After paying for expedited shipping, the necklace arrived too late. So I returned the un-opened package and was charged so many crazy fees. 1- app activation (even though we never opened... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Not reccomended, like my dad ordered this for me and after a while they ask for an activation code but they dont give the activation code to you via email, messages and they didn't give it through the... Se mer
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Works really well and is fun to wear since it looks like jewelry. Just a suggestion - I know your target market is young woman but I’m in my 70’s and live alone so that’s why I have one … I think i... Se mer
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Very deceptive advertising. After purchasing the invisible wear necklace I was unable to activate it. When I called the company they explained I had to purchase a $14.99 on month service plan. The pr... Se mer
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Företagsinformation
Skrivet av företaget
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Kontaktuppgifter
2,5
Dålig
176 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I do not like the fact that the battery…
I do not like the fact that the battery is not rechargeable, which means that a new has to be brought every year. I wish I would have known that in the beginning. When I received my replacement it was not connecting. It took me three time sending emails for someone to finally call me to try an resolve the issue. In the end another one had to me mailed to me as the one I brought must have been defective. Other than that I do like the sense of security I feel when wearing it. The second replacement I got connected fine.
19 augusti 2024
Svar från invisaWear
Thank you so much for the feedback. When we were designing the product, most people said that the most important thing to them was the size. Unfortunately if we had made the battery replaceable, then the charm would have been double the size (close to the size of a half dollar). The feedback we got is that people wouldn't wear it if it was that big and bulky so we had to design it to be a very compact design that is sweat and weather resistant. This unfortunately prevents us from allowing people to safely replace the battery without damaging the product. Many people do love that they don't have to worry about replacing the battery and that they can get a brand new design after the 1-2 years. We are also looking into designing larger ones in the future that have a replaceable battery so that we can cater to everyone.
Thanks so much for contacting us about the issue you were having so we could help fix, we're always happy to help!
Svar från invisaWear
We are so sorry to hear this! Our customer support team has reached out to you via email so we can get this resolved for you right away. Thank you.
Jewelry only works when phone near!
The jewelry only works if your phone is near. What? That doesn't help. Any bad person gets rid of your phone first. Now your jewelry doesn't work.
26 juli 2024
Svar från invisaWear
Thanks for reaching out to us. Invisawear jewelry allows for you to request help in an emergency situation with just 2 clicks of your charm and is very discreet. The invisaWear charm uses a Bluetooth connection with a paired smartphone that can be up-to 30 feet away. Depending on the phone, the range can be much farther. It uses your phone's location so unfortunately it would not track the location of the charm, however it would still send out an alert as long as it is double pressed while still within range of the phone. At the very least this would give someone a starting point to start a search if necessary instead of waiting several hours for something to be reported.
Hope this info helps and please let us know if you have any more questions!
Svar från invisaWear
Thanks for your message. We are happy to hear Invisawear provides you with peace of mind and keeps you safe 24/7!
Great company
Everyone there has been absolutely fabulous and have answered all of my questions. Keep up the good work!
12 juli 2024
Svar från invisaWear
We really do appreciate your feedback. We take great pride in providing top notch customer service and hope you are never in an emergency situation!
I received my first InvisaWear necklace in 2020 …
I received my first InvisaWear necklace from my daughter as a Christmas present. That was four years ago. Overtime I have returned them or replace them for not working properly. First one went off in the middle of the night police were at my door. Informing me that my sister had got a message that I was in trouble. That one was returned. They replaced it. However, within a year it stopped working sent it to be looked at was told it had water damage. Even though I did not get it wet. Purchased another one again, returned it because it stopped working. Also was told it had water damage. Starting to believe they come with water damage. Lol . And I’ve been paying the service fee of $11.99 a month for the last four years. Needless to say I am now done with this. I did like the idea that I felt safe. I tested it each month to make sure it worked and it stopped working, that’s when I sent it in for repairs.
23 april 2024
Omdöme utan inbjudan
Svar från invisaWear
Hi Ann,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are truly sorry to hear about the issues you’ve experienced with your invisaWear device.
After carefully examining the returned item, we found evidence of water damage. Unfortunately, as stated in our warranty policy, water damage voids the warranty coverage.
We understand that you mentioned never getting the product wet. There could be various reasons for how water damage might have occurred unintentionally. It’s possible that exposure to moisture, or accidental splashes could have affected the device.
Our primary goal is to ensure our customers are satisfied with their purchase. While the warranty cannot be honored due to the water damage, we would like to offer you a discounted replacement as a gesture of goodwill.
Please contact our customer support team at help@invisawear.com to discuss the available options.
We value your business and hope to resolve this matter to your satisfaction.
Best regards,
invisaWear Team
They're replacing my alert necklace…
They're replacing my alert necklace because the old one did not work like it should.
10 juli 2024
Svar från invisaWear
Thanks so much again for contacting us about this issue so we could help fix it for you, we're always happy to help!
I think the back of the necklace looks…
I think the back of the necklace looks a bit fake and I thought it would also be silver at the back. I also don't like how I have to pay a monthly subscription for the app after already paying 144€ for the necklace. I think the necklace should be able to contact irish police also as you can ship to ireland and why should the necklace inly be suitable for America consumers ?.
17 juni 2024
Svar från invisaWear
Hello,
Thank you for sharing your feedback with us. We promise to keep it in mind as we continue to innovate! Unfortunately, the back side needs to remain plastic so that the Bluetooth signal can alert the phone during an emergency. Metal interferes with Bluetooth, so if a jeweler were to plate it or if we had a metal back, the signal wouldn't be able to reach the phone.
A subscription is required to use the product. The subscription covers the cost we have to incur to have a live agent available 24/7 to alert your emergency contacts if an emergency does arise.
The InvisaWear device does work internationally. If you are outside of the United States or Canada, the InvisaWear would be able to send text message alerts to your emergency contacts informing them that you are in an emergency situation.
We are planning to expand the emergency service feature in other countries as well. However, we currently do not have a release date on when this feature will be available!
I hope you find this helpful! Should you need anything else, please feel free to let us know!
Great concept, Horrible Design, More than 6 purchased over 2 years!
I have purchased more than 6 of these charms over a 2 year period. I've also purchased several for friends and family. Unfortunately most have had either mechanical or electronic failure. I could live with this because the customer service had been so great with Christine. However my most recent replacement, which took weeks to arrive, started to separate from the metal case (held in only by two sided tape), and the company has passed me off to another rep "Ray" who is more interested in blaming me for the failure than in providing a remedy. This new charm was only worn 12 times when it separated. Every time one of these fails... and they all do, the company is increasingly unwilling to take responsibility. I have not abused these in any way. There are MAJOR design failures and the materials are cheap. This company is going to put itself out of business. The concept is EXCELLENT, but the design in junk. Save your money.
14 juni 2024
Omdöme utan inbjudan
Svar från invisaWear
Hi Julie
Thank you for being a loyal customer! We are sorry to hear about the troubles you have experienced in the past. This is quite unusual. It does look like our customer support team was able to get these issues resolved for you. Please do not hesitate to reach out to us at help@invisawear.com if you need anything else. We are happy to help!
The Lady Christine went beyond to help…
The Lady Christine went beyond to help me. She called to make sure I was doing the setup right. Extremely helpful.
24 maj 2024
Svar från invisaWear
We are so happy to hear this. Customer support and safety are our top priorities! Thank you for letting us know. We will share this with our internal team.
One Of My New Favorite Companies
Excellent customer service, they helped me set up my necklace, and they were extremely patient with me while I got things figured out. I thankfully haven't had to use my necklace yet, but every time I test it out it works perfectly.
10 april 2024
Omdöme utan inbjudan
Svar från invisaWear
Thank you so much for taking the time to leave this wonderful review. We love hearing about your excellent interaction with our customer service team. They takes great pride in educating each and everyone of our customers on how Invisawear works. We hope you are never in an emergency situation!
Invisiwear necklace
I highly recommend invisiwear. I had a problem with my necklace charm, I called invisiwear and they immediately replaced my necklace
17 april 2024
Svar från invisaWear
Hi Elizabeth,
We are so glad to be able to assist you in a timely manner. Please do not hesitate to reach out to us if you need anything else. We are always happy to help!
Call are always answered promptly
Call are always answered promptly. The agent is friendly, knowledgeable and solves the problem efficiently
8 april 2024
Svar från invisaWear
Customer safety & satisfaction is our top priority. We are happy to hear this. Thanks for letting us know. We appreciate you being a loyal customer!
Customer joy
Christine is very informative. She is knowledgeable about the product. She helped resolve the issues expeditiously. The communication was excellent!
24 januari 2024
Svar från invisaWear
Thank you for taking the time to leave us this kind note! We will be sure to pass this along to our team. We hope that you are never in an emergency situation.
Helping keep everyone safe with…
Helping keep everyone safe with knowledgeable and safety information
29 februari 2024
Svar från invisaWear
We are so glad you love your Invisawear and it gives you great peace of mind. We hope you are never in an emergency situation!
Christine is wonderful she understands…
Christine is wonderful she understands everything and resolve everything I have two devices and will probably get the engraved one!
28 februari 2024
Svar från invisaWear
Thank you for your kind note. We appreciate you letting us know. We will share this message with our internal team. Customer satisfaction is our top priority. We hope you are never in an emergency situation!
I love this product
I love being able to go to places and know that i'll be ok if anything were to happen, with this device I can have a peace of mind.Thank you InvisaWear
24 maj 2023
Omdöme utan inbjudan
Svar från invisaWear
We are happy to hear you love your Invisawear! We hope you are never in an emergency situation.
I LOST MY NECKLACE
I LOST MY NECKLACE. I called and you took my fears away .Your company has a heart. You are there to help me with all my needs and questions,
I am married in a large home. My husband
cannot hear. You are all I have to pick me up,
give me a hug,to HELP ME ALWAYS.
YOU ARE A GODWINK
31 januari 2024
Svar från invisaWear
Hi Lin,
We are always happy to help. We hope you are never in an emergency situation!
Svar från invisaWear
Thanks for letting us know. We appreciate you being a loyal customer and hope that you never need to use it but if you do, rest assured 24/7 help is available to you with just 2 clicks of your charm!
Svar från invisaWear
Hi Stephen,
We do show we were able to assist you with your cancellation. It looks like you did not reply back to our initial email reply and then sent us a second email on a Sunday when we are closed. Monday was a holiday and we took care of your request on the next business day. Please do not hesitate to reach out to us at support@invisawear.com if you need anything else. We are happy to help! Thank you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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