Imagine networks Omdömen 

I first signed up for fibre broadband with Imagine in November 2025. My initial order for connection was lost in the system, and 5 weeks later i followed up to discover that there were at least two accounts set up in my name, neither of which had an order for installation sent, such that it was late December before an order was successfully enacted. Then there were issues with Openeir (nothing to do with Imagine) that further delayed the installation. When the fibre line was eventually installed yesterday, there was a significant delay in the line being activated that took 4 calls from me to resolve with, again, multiple accounts for me clouding the issue, and some technical issues that the front line tech support couldn't resolve. It doesn't bode well for future dealings with the company and I now have a 12 month contract to endure, with little confidence that any issues will be easily or speedily resolved.

Customer service 10/10. Good WiFi. Overall very happy

I experienced consistently low broadband speeds with Imagine, averaging around 2 Mbps during evening hours. Upon contacting their support team, my concerns were not properly investigated; I was simply informed that the issue would be escalated, with no further updates provided. With no resolution or alternatives suggested, I ultimately had no choice but to cancel the service.

During the cancellation process, Imagine’s customer service did not inquire about my reasons for leaving, nor did they offer any explanation for the poor speeds. After five years as a customer, I am very disappointed in their lack of support and accountability. Based on my experience, I cannot recommend Imagine—the broadband performance was unreliable, and support was limited to basic troubleshooting steps such as rebooting the modem or changing locations, without any meaningful follow-up or issue resolution.

We have been a customer for the past four years changed over to fibre before Christmas which would change my bill to 45€ a month instead of 65€ which I was delighted with got the bill for this month and it said 65€ when I raised the issue I was told it was a fault by them no apology nothing just we will refund the difference next month.

Imagine broadband continue to charge additional monthly service fees for payments even though a monthly Direct debit payment system is in place.
Who is running the business ???
Thinking of terminating the contract. There is a do not care attitude towards the customer. Very poor service !!!

I have had my broadband with Imagine for a number of years. We live rurally in an 1960's detached house. From the very beginning we have never had any consistent connection, which we understood to be partly related to thick walls etc. Streaming a film usually meant we lost connection once or twice whilst watching for 90 min. Video connection was always unreliable. So frustrating !!
We have an extension to the gable end of house and in the many years with Imagine there has NEVER been broadband /wifi connection.
I understood that fibre broadband would change all of this but alas it didn't. I have sent several emails, had difficult conversations and lengthy calls with tech support. I actually found the old system 5g more efficient than fibre! I felt frustrated and angry that I was now paying more for a system that remained inefficient.
This was until last week when John Motherway Imagine called to collect the old system. He kindly offered to have a look at the connection, speeds etc. He quickly found a solution. He recommended changing the connection from the main router to the Nova tenda booster system. He also hard wired TV to the tenda booster. It might sound simple but most things do once you know what to do!!
Today he returned and saw that we still had a problem in the extension.He identified the thick walls that had old chimneys in them and addressed this by running a cable from Zyxel router through wall re-locating it to a more central place. (I had suggested this when fibre was being installed but was told it would be fine where they put it.)
We have connection everywhere now !!!!! To say I am happy is an understatement.
I cannot express my gratitude to John for his quiet sincerity & willingness to assess/evaluate the problem. I have spent a lot of time in the distant and recent past on the phone trying to get this sorted but it took somebody like John to be genuinely interested in making sure I had the best broadband possible. I had mentioned in an email to tech support that having somebody to check service on site seemed a more useful way to identify what the problem might be.
I am so grateful to John because he wanted to figure out issue. This professionalism is rare and warrants acknowledgement. Bty, I do not know John and never met him prior to our meeting last week.
Thank you so much John, Imagine are very lucky to have you!

Dreadful customer service consisting of very long wait times to get through & then people who don't know what they're talking about ... Bank account being charged when entitled to credit & charging the wrong amount ... AVOID

Bad serviceand misleading

Following a family bereavement I contacted Imagine to switch the account to my name and change bank details for the payment. I dealt with Wayne who was very courteous and helpful. This was post bereavement so I appreciated his approach. I agreed to sign up for fibre but following a barrage of texts which were aggressive in tone, I rang back the next day to say that I wanted to continue with the broadband but cancelled the order for fibre. This was the next day, so within the 14 day cooling off period. However, the equipment for fibre arrived a few days later. I returned it and sent an email and postal confirmation of the return of equipment and reiterated that I did not want to pursue the fibre option and had returned the equipment. I did not receive a reply to the email. I emailed again and asked for confirmation that the fibre option was cancelled but no reply.
I received a text this morning (8th Jan) regarding the installation of the fibre broadband which I had cancelled. This was one month after the phone call cancelling the fibre and the emails from me confirming the cancellation of fibre. A phonecall this morning holding for 25 minutes did not boost my confidence in Imagine. I just gave up. I appreciate that the holiday period may have impacted matters but this all began on 5th December so I dont now why this was the case. What started as a very good experience I am sorry to say has become a mess. Irene

While broadband service has been established, the phone line remains disconnected. Three engineers were required for a straightforward installation, yet the telephone service has still not been provided.

I was very happy with the customer service which was very efficient and courteous. I never have to wait long to get to speak to someone.
December 2025

Iv been with Imagine for 2.5 years and at the beginning we had a dish which was great. Since the upgrade to wireless it's been very inconsistent slow and long breaks in service for Various reasons. Once we moved to the wireless option I was promised they will remove the dish on my house over 6 months ago. I have called repeatedly and have been constantly ignored and told it would be dealt with, which of course it hasn't. I'm in a new build and have been left with an awful dish on the side of my house and risk of damaging the property. Unbelievable bad customer service week in week out. We have also had no Internet service since Christmas eve to top it all off.

I have been a loyal Imagine customer for over four years, but my recent experience has been extremely disappointing.

On 6 November, I was informed that the 4G wireless service I was using would be decommissioned, leaving me with only two options: sign up for Fibre Broadband or be cut off on 8 December. To avoid losing connectivity, I immediately signed up for fibre and clearly stated that I work from home and required uninterrupted service until the fibre installation was completed.

Despite this, my wireless service was cut off on 8 December, and the fibre broadband was not installed for a further 16 days. During this period, I was left without any internet access, which had a serious impact on my ability to work.

Imagine must have known well in advance that the wireless service was being withdrawn, yet customers were given only the minimum contractual 30 days’ notice, with no effective transition plan in place—particularly for rural customers, where delays to fibre installations are more likely.

For a long-standing customer, this level of planning and customer care is unacceptable. My concerns were clearly communicated and completely ignored. As a result, I will be seriously reconsidering my options when my contract is up for renewal.

Extremely efficient, friendly and effective support. So rare to get this level of service through support these days. The support person I dealt with was called Danny and he is a credit to the team at Imagine. I have been with Imagine for over 3 years and will remain with them based on quality of service.

Thanks to Aoibhín for all her help in making the decision to move over to Imagine networks. She made the switch very easy. Looking forward to being hooked up and ready to go.

When dealing with most broadband companies it can be a slow painful process with long wait times. My experience with Imagine however was the exact opposite. I got to speak with someone immediately and it was a quick seamless process. Aoibhín was particularly helpful. I couldn't have hoped for better experience.

Imagine really are the most useless so called organisation iv ever dealt with .No customer care to speak of and all liars .Do yourself a favour and stay well away ,even Vodafone are better to deal with and that's saying something. I can't wait to be out of contract with them so there's one less stress in my life !

I was a Rural WiFI customer and then migrated to Imagine. I've encountered problems with the service, billing and customer support. The operation can be described as amateur.

Good luck if your connection drops outside of business hours. Customer service has been dreadful. Promised call backs don't happen. Emails go unanswered. I wanted to support an Irish company rather than Starlink, but it was the wrong decision. As soon as I get the fibre connected I'll be gone.

Our switch to Imagine fibre optic broadband was speedy, easy and well explained. Danny was patient when explaining the swtch over and very efficient in his dealings with us, thank you.

Very straight Forward process, Aoibhin was a mighty help. Prices competitive and was very helpful