After paying for expedited shipping, the necklace arrived too late. So I returned the un-opened package and was charged so many crazy fees. 1- app activation (even though we never opened... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Not reccomended, like my dad ordered this for me and after a while they ask for an activation code but they dont give the activation code to you via email, messages and they didn't give it through the... Se mer
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Works really well and is fun to wear since it looks like jewelry. Just a suggestion - I know your target market is young woman but I’m in my 70’s and live alone so that’s why I have one … I think i... Se mer
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Very deceptive advertising. After purchasing the invisible wear necklace I was unable to activate it. When I called the company they explained I had to purchase a $14.99 on month service plan. The pr... Se mer
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Företagsinformation
Skrivet av företaget
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Kontaktuppgifter
2,5
Dålig
176 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So many surprise fees!
After paying for expedited shipping, the necklace arrived too late. So I returned the un-opened package and was charged so many crazy fees.
1- app activation (even though we never opened it or set it up)
2- restocking fee (ok… this one is normal)
3- fee to refund credit card
In the end our $120 purchase was refunded to the amount of $85.
So I guess - be really sure you want it!
----
Editing to say - invisawear responded to this review promptly and refunded all the fees. They also told me they are refining the way returns go in the future.
Also - to be clear - this is not a review of their actual products. I think they are making a valuable product. Just didn't love the return situation.
29 september 2026
Omdöme utan inbjudan
Svar från invisaWear
Hi Tamara,
We sincerely apologize that your charm arrived later than expected, especially after you paid for expedited shipping. We understand your disappointment and are sorry for the inconvenience. Our customer support team has reached out to you via email to help resolve this matter. When you have a moment, please check your inbox.
Thank you for giving us the opportunity to make things right.
Snake oil company
Not reccomended, like my dad ordered this for me and after a while they ask for an activation code but they dont give the activation code to you via email, messages and they didn't give it through the email or messages of my dad either. We contact them but no response, my dad even paid the money for it monthly, like at this point its just a scam, like they just want to take your money and then they dont care what you do about it. Flipping snake oil company
30 september 2026
Omdöme utan inbjudan
Svar från invisaWear
Hi Blaire,
We are happy to help you locate your activation code. Did your dad happen to purchase this directly through Telus? If that is the case then they send the activation code via email. Sometimes the activation code email may fall into junk/ spam by accident. We would love the opportunity to research this further for you. Please send our customer support team an email at: help@invisawear.com so we can better assist. Thank you.
No order arrived , waited from August 18 to August 24.
I also ordered and paid for in USA wear necklace , August 16 , 2026 via Amazon prime promised to be delivered August 18 , 2026. Tracking said out for delivery on the day August 18 but didn’t arrive , tracking changed to August 19, which is now a delay from the promised delivery date but still did not arrive , Amazon have no answer but to wait. now it’s August 25, the tracking in Amazon still said to arrive August 20 which was five days ago, no updates and no communication initiated , I also send a message to Invisawear directly with no reply. It’s just extremely disappointing.
18 augusti 2026
Omdöme utan inbjudan
Svar från invisaWear
Hi Margarette,
After reviewing your account, it looks like you may have placed two separate orders (Amazon & Invisawear). We are sorry to hear that your Amazon order did not arrive so we have submitted a new order for you and it has now shipped. We thank you very much for allowing us to get this resolved quickly. Please don't hesitate to reach out to our customer support team at: help@invisawear.com if you need help with anything else. We are happy to help!
I should’ve read the reviews before I…
I should’ve read the reviews before I placed my order on July 30, 2026. I ordered a silver charm and I actually believe that they would honor their free two day shipping after a week went by and I still did not receive any jewelry nor had my item shipped I contacted them via email and they did respond a few days later to tell me that that item was out of stock and would be back in stock two weeks later. They asked if I would like something comparable I replied yes and then they ordered the same item from a different state and sent me an email saying “good news your item is on its way and was supposedly shipping from Springfield, Massachusetts. That was on August 7 today is August 13 and my item is still sitting in Springfield Massachusetts and is not on its way to me. In the meantime my three day free trial period has already started as of July 30 and I have no jewelry to test to see if I’m happy with this item. At this point I have no faith that this company is able to assist me with my personal safety if they can’t even handle, sending me the item that I ordered. I’m extremely disappointed and after reading these reviews, I’m not likely to continue with this service. That’s if I ever receive my charm that I’ve already paid for.
30 juli 2026
Omdöme utan inbjudan
Svar från invisaWear
Hi Elizabeth, thank you for taking the time to share your experience. We're sorry to hear your order did not arrive as expected.
Our standard processing time is typically 5–8 business days, and your order shipped within that timeframe. The free 2-day shipping applies once an order has been processed and handed off to the carrier; it does not include processing time.
After your order was placed, the original charm became temporarily unavailable. We reached out as soon as possible to offer a comparable replacement, but the item was restocked shortly afterward, so we shipped your original selection as quickly as we could.
We understand how frustrating it is to experience additional delays once a package is in transit. While carrier delays are unfortunately outside of our control, we want to make things right. We've added a one-month credit to your account so you'll receive the full 30-day free trial once your order arrives.
If you need any assistance with setup after receiving your order, please don't hesitate to reach out—we're happy to help.
No help
I followed the directions entered my contacts number and got a message he was being notified he was NOT!
I have tried repeatedly over the last month to get help to no avail.
26 juli 2026
Omdöme utan inbjudan
Svar från invisaWear
Hi Leilani
I was very nice speaking with you today. It is possible your emergency contact unsubscribed from the service provider we are using since other companies use the same service. If that's the case, texting “start” would allow them to start texting again so they can receive the emergency notifications. If you need help with this, please let us know and we'd be happy to schedule another call with you. Thank you.
Great idea unfortunately still has a…
Great idea unfortunately still has a way to go to iron out the kinks. It never worked when I would test it before going out. It also died one month after having it. I honestly never used it because the battery was dead and the thing never stayed connected.
Jewlery is also very bulky and heavy.
I got so frustrated with it not working and not getting any helpful feedback from customer service, it ended up in the garbage.
I wouldn't spend your money on it.
23 juli 2025
Omdöme utan inbjudan
Svar från invisaWear
Thank you for sharing your experience. We're sorry to hear about the troubles you were experiencing. If you'd be willing to give us another chance, we'd be happy to look into what went wrong. Can you please email our customer support at help@invisawear.com so we can better assist you?
Safety is the Top Priority
The back fell out of the button on the clip device three months after we got it. I called a number from the website and a lovely representative said my granddaughter could choose a replacement. Make sure you ask for the contact info from the representative. We received the replacement and are very satisfied.
23 juni 2026
Omdöme utan inbjudan
Svar från invisaWear
Hi,
We're so sorry to hear that your item broke.
Our products are covered by a one-year warranty. We looked up your account and see that we're currently waiting for a response from you. In our last email, you mentioned that you were going to check with your granddaughter to see which item she would like as the replacement. Unfortunately, we haven't heard back yet.
Please reply to that email with your replacement choice, and we'll submit your replacement order right away.
Thank you, and we look forward to hearing from you soon!
Very deceptive advertising
Very deceptive advertising. After purchasing the invisible wear necklace I was unable to activate it. When I called the company they explained I had to purchase a $14.99 on month service plan. The projected battery life is one year, the service plan will cost more than the necklace. This information was not available before I made the purchase. The only remedy the company could offer was to tell me to request a refund. Do not waste your money!
22 juni 2026
Omdöme utan inbjudan
Svar från invisaWear
Thank you for taking the time to share your feedback. We take customer concerns seriously and appreciate the opportunity to improve.
We're sorry to hear about your frustration regarding the subscription requirement. A safety plan is required to activate and use the product, and this information is available on our website, including in our FAQs. We apologize if this was missed or not as clear as it should have been during checkout.
Our product is designed with a long-lasting battery so you never have to worry about charging it. While we guarantee a minimum battery life of one year, most customers experience up to three years of use. Customers with an active safety plan for two years qualify for a complimentary replacement charm, and replacement charms are otherwise available at a discounted price if going with a monthly plan.
We would appreciate the opportunity to address your concerns directly. Please contact our support team at help@invisawear.com, and we'll be happy to assist you.
Have been using Invisawear products for…
Have been using Invisawear products for a while and Its good I have one of their necklaces and I feel safe with it definitely recommend to anyone definitely gives me a peace of mind knowing that I have this product if anything happens to me.💛
22 juni 2026
Omdöme utan inbjudan
Svar från invisaWear
Thank you for being a loyal customer! Invisawear sure does give you peace of mind while being protected 24/7. We hope you are never in an emergency situation.
Not off to a good start
Not off to a good start! I ordered my necklace from the company website through SHOP on march 29th 2026 confirmed ordered it is now the April 11 2026 order say 5-8 business days for shipping. No tracking numbers to track order and my subscription already started so I am paying for the service now in 13 days with no necklace and after 2 emails to company still no response. 😞
Have to add update!
Company reached out! Very kind friendly and offered to replace my lost time in subscription and necklace in mail! Super satisfied!
9 april 2026
Omdöme utan inbjudan
Svar från invisaWear
Wonderful news! We are thrilled to hear you are very happy with the resolution.
What's the Point?
I just don't understand why you need a phone. I should be able to use this jewelry without a phone. My 12-year-old daughter saved up for this necklace, and didn't realize she needed a device with her at all times. If I need a phone, then I could just call 911 on the phone, so what's the point of this jewelry, anyway?
14 februari 2026
Omdöme utan inbjudan
Svar från invisaWear
We appreciate the question and are happy to explain it. InvisaWear works with a connected smart phone. The app is compatible with most Android devices running Android version 9+ and iPhones running iOS 13.0+. The invisaWear charm uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away. Depending on the phone, the range can be much farther.
Unfortunately, during the majority of attacks, your phone is either out of reach (e.g at the bottom of a purse) or if it’s in your hand you can’t really look at the attacker and ask them to pause, unlock your phone, call 911, and tell the operator where you are and what the emergency is. The invisaWear charm allows you to send for help with just two clicks discreetly. Please don’t hesitate to let us know If you have any other questions we can help you with!
I am a HUGE fan of Invisawear!
I am a HUGE fan of Invisawear!! I love using the reassurance call when I’m walking home late at night. It puts my mind at ease, and I always have a great time chatting with someone new! I also love having a safety device that I can hook around my belt loop when I go out and might not be carrying a purse or have pockets. I use the gold keychain, and it just looks like a bag charm! I’ve gotten so many compliments on it.
9 februari 2026
Omdöme utan inbjudan
Svar från invisaWear
That’s wonderful news. Thank you so much for sharing!
We’re absolutely thrilled to know Invisawear is keeping you safe around the clock, and it makes us smile to hear the keychain is getting lots of compliments. Safety never looked so good!
Abysmal customer service, predatory practices
I stopped using my device because it disconnected virtually every time I was actually in a situation where it might be needed. I've asked the company to cancel my subscription, acknowledging willingness to pay out the contract. I've had no response to that request but have received repeated messages offering better deals, discounts, etc. If Invisawear has time to do targeted recovery marketing, they have time to respond to reasonable requests. In addition, there is no readily available path to remove payment methods so I have zero confidence they will stop billing me when the 1 year contract is complete. I plan to stop payment via my bank. Basically, the product didn't live up to its claims and the company is non-responsive to resolving customer requests.
26 januari 2026
Omdöme utan inbjudan
Svar från invisaWear
Thank you for reaching out to us. If you have any questions or concerns about how the device works, our customer support team is always here to help. We are available Monday through Friday, 9:00 a.m. to 5:00 p.m. EST.
We looked up your account and it seems like you were having connectivity issues.
The message received was: It looks like your phone is not currently connected to WiFi or data and is not able to send any emergency alerts. Your service will resume functioning once your phone's connection is restored to an available network.
We also want to make sure you are aware the app does need to remain open and running in the background at all times. We show that you had closed out of the app by accident.
We strive to respond as quickly as possible and aim to reply within 72 business hours; however, our typical response time is usually within 24–48 business hours.
Our team responded to your email, canceled your service, and issued a refund for your last order within 24 hours. We hope to have the opportunity to assist you again in the future.
Not dependable
The charm is lovely although the chain was ridiculously long, to the point the charm was constantly lost inside my bra. The real problem, though, ia that any time I'm most likely to need the service - when traveling alone, when I'm away from home, or in a crowded scenario - the connection is lost or the device stops working. Every single time. What's the point? When I'm home it stays connected except in the night (???), so I have access to a phone or other people and it's not a big deal but it simply isn't usable when I'm statistically likely to need it.
15 oktober 2025
Omdöme utan inbjudan
Svar från invisaWear
Hi
Thanks for reaching out to us. We'd be happy to assist you with any issues you are having. Please reach out to our customer support at help@invisawear.com and we can answer any questions you may have.
I purchased through Good Morning…
I purchased through Good Morning America Deals and Steals. There was never a mention of a monthly fee. And the 6 month activation code was not included in my package. Their website is cumbersome and always takes you back to the purchase page when trying to reach them. I was told 6 free months of the monitoring only to be charged my second month. Have to go through several layers to try and cancel.
8 oktober 2025
Omdöme utan inbjudan
Svar från invisaWear
Hi Wendy,
I'm sorry if there was any confusion regarding the subscription. The free 6-month subscription was part of a special GMA promotion, and the activation codes were included inside the package with your order.
It appears that you had signed up for a 1-month free trial instead of using one of the provided activation codes in the order— no worries at all! Our customer support assisted your right away and corrected your issue. Hope this help! Please don't hesitate to reach out to our customer support at help@invisawear.com if you need anything else. Thank you. Enjoy the rest of your day!
What a scam this product is
What a scam this product is. This necklace and subscription is useless. My daughters phone has to be on her or near her for this necklace to work which defeats the entire purpose for this being for safety. The first thing a predator is going to do is ditch the phone leaving the necklace useless. Secondly, in my state, cell phones are now banned in schools so if there is a safety issue in the school, the necklace again is useless. Now I am locked into a 1 year contract for something that is of no use. the necklace should work without you having to have it next to your cell phone....
4 september 2025
Omdöme utan inbjudan
Svar från invisaWear
Hi,
Thanks for reaching out to us. The invisaWear charm contains hidden technology. The charm uses a Bluetooth connection with a paired compatible smartphone that can be up to 30 feet away. Depending on the phone, the range will be much farther. Upon double-pressing your charm, an alert will be sent out to your emergency contacts letting them know that you need help and are in an emergency situation. It shares your live GPS location and it can also optionally contact 9-1-1.
We had replied back to your original inquiry and let you know we'd be happy to extend our return policy so you can return your order since your school system does not allow cellphones. We are waiting to hear back from you. Thank you.
This company is a complete scam
This company is a complete scam. Not only is the jewelry very bulky, not waterproof and non chargeable, but it resembles tacky costume jewelry. On top of that, if you wish to unsubscribe from their services, they keep directing you towards sending them an email , and once they reply, they keep trying to keep you on board by asking that you send them ANOTHER email stating why you are legitimately discontinuing their services. They don’t have a customer service number and they literally are keeping my information hostage until I pursue further action. This is a very regrettable purchase, and I’d steer completely clear from them.
22 augusti 2025
Omdöme utan inbjudan
Svar från invisaWear
Hello Nataly,
We're truly sorry to hear that you weren’t completely satisfied with your recent purchase. Your feedback is important to us, and we appreciate the opportunity to make things right.
We offer a variety of products including bracelets, necklaces, keychains, athletic bands, and scrunchies, and we hope you might find something more in line with your preferences in the future.
Regarding your initial request—it was received late Friday evening, after our customer service hours. We responded first thing Monday, offering an additional discount as a resolution. Once we heard back from you, we promptly canceled your subscription and processed a refund for your most recent order.
We also wanted to clarify why our customer support phone number isn’t listed on our website. With our small team, we prioritize quality and personalized support. Rather than relying on a third-party call center, we choose to respond directly so you can speak with someone who truly understands our products and can best assist you.
If there’s anything else we can help with, please don’t hesitate to reach out. We’re always here to help and want to ensure your experience improves moving forward.
Unable to pair the charm to any device
Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let alone be able to work in the instance of an emergency. Will be refunding or charging back in necessary. Quality control is a thing of the past.
25 augusti 2025
Omdöme utan inbjudan
Svar från invisaWear
Hi Carlton,
We're truly sorry to hear about the difficulties you're experiencing. Providing excellent customer support is very important to us.
We had previously offered to troubleshoot the issue with you, but understand that you mentioned you didn’t have time to proceed. In many cases, problems like this can be resolved quickly—often it's just a simple permission setting on the user's phone that needs to be adjusted.
If you change your mind and would like to troubleshoot with us, we’d be more than happy to assist. Please don’t hesitate to reach out at your convenience—we’re here to help!
Broke Extremely Fast
It was fine for the first few weeks. It broke shortly after. Very disappointing.
24 juli 2025
Omdöme utan inbjudan
Svar från invisaWear
Hi Robyn,
We are so sorry to hear about the troubles you are experiencing. We'd love to setup a call with you and get more information and make sure you stay protected. Please send us an email at help@invisawear.com. Our customer support will be happy to help! We look forward to hearing from you.
NOT good - returned product without using
returned product without using - my mom could not push the button.
paid $129.99 - with my refund only receive $89.00 AND they continued to charge for the service when I asked all to be cancelled $19.99. NOT like their online refund states $10 restocking fee?? They billed me $40+19.99 = $59.99 MORE than just $10. BEWARE
21 juni 2025
Omdöme utan inbjudan
Svar från invisaWear
Hi Dana,
We can confirm your return and refund were already processed successfully.
As noted in our original return instructions:
"A subscription is required to use our service. If you return your device, some app features remain active with a subscription. Please reply to this email if you'd like to cancel. Otherwise, the subscription will stay active."
Since we didn’t receive a response, your subscription remained active—but we’ve now canceled it for you.
Regarding the most recent charge: a refund can’t be issued while a chargeback is open. Please contact your bank to cancel the dispute. Once that’s done, we’ll be happy to process the refund for your last subscription fee.
We sent an email reply to your email inquiry last night. We look forward to resolving this matter with you. Thank you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.