Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have insured my phone for the past 6 years with Insurance2go. My battery, phone back and charging port all needed replacing recently. A huge thank you to Helen and Stewart in the customer service d... Se mer
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The response from Insurance2Go was quick and fully answered the query I had on the 1st attempt. Insurance costs were very competitive. Would happily recommend Insurance2Go to others. Will also happily... Se mer
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The young lady that assisted me was wonderful….She was super efficient with a terrific sense of humour…..wonderfully humane…Everything a human needs to counteract the age of dispassionate clinical , r... Se mer
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Företagsinformation
Skrivet av företaget
Instant Mobile Phone Insurance from as little as £2.99 a month.
5 reasons to choose Insurance2go
Skrivet av företaget
- Defaqto 5 Star Rated Cover
- Our Full Cover provides one of the highest quality offerings on the market.
- 93% of Claims Accepted
- Out of all the completed claims received in 2022.
- Instant Protection
- To give you peace of mind, your device will be instantly protected when you buy one of our policies.
- Unlimited Claims
- No matter how many times you need to make a claim, we’ll be there.
- As Seen on Money Saving Expert
- You’ll see our policies featured on Money Saving Expert.
Kontaktuppgifter
3000 Lakeside, North Harbour, Western Road, PO6 3FQ, Portsmouth, Storbritannien
- 0333 999 7905 (local rate call)
- i2gcustomerservices@citymain.com
- insurance2go.co.uk
4,7
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Simple easy great
25 juli 2026
Svar från Insurance2go
Thank you for your review. We're delighted to hear that you found the experience simple, easy, and great. We work hard to make arranging cover as straightforward as possible, so it's wonderful to know we've delivered a positive experience for you.
Kind regards,
The Customer Care Team
Excellent Customer Service
Website had an issue taking payment so called to get help as I needed the policy ASAP. I barely had to wait and then when I was put through the customer service rep was so lovely and so helpful and got it sorted for me really efficiently and I received the policy super swiftly.
25 juli 2026
Svar från Insurance2go
Thank you for taking the time to leave such a lovely review. We're sorry to hear that you experienced an issue with the website payment process, but we're delighted that our team was able to assist you quickly and efficiently. It's wonderful to hear that you received friendly, helpful service and that your policy was arranged promptly when you needed it most. We'll be sure to pass your kind comments on to the customer service representative involved.
Kind regards,
The Customer Care Team
It was very easy to arrange insurance…
It was very easy to arrange insurance online. The only criticism I have is that I couldn't choose when my insurance started, it started as soon as I paid for it. I would have liked to choose a date myself. Excellent price though.
24 juli 2026
Svar från Insurance2go
Thank you for taking the time to share your feedback. We're delighted to hear that you found arranging your insurance online quick and easy, and that you were pleased with the price of your cover.
We also appreciate your comments regarding the policy start date. Customer feedback like yours is incredibly valuable, and we'll ensure your suggestion is shared with the relevant team as we continue to review and improve our customer experience.
Thank you for choosing Insurance2go.
Kind regards,
The Customer Care Team
Avoid at all costs
I signed up to the site gave my ps5 receipt and serial number it didn’t tell me my ps5 was too old until I wanted to claim and now that I’m asking for a refund no one is getting back to me at all so they took my money for no reason and won’t give it back they completely ignore me I’m going to go to trading standards too about this because when I was signing up I said when I bought my PlayStation 5 and everything and nothing told me it’s too old so they are taking the mick I’m going to send an email to trading standards in the morning
8 juni 2026
Svar från Insurance2go
Dear Mr Eden,
Thank you for taking the time to leave your review.
We're sorry to hear that you've been disappointed with your experience. After reviewing your policy, we can confirm that the purchase date entered when obtaining your quote was incorrect. Based on the information provided at the time, the policy was accepted.
Had the correct purchase date been entered, you would have been advised that your PS5 did not meet our eligibility criteria due to the age of the device and cover would not have been offered.
We can see that you recently spoke with one of our customer service agents, who explained this and discussed your concerns.
We can also confirm that a refund of the premium collected since the policy started has been requested.
We apologise for any frustration caused and appreciate you bringing your concerns to our attention.
Kind regards,
The Customer Care Team
Svar från Insurance2go
Thank you for your review. We're delighted to hear that you found the process fast and easy, with clear instructions throughout. It's also great to know that you felt our cover offered excellent value for money. We aim to make arranging insurance as simple and straightforward as possible, so we're pleased we could provide a positive experience.
Kind regards,
The Customer Care Team
Svar från Insurance2go
Thank you for your review. We're delighted to hear that you found the process quick and smooth. Providing a simple and efficient experience is something we continually strive for, so it's great to know we've met your expectations. We appreciate you taking the time to share your feedback and thank you for choosing us.
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you so much for your fantastic review! 🌟
We're delighted to hear that you had an excellent experience. Your kind words mean a lot to us and serve as great motivation for our team to continue delivering the highest level of service.
Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.
The Customer Care Team
Had great price quoted and even better…
Had great price quoted and even better price offered using code from Martin Lewis’s couldn’t go wrong. All quick and easy to do no quibbling.
17 juli 2026
Svar från Insurance2go
Thank you for your fantastic review! We're delighted to hear that you found a great price and were able to save even more by using the Martin Lewis code. It's wonderful to know that the process was quick, easy, and hassle-free from start to finish. We really appreciate you taking the time to share your experience and thank you for choosing us. 😊
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your lovely review!
We're delighted to hear that taking out your policy was so easy and that you found our rates to be highly competitive. We work hard to make the process as simple and straightforward as possible while offering great value, so it's wonderful to know we've met your expectations.
Thank you for choosing us, and we appreciate you taking the time to share your experience. 😊
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your review! We're delighted to hear that you found our cover much cheaper than your phone company's. Providing great value without compromising on protection is what we aim for, so it's fantastic to know we've helped you save money. Thanks for choosing us! 😊
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your review! We're delighted to hear that you found the setup process so easy and that you're enjoying the great value. We really appreciate you taking the time to share your experience and hope you continue to enjoy the service. If there's ever anything we can help with, please don't hesitate to get in touch. 😊
Kind regards
The Customer Care Team
Review for Insurance2go
Review for Insurance2go
I am extremely disappointed with my experience with Insurance2go. My policy number is 245111789.Name - Aishvir kaur
I purchased insurance for my iPhone 17 Pro and have been paying my monthly premiums on time. I am an international student in the UK and currently pregnant. At no point when I bought the policy was I informed that it was supposedly only available to British customers. If I had been told this from the beginning, I would never have purchased the policy or continued paying for it.
After my phone was lost in a park, I submitted a genuine claim. Instead of helping me, I was repeatedly asked to provide different documents almost every day. Many of these documents were difficult to obtain from my network provider, making the process unnecessarily stressful and exhausting.
I spent hours on the phone with customer service, often being kept on hold for a very long time. On several occasions, my calls were disconnected without any resolution, and I was repeatedly told that nothing could be done. Instead of supporting a paying customer, I felt I was being given obstacle after obstacle.
Eventually, my insurance policy was cancelled, and only then was I told that the policy was supposedly only for British customers. This was never explained when I purchased the insurance. If this was genuinely an eligibility requirement, why was my application accepted and why were my monthly payments taken for so long?
As an international customer, this made me feel that I was treated differently because of my nationality. I felt discriminated against and unfairly treated. It appeared that once it became clear that my claim was genuine, a reason was found to reject my claim and cancel my policy. This experience has left me feeling that I was not treated equally or fairly compared with other customers.
I am currently pregnant, and this entire situation has caused me severe stress and anxiety. Losing my phone meant I missed important maternity appointments, NHS updates, and communications regarding my pregnancy. This has had a significant impact on both my physical and mental wellbeing during an already vulnerable time. If any harm comes to me or my baby as a result of the stress and missed medical communications caused by the handling of my claim, I believe Insurance2go should take responsibility for the consequences of its actions.
I believe Insurance2go failed to be transparent, failed to treat me fairly, and handled my claim in an unacceptable manner. My experience has left me feeling discriminated against, ignored, and completely let down by a company that I trusted and paid every month.
I would never recommend Insurance2go to anyone. Based on my experience, I would give this company 0 stars, or even a negative rating.
10 juli 2026
Omdöme utan inbjudan
Svar från Insurance2go
Thank you for taking the time to share your feedback. We are sorry to hear about the distress and frustration that this situation has caused you.
We would like to reassure you that eligibility requirements apply equally to all customers and are determined by the insurer as part of the policy terms and conditions. These requirements are not applied selectively and form part of the criteria used when assessing eligibility for cover.
We have reviewed the details of your claim and can confirm that the outcome was based on the findings of our investigation and the application of the policy terms. We appreciate that this was not the outcome you were hoping for and understand your disappointment.
Following your recent conversation with a member of our team, the policy purchase journey and eligibility requirements were discussed in more detail. We explained where customers are asked to confirm their eligibility as part of the online application process and provided screenshots of the relevant sections of the journey to help clarify how this information is presented.
We also recognise that the claims process can sometimes involve requests for supporting information. These checks are necessary to ensure that claims are assessed fairly and consistently for all customers, although we appreciate that obtaining documentation can be frustrating.
We note your comments regarding your experience and have shared this feedback with the relevant teams as part of our ongoing review of the customer journey and communications.
If you would like us to review any aspect of your experience further, please contact our Customer Relations team at customerrelations@insurance2go.co.uk quoting your policy number, and we will be happy to ensure your concerns have been fully considered.
Kind regards,
Insurance2go Customer Relations
Svar från Insurance2go
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take all customer comments seriously and would appreciate the opportunity to understand more about what happened and see if there's anything we can do to help. Please feel free to contact our customer service team with further details so we can look into this for you.
Kind regards
The Customer Care Team
Great company
4 juli 2026
Svar från Insurance2go
Thank you for your kind words and for taking the time to leave us a review.
We're delighted to hear that you've had a great experience with us. Providing excellent service and support to our customers is always our priority, so it's wonderful to know we've met your expectations.
Thank you for choosing Insurance2go. We look forward to continuing to protect your devices in the future.
The Customer Care Team
Svar från Insurance2go
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process of setting up your insurance simple and straightforward. We work hard to make getting cover as quick and easy as possible, so it's great to know we've delivered that experience for you.
Thank you for choosing Insurance2go. We're here to help if you ever need us.
The Customer Care Team
Quick service
9 juli 2026
Svar från Insurance2go
Thank you for your review.
We're delighted to hear that you received quick service and had a positive experience with us. We aim to make everything as efficient and straightforward as possible for our customers, so it's great to know we've met your expectations.
Thank you for choosing Insurance2go and for taking the time to share your feedback.
Kind regards,
The Customer Care Team
It was simple and useful
3 juli 2026
Svar från Insurance2go
Thank you for your review.
We're pleased to hear that you found the process simple and useful. We work hard to make arranging mobile insurance as straightforward and convenient as possible, so it's great to know we've delivered on that for you.
Thank you for choosing Insurance2go, and for taking the time to share your feedback.
Kind regards,
The Insurance2go Team
Very happy with new policy
I upgraded my mobile and asked my previous provider to amend my policy, to be told it wouldn’t come into effect for 30 days. Not happy about this I did some shopping around and was very impressed with the cover and (cheaper) price with Insurance2go.
Unfortunately I made an error on the application, but they were very quick to respond and update the policy. Can’t fault anything so far - service has been great *****
6 juli 2026
Svar från Insurance2go
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found our cover to be both competitively priced and a great fit for your needs after upgrading your mobile. We understand how important it is to have the right protection in place quickly, so it's wonderful to know that our team was able to help resolve the error on your application promptly and efficiently.
Providing excellent service and making insurance as straightforward as possible are priorities for us, so your feedback means a lot. Thank you for choosing Insurance2go, and we look forward to continuing to support you in the future.
Kind regards,
The Insurance2go Team
If there is maintenance in the first…
If there is maintenance in the first month, why pay more
8 juli 2026
Svar från Insurance2go
Thank you for your feedback.
We're sorry to hear that you're unhappy with this aspect of the policy. Our waiting periods and policy terms are designed to ensure that cover is purchased before an issue arises, helping us keep our products fair and affordable for all customers.
We'd like the opportunity to review your concerns and explain how the policy applies to your specific circumstances. Please contact our customer service team with your policy details, and we'll be happy to assist further.
Kind regards,
The Insurance2go Team
Easy to do and great price
8 juli 2026
Svar från Insurance2go
Thank you for your review.
We're delighted to hear that you found the process easy and that our cover offered great value for money. We work hard to make arranging insurance as simple and straightforward as possible, so it's wonderful to know we've met your expectations.
Thank you for choosing insurance2go, and we appreciate you taking the time to share your feedback. 😊
Kind regards
The Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.