After paying for expedited shipping, the necklace arrived too late. So I returned the un-opened package and was charged so many crazy fees. 1- app activation (even though we never opened... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Not reccomended, like my dad ordered this for me and after a while they ask for an activation code but they dont give the activation code to you via email, messages and they didn't give it through the... Se mer
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Works really well and is fun to wear since it looks like jewelry. Just a suggestion - I know your target market is young woman but I’m in my 70’s and live alone so that’s why I have one … I think i... Se mer
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Very deceptive advertising. After purchasing the invisible wear necklace I was unable to activate it. When I called the company they explained I had to purchase a $14.99 on month service plan. The pr... Se mer
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Företagsinformation
Skrivet av företaget
They look like everyday accessories but they are actually safety devices. There is a button hidden on the backside. Simply double-click the button to immediately text up-to five people a link to your GPS location and to let them know you need help. You can also enable the free 9-1-1 feature (US only) to connect with 9-1-1 dispatchers.
Kontaktuppgifter
2,5
Dålig
176 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good customer service...
Good customer service...
...and quick response time to my emails.
22 januari 2024
Svar från invisaWear
Thanks for being a loyal customer! We appreciate you letting us know you had a pleasant experience with our customer support. We always do our best to respond to people within 24 business hours. If you need anything at all, please reach out to us at support@invisawear.com.
As I have done before
As I have done before, I am completely satisfied with my device.
24 januari 2024
Svar från invisaWear
We are very happy to hear you are satisfied with your purchase. Thank you very much for being a loyal customer! We hope you are never in an emergency situation.
It doesn’t work
27 september 2023
Svar från invisaWear
Hi Rose,
We are sorry to hear about the troubles you are experiencing. My team has just sent you an email asking to reply back to us with the best time to reach you so we can schedule a call with you and figure out what type of issues you may be having. Also, our customer support team can be reached at support@invisawear.com. Thank you.
The actual device needs help
The actual device needs help. Both chains sent to me have broken, and the pendant is starting to tarnish. Just really disappointed that I spent so much money on the device.
23 januari 2024
Svar från invisaWear
We are very sorry to hear about the troubles you have experienced with your necklace. Our team has just sent you an email to get this this issue resolved right away. Our products do have a one year warranty and we want to make sure you can wear your necklace in the event an emergency does arise.
For maximum life of your invisaWear charms, please always remember:
1.) Do not put your charm in water or let water get on it. It is okay if it is worn during the rain or if it is exposed to sweat during exercise.
2.) If you wear lotions, hair sprays, and perfume, please put them on and allow them to dry before wearing your invisaWear jewelry.
3.) Keep your jewelry away from chemicals and be sure to keep it in a jewelry box when not wearing it.
4.) If you put on hand sanitizer, be sure to put it on without any invisaWear bracelet charms on.
5.)Please avoid storing the charm in a place where it could be pressed without your knowledge. For example in your pocket, wallet, bottom of a purse or jewelry box under other items.
We recommend using a microfiber towel or even soft tissues to clean before and after wearing. No jewelry cleaner is needed.
Always extremely helpful timely and…
Always extremely helpful timely and wonderful customer service and follow up. Thank you so much.
18 januari 2024
Svar från invisaWear
It is very nice of you to let us know our customer support team is doing an excellent job. We appreciate your feedback! Thank you.
Replacement Invisiwear
You replaced my malfunctiong Invisiwear in a timely manner. I’m quite happy.
25 september 2023
Svar från invisaWear
Hi Debbie,
We are so happy we were able to resolve the issue you were having in a timely manner. Please do not hesitate to reach out to us at support@invisawear.com if you need anything else! We hope you're never in a situation where you need to use your Invisawear!
Worth every penny!
I love the ease of setting up the app and I love the look of the jewelry. The peace of mind I feel when I am out and about alone or alone with my baby is invaluable.
2 januari 2024
Svar från invisaWear
We're so glad Invisawear gives you peace of mind and keeps you safe. We hope you are never in an emergency situation.
I been trying to reach their customer…
I been trying to reach their customer service to cancel my subscription foe the past three months and nothing is happening. what kind of customer service do they have...none
After the them “replying” and having a computer do their job I was left feeling the same way with the company. I no for a fact you will never be reached out by an actual person
19 januari 2024
Svar från invisaWear
We appreciate you reaching out to us. However, we had replied back to your original email the same day you sent the inquiry on 11/05/2023. It looks like our email reply to you may have accidentally gone into your junk/ spam folder. Can you please reply back to the original email sent or contact us at support@invisawear.com. Our customer support team looks forward to assisting you right away.
The customer service representative is ABSOLUTELY AMAZING!!!
The customer service representative is so kind, patient with me, Having recent brain trauma and not tech savvy. She is absolutely wonderful and ALWAYS fixes my problem. The same woman reaches out to me if I email with a question, within minutes!
These devices are a LITERAL LIFE SAVER!!! I don't leave home without it. The full ADT services are soo well worth having. These are truly amazing devices. I have been selling these to everyone I show my devices to. Even my doctor and his nurses were amazed, have children. They are amazed & have ALL bought at least 1-2 devices after I sent each person the link to your website. I feel these devices are under advertised. Meaning they are WAY better than the commercial implied. I WISH I HAD MORE DEVICES! I almost lost my life, if I had this device then, I could've called for help, discreetly. I do NOT leave home without it. I sleep with it next to my head. These devices are absolutely amazing. My only wish is to be able to afford more. INVISAWEAR IS THE BEST!!!!
19 januari 2024
Svar från invisaWear
We appreciate you spreading the word about Invisawear and being a very loyal customer. Your kind note means the world to us! Customer satisfaction is our number one priority along with keeping our customers safe each and every day.
Everyone I spoke to was very pleasant…
Everyone I spoke to was very pleasant and quick to help. The Invisaware necklace is attractive and easy to wear. I decided to no longer use it, however, since there is a monthly charge. I decided to go with a different one time purchase device. Although it isn’t nearly as appealing, or as easy to wear, I’m not paying a monthly fee.
30 juni 2023
Svar från invisaWear
Thank you for your message. A subscription is required to use the product. The subscription covers the cost we have to incur to have a live agent available 24/7 to alert your emergency contacts if an emergency does arise. The agent can also optionally notify police if you have that mode enabled in the app (US & Canada). Additionally, our subscription offers features like video streaming, voice activation, chat, and activity tracking. As a bonus, we also offer free self-defense classes once a quarter!
We believe that our subscription service provides the best possible protection for you and your loved ones.
If you ever change your mind in the future, we would love to have you back as a customer. Please don't hesitate to reach out if you have any questions or concerns at support@invisawear.com
I am very disappointed I need help with…
I am very disappointed I need help with set up. I have emailed four times requested a call back and I’ve yet to hear from anyone. This is basically useless and a waste of money. I will update this review if and when somebody returns my call.
18 januari 2024
Svar från invisaWear
I am sorry it looks like you may not have been receiving our email replies. They may have gone into your junk/spam folders by accident. I just tried giving you a call but unfortunately it went into voicemail. Please go ahead and reply back to our email so we can schedule a call with you. Thank you. Look forward to hearing from you. Our customer support can be reached at support@invisawear.com
My kids gave this to me after my…
My kids gave this to me after my husband died. I really like it. I have not had to use but it does make me feel safe. You guys always check up on me to make sure it's working properly.
13 december 2023
Svar från invisaWear
What a thoughtful gift from your kids. We are happy to know the Invisawear gives you peace of mind and keeps you safe! Please do not hesitate to reach out to us at support@invisawear.com if you need anything!
I've had my necklace for a number of…
I've had my necklace for a number of years, and it has never failed me yet. It is very dependable.
30 augusti 2023
Svar från invisaWear
Thank you very much for being a loyal customer and glad to hear you love it. Rest assured, 24/7 help is available with just a double click of your Invisawear charm. We hope you are never in an emergency situation!
The service rep was excellent..
The service rep was excellent... Fixed my problemd and gave me great instructions..
9 januari 2024
Svar från invisaWear
This is wonderful news. We appreciate you being a loyal customer and letting us know. Customer satisfaction is very important to us. Please don't hesitate to reach out to us if you need anything. Our customer support can be reached at support@invisawear.com.
Feeling of safety
My college granddaughter first got the Invisawear necklace and it pleased me that she’d be safe away at school.
Thereafter I bought my own necklace and at 79 years old, it does make me feel more secure to be out and about.
15 januari 2024
Svar från invisaWear
We are happy to hear Invisawear is keeping your family safe! Thank you for being a loyal customer. We appreciate you and hope that you are never in an emergency situation!
Cannot get the app to sync to the device
24 december 2023
Svar från invisaWear
We're sorry to hear about the troubles you are experiencing. Our customer support just sent you an email to help. We can also be reached at support@invisawear.com. Looking forward to assisting you with this issue. Thank you.
Svar från invisaWear
Thank you for letting us know. We appreciate your kind message and will be sure to share this with the team. Customer satisfaction is our top priority. We want to make sure our community stays safe!
I keep getting reminders that my…
I keep getting reminders that my Invisawear is not running. But test showed it is.
17 januari 2024
Svar från invisaWear
Thank you for reaching out to us. Our customer support just sent you an email to make sure you are all set. Bluetooth does need to remain on for the Invisawear app to function properly. If you do turn off Bluetooth on your cellphone, you will be reminded to turn it back on. These email notifications are sent to you as a friendly reminder Bluetooth needs to remain on. Unfortunately, if Bluetooth is turned off you will not be able to send out an alert from your Invisawear charm.
It needs to be waterproof
It needs to be waterproof. I've had 2 necklaces, and they have both been immobilized, because of getting wet in the shower.
17 september 2023
Svar från invisaWear
We are so sorry to hear you accidentally showered with your necklaces. The invisaWear charm is sweat and weather resistant, so it should be fine if you get caught in the rain or if you're sweating from working out. We do not advise wearing it in the shower or submerging it in water. We are currently creating a waterproof edition, however we do not have a release date just yet. Please reach out to us at support@invisawear.com and we'd be happy to help you with purchasing a discounted replacement. Thank you.
The jewelry is a lovely way to wear a…
The jewelry is a lovely way to wear a device. It doesn't scream, "I may need help!" Giving up independence is deeply difficult for elderly relatives, wearing something pretty that's simple to use makes the process of using a device much easier.
17 januari 2024
Svar från invisaWear
We are happy to hear you love your Invisawear. It is a nice discreet way to stay protected while wearing a beautiful piece of jewelry. We hope you are never in an emergency situation. Rest assured, help is available to you 24/7 with just 2 clicks of your charm!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.