Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have insured my phone for the past 6 years with Insurance2go. My battery, phone back and charging port all needed replacing recently. A huge thank you to Helen and Stewart in the customer service d... Se mer
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The response from Insurance2Go was quick and fully answered the query I had on the 1st attempt. Insurance costs were very competitive. Would happily recommend Insurance2Go to others. Will also happily... Se mer
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The young lady that assisted me was wonderful….She was super efficient with a terrific sense of humour…..wonderfully humane…Everything a human needs to counteract the age of dispassionate clinical , r... Se mer
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Företagsinformation
Skrivet av företaget
Instant Mobile Phone Insurance from as little as £2.99 a month.
5 reasons to choose Insurance2go
Skrivet av företaget
- Defaqto 5 Star Rated Cover
- Our Full Cover provides one of the highest quality offerings on the market.
- 93% of Claims Accepted
- Out of all the completed claims received in 2022.
- Instant Protection
- To give you peace of mind, your device will be instantly protected when you buy one of our policies.
- Unlimited Claims
- No matter how many times you need to make a claim, we’ll be there.
- As Seen on Money Saving Expert
- You’ll see our policies featured on Money Saving Expert.
Kontaktuppgifter
3000 Lakeside, North Harbour, Western Road, PO6 3FQ, Portsmouth, Storbritannien
- 0333 999 7905 (local rate call)
- i2gcustomerservices@citymain.com
- insurance2go.co.uk
4,7
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to do and great price
8 juli 2026
Svar från Insurance2go
Thank you for your review.
We're delighted to hear that you found the process easy and that our cover offered great value for money. We work hard to make arranging insurance as simple and straightforward as possible, so it's wonderful to know we've met your expectations.
Thank you for choosing insurance2go, and we appreciate you taking the time to share your feedback. 😊
Kind regards
The Customer Care Team
Always a breeze
Always a breeze, every device I've ever set up has been seamless to do & the only instance that I've had the need to use customer service (around two years ago) was amazing also, which is why I always come to Insurance2go first, no question!
1 juli 2026
Svar från Insurance2go
Thank you for your fantastic review.
We're delighted to hear that arranging cover for your devices has always been a seamless experience and that our customer service team left such a positive impression when you needed assistance. It's especially rewarding to know that the excellent service you received two years ago has given you the confidence to keep coming back to Insurance2go whenever you need cover.
Customer loyalty means a great deal to us, and we're thrilled to be your first choice for device insurance.
Thank you for your continued support and for taking the time to share your experience. 😊
Kind regards
The Customer Care Team
A bit slow sending me a certificate and…
A bit slow sending me a certificate and other documents but in the end it all worked out ok
27 juni 2026
Svar från Insurance2go
Thank you for your review. We're sorry to hear there was a delay in receiving your certificate and documentation. We understand how important it is to receive these promptly and appreciate your patience while we resolved this for you.
We're pleased to hear that everything worked out in the end and that you received the documents you needed. Your feedback is valuable and helps us identify areas where we can improve our service and communication.
Thank you for choosing us, and we hope to provide you with a smoother experience in the future.
Kind regards
The Customer Care Team
I used a discount code for Martin Lewis…
I used a discount code for Martin Lewis and it didn’t work
5 juli 2026
Svar från Insurance2go
Dear Jane,
Thank you for your review.
We're sorry to hear that the Martin Lewis discount code didn't work as expected. We understand how frustrating that can be when you're trying to take advantage of an offer.
Discount codes can sometimes have specific eligibility criteria, validity dates, or require particular details to be entered exactly as shown. We'd like the opportunity to look into this for you and understand what happened.
Please contact our customer service team with details of the code you used, and we'll be happy to investigate further.
Thank you for bringing this to our attention, and we appreciate your feedback.
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your review.
We're delighted to hear that you found our communication and cooperation to be good. Providing clear, helpful support and working closely with our customers is something we always strive for.
We appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to assisting you again in the future. 😊
Kind regards
The Customer Care Team
The website was very helpful.
The website was very helpful. Excess costs were visible with a choice as to how much to pay. Payment by Direct Debit was easy to set up. Overall this cover is exactly what I needed.
2 juli 2026
Svar från Insurance2go
Thank you for your great review.
We're delighted to hear that you found our website helpful and easy to use. We believe it's important for customers to have clear information when choosing their cover, so it's fantastic to know that the excess options were easy to understand and that setting up your Direct Debit was straightforward.
It's especially rewarding to hear that the cover meets your needs exactly. Thank you for choosing Insurance2go and for taking the time to share your experience.
Kind regards
The Customer Care Team
Excellent customer service
Really helpful customer service when enquiring about taking out a new policy. Lisa was really knowledgeable and even checked that the eBay seller I bought from would be accepted in the event of a claim. Very quick to answer phone too. Thank you!
2 juli 2026
Svar från Insurance2go
Thank you for taking the time to share your experience.
We're delighted to hear that Lisa provided such helpful and knowledgeable support while you were considering a new policy.
Going the extra mile to check that your eBay purchase would be eligible for cover is exactly the kind of service we strive to deliver, so it's wonderful to know that this gave you added confidence and peace of mind.
We're also pleased that you found it easy to get through to our team and that your questions were answered quickly. We'll be sure to pass your kind feedback on to Lisa.
Thank you for choosing Insurance2go, and we hope to be of assistance again in the future.
Kind regards,
Kind regards
The Customer Care Team
Great price & Super Easy
Great price, communication and offer existing customers discounts on extra gadget’s. I am a returning customer
2 juli 2026
Svar från Insurance2go
Thank you for your fantastic review and for choosing us again as your gadget insurance provider.
We're delighted to hear that you found our prices competitive, our communication helpful, and that our discounts for existing customers added extra value. There's no greater compliment than a returning customer, so we're especially grateful for your continued trust in us.
Thank you for taking the time to share your experience. We look forward to continuing to protect your devices for many years to come.
Kind regards
The Customer Care Team
really good
1 juli 2026
Svar från Insurance2go
Thank you for your review! We're delighted to hear you had a really good experience with us. We appreciate you taking the time to share your feedback and look forward to supporting you again in the future. 😊
Kind regards
The Customer Care Team
I am new
I am new, I was recommended this insurance my friend says that any theft or loss of this insurance helps.
23 juni 2026
Svar från Insurance2go
Thank you for your review. We're delighted to hear that you chose our insurance based on a friend's recommendation. It's great to know that you've heard positive things about the support available in the event of theft or loss.
We appreciate you joining us and hope you continue to have a positive experience. If you ever have any questions about your cover, our team will be happy to help.
Kind regards,
The Customer Care Team
Svar från Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that you found our team helpful and that everything was explained clearly throughout the process.
Providing clear guidance and support is something we strive for, so it's great to know we met your expectations. We truly appreciate your feedback and thank you for choosing us.
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your review. We're pleased to hear that everything was sorted for you so quickly.
Providing an efficient and hassle-free service is something we strive for, so it's great to know we were able to meet your expectations. We appreciate you taking the time to share your experience and thank you for choosing us.
Kind regards
The Customer Care Team
Great price for cover and easy website…
Great price for cover and easy website to navigate!
19 juni 2026
Svar från Insurance2go
Thank you for your feedback. We're delighted to hear that you found our cover to be great value and that our website was easy to navigate.
We work hard to make arranging protection as simple and straightforward as possible, so it's wonderful to know that your experience reflected this. We appreciate you taking the time to share your thoughts and thank you for choosing us.
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that you found our website easy to use and that our Trustpilot verification gave you added confidence when choosing us.
We work hard to provide a simple, trustworthy experience for our customers, so it's great to know that this was reflected in your journey with us. Thank you for your feedback and for choosing us.
Kind regards
The Customer Care Team
MSE gave good advice in relation to…
MSE gave good advice in relation to mobile phone insurance plus a discount which is always appreciated
26 juni 2026
Svar från Insurance2go
Thank you for your review. We're pleased to hear that you found MSE's advice on mobile phone insurance helpful and that you were able to take advantage of a discount too – we know that's always a welcome bonus.
We're delighted that you chose us for your cover and appreciate you taking the time to share your experience. Thank you for your feedback and for placing your trust in us.
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your review! We're delighted to hear that you found our website easy to use. We work hard to make the experience as simple and straightforward as possible, so it's great to know we've achieved that for you. Thanks for taking the time to share your feedback. 😊
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your review! We're delighted to hear you found the process easy to complete. Making things simple and straightforward for our customers is always our goal, so it's great to know we delivered. We appreciate your feedback and thank you for choosing us. 😊
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your review! We're pleased to hear you found the form very easy to complete. We work hard to make our processes as simple and straightforward as possible, so it's great to know you had a smooth experience. Thank you for taking the time to share your feedback. 😊
Kind regards
The Customer Care Team
Quick and easy documents were sent to…
Quick and easy documents were sent to me and easy to pay online, thanks great service.
25 juni 2026
Svar från Insurance2go
Hi Richard,
Thank you for your wonderful review. We're so pleased to hear that you found the process quick and easy, from receiving your documents through to making your payment online. We strive to make every step as straightforward and convenient as possible, so it's great to know we delivered a positive experience for you. Thank you for your kind words and for choosing us. We really appreciate your feedback. 😊
Kind regards
The Customer Care Team
Svar från Insurance2go
Thank you for your kind feedback! We’re delighted to hear you found the website quick and easy to use, as we work hard to keep the experience as smooth as possible. We appreciate you taking the time to share your thoughts and look forward to supporting you again in the future.
Kind regards
The Customer Care Team
Detta är Trustpilot
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.