background and really doesn't take up any battery at all. Best buys ever!! I could even use more!!!

During the Christmas shopping season, I get uncomfortable crossing parking lots with packages. My Invisawear helped me because I knew I could get help quickly if something happened. Being able to talk to someone while getting to my car or door is a handy thing, also. My only complaint is the chains for the neck charms need to be stronger. I have had to use my own because they break quickly. Also, it would be nice to have magnetic clasps for older people to get it off/on for bathing. If not included, offered separately. Otherwise, I love Invisawear!

Just having the necklace & bracelet gives me piece of mind.

My daughter feels much safer now and we as parents too!

Timely response to broken necklace. Replaced no cost.

I bought my sister a necklace with the ADT subscription a couple of years ago (it’s an add-on so you don’t HAVE you get it. I bought a necklace for myself without the add-on and it worked just fine. Alerted my contacts and everything like advertised. Remember this later.). At one point, she let me know that she wasn’t using those extra features like calling ADT while walking to feel safer, etc. anymore.

The billing date was coming up so I emailed InvisaWear letting them know that I wanted to cancel my subscription. They said there was a promotion going on where I could keep the subscription but have it for $11.99 rather than the normal $19.99 because “affordability is important”. I declined because my sister wasn’t going to used it either way.

They asked why I wasn’t going to keep the subscription for feedback and I mentioned that my sister doesn’t use the extra features, but it’s fine since she’ll still be able to text her location to her emergency contacts through the necklace which is a BASIC feature NOT tied to ADT subscription. InvisaWear said “If we cancel the subscription, her device will no longer be able to send emergency alerts. Please let us know how you would like to proceed.”

Are you serious???? I asked for clarification and InvisaWear doubled down on it and said the subscription was required to use the device which wasn’t true because I didn’t get myself the subscription and I can still use it to alert my emergency contacts. Plus, it never mentions that you HAVE to get the subscription in the description of the product and all of its features.

I let them know how disappointed I was especially since there is an option to give it as a gift WITHOUT the subscription. While “affordability is important”, functionality is too. So does that mean whoever gives or receives that $150 necklace as a gift has to pay $11.99-$19.99 to use it? They also have to pay it FOREVER to be safe? What if they are a college student and can’t afford it? There are several reasons why that’s an issue.

If the subscription is an option, the necklace should be functional as is. ESPECIALLY when you are paying $150 for it. Plus, you have to rebuy the charm after a few years since the battery eventually dies, but I won’t be able to use any of it unless I pay $20 a month forever? It’s quite ridiculous that keeping a loved one extra safe with an add-on would end up leaving them with no protection once the added subscription is no longer necessary.

After I sent the disappointment email, they still tried to charge my card for the subscription again. Thankfully, I froze it just in case they tried that because I didn’t trust them. I had to email back and ask for proof my subscription was cancelled just in case they tried to place another unauthorized charge on my card.

Hopefully, you all have a different experience with this company, but I will never use them again. I paid hundreds of dollars over the years to ensure my sister’s safety just for necklace’s basic, non-subscription function to be taken away when I want to cancel $20 a month add-on.

I received a broken item and it was never replaced. It's been two years. I gave up already on you making it right.

I emailed on Monday, a holiday. Re-emailed on Wed. I have not heard back from anyone. So how can I give any more stars???

I liked the necklace, but I keep trying to get my subscription canceled and haven’t heard back yet from customer service. I’ve emailed multiple times.

UPDATE:
I have to hand it to customer service. They took back the bracelet & gave me a full refund so points/stars for customer service. They paid for shipping as well.
I had to ask multiple times and finally request a call. I did receive the call and now must return because your company now REQUIRES ADT services with a monthly fee to use these devices. Since mine was working and I was not a subscriber, I needed a call back. Now I'm being asked to pay a $10 fee PLUS shipping to return something and I feel like I was deceived since this is a very recent change and although my device works now, it won't in a few months. I feel deceived by how this was advertised. Strangely, I probably would have added the subscription at some point in the future but now I'm having to return it.

Too many times I was apparently hitting the button requesting assistance… not user friendly at all… more of a nuisance than help.

Can’t get help canceling the subscription

I had a head injury 5 years ago and have used my InvisaWear to call for help when I have fallen or need other help. It has been a life saver for me.

Customer service was great. Christine was very kind, knowledgeable and professional. I ordered an item, I did not like, and with the assistance of Christine, I returned the item and selected another item I liked better. Only disappointment was, I did not receive a label to return item, I paid for returned shipping myself. Over all experience, was a very pleasant experience.