Imagine networks Omdömen 

Evan in imagine was super helpful

Was delighted to contact imagine when eir left us down and we were treated so badly. I was told it would be a week to get Internet back but unfortunately it has not worked out well. I just contacted imagine again today and I was so happy the they were able to set us up with 5G until the fiber optic can be sorted... I spoke to a wonderful girl today that was so helpful so thank you imagine..

Excellent upfront customer service in my initial contact with Aoibhin. She took me through all the various stages of the sign up process, explained the relevant terms and conditions, and emphaised the first class service which Imagine can provide with their fibre optic offering. In short delighted with the experience as a whole.

Absolutely brutal connection. Customer service team keep telling me I have a connection but I don't the TV dosent even work. Have had constant issue with then. Constantly on to them. It's so frustrating being told it's working when it's not. Paying for fibre and it's not working.

Came to my house, didn’t connect or provide a broadband service and then ask me for feedback on my broadband service.

Very professional at his job.
Happy Christmas

I have been connected to nbi today at last after taking not 1 but 3 days holidays and after a couple of phone calls to tell me reboot the system at least 3times and then to be told the problem is with nbi so I will have to take another days holiday when they decide to arrive at my home . To whom it may concern it surely doesn't take 4 days holidays off to fix a modern day situation I'm sure you wouldn't put up with it if it was you

Always easy to get through to and helpful in solving problems. Great customer service, and consistent. Ciaran & Callum are just two of the helpful team I have spoken to. Definately better customer service than some other providers!

Would not recommend purely from a customer service standpoint. Called to cancel multiple times and just get excuses with no actions. Been promised call backs so often and you never complete it.

From the moment I contacted Imagine customer service team and spoke with Aoibhín I knew that I was making the right choice to switch providers.
Aoibhín was extremely professional explained everything and then without any issues I was up and running with a new line into the house and installation in under 10days.
I have since spoke with Brian to cancel the temp plug and play Internet sent out while I was waiting for my new connection line in order to return this.
I have to say what a seamless switch without a hitch.
5stars customer service all the way.

Great communication and easily understandable procedure for signing-up - aided by Kieran's helpful approach. Answered questions and explained things in a way that is now very rare! A good brand ambassador.

If I could give Imagine no stars I would.

My nightmare experience with Imagine began in June of this year.
On the advice of Imagine I upgraded to their 5G internet.
When the 5G router arrived, the internet never worked. Ever. Not for a second.

Getting in touch with Imagine technical support is incredibly difficult. They don’t work weekends so your only option is to contact Monday- Friday (when most people, including myself, are at work).
I finally rang them on Monday the 14th of July (when I got a day off). The average waiting time to speak to somebody is 40 MINUTES - this is no exaggeration!! Surprisingly when you ring their sales they answer immediately?!?

After going through countless troubleshooting exercises- two technical assistants promised to ring me back (they never did)!! After a third attempt that day, it was finally concluded that the router was faulty and a new router would be sent out!?! (I spent the whole of that day off on the phone to imagine and my entire phone credit trying to ring them).

Another router eventually arrived in August (!!) - it was immediately apparent it too did not work. I emailed Imagine to cancel the contract at this stage (they don’t respond to emails).
After ringing Imagine a number of times again, I finally got my contract cancelled at the end of September. (Bear in mind I’ve had no internet for three months at this stage and Imagine have continued to charge me every month).

No email was sent to me about how to return the routers.
I had to email Imagine to ask how to return the routers and they eventually emailed the information in early November.

I returned the two routers to the drop-off point (took ages printing out address & dropping them off).

And last week Imagine took a further €147.33 from my bank account (presumably because I didn’t fulfil the six month contract - how can I fulfil the contract when my internet never worked for five minutes???) I have now been charged €308 euros over the course of six months for internet which has NEVER at any point worked!!!!

I beg and implore anybody considering getting Imagine broadband DO NOT under any circumstances. I have had no internet for six months and I’ve been charged €308 for it!!!

Not to mention the countless hours spent on the phone trying to repair the internet and sending faulty routers back. The customer service is beyond shocking. DO NOT SIGN UP TO IMAGINE FOR ANYTHING!!!

I contacted Imagine to pre order my fibre installation Aoibhin was very helpful and answered all of my questions, of which there were a lot!!

Absolutely dreadful

Today we got or fibre internet, and we can't even believe how fast it is.. We've never had such fast internet in our live… Thank you very much for that, we are very happy.!!!

Set up was easy and straight forward. Everything was explained clearly, the modem arrived within a few days and then fibre installation was quickly and easily organised. The broadband is fast and works much better than what I had previously.

Total nightmare since we had fibre installed a week ago. Wi-fi only works in certain rooms and landline cuts off after a few minutes.
My parents had satellite broadband for years without any issues. They got several calls to change over to fibre. My question on each call was if the signal would reach all rooms in their home, each time I was assured it would. Circet came and installed the new system and proceeded to drill a hole in the front of the house without consulting my parents. They always had the broadband connected at the back of the house and it worked well. However since the installation was made at the front of the house the signal does not reach through house.
Also my parents rely on their landline, which is not working properly since fibre was installed. I am their designated contact person with Imagine and have spent hours on the phone trying to have the matter resolved. The people I have spoken to are always very helpful, but they are unable to resolve the problems. I am waiting all week to hear back from and engineer or Circet.
My parents are really upset and annoyed with the new system.
I have asked for the new system to be taken away and my old system switched back on, but can get no satisfactory answer.

Avoid imagine broadband like you’d avoid the plague.
Signed up with imagine broadband 1st of October. Lost signal after 3 days. In fairness first line in defence customer service tried their best with resources they have available to them. But it’s when they get bet and it’s moved up to the next level that’s where problem starts. I was told I’d get a call back on an evening at time suited me and still within their working hours. I finished up work early to be able take the call but lo and behold call never came. I’d had enough by this stage. I was within 14 day window cooling off period where i could cancel. I sent email saying service wasn’t up to scratch and i was pulling out. Never got an acknowledgment of email. Then on 17th November had a bill come for €90 and €90 taken from my bank account. AVOID IMAGINE BROADBAND LIKE THE PLAGUE!!!!!!!

We had LTE service (satellite) which Imagine decommissioned and switched to broadband. We have been charged for both for 5 months. Made more than a dozen calls to correct the issue. They have now taken €300 euro fraudulently. We are told every month the issue has been resolved and money will be returned. They still have our money. Last week got and email with a credit -€295 great i though finally after all these months. The a couple hours later got another email for the old service THEY canceled charging us €775.00 for a cancellation fee if the service to be debited from our account this week. I have rang them 3 days in a row now. They say a supervisor will call me back each time but it never happens. I have had to contact the bank so they don’t steal anymore money.
If I had not read the second email they would have over €1000 euro taken from us fraudulently. It is next to impossible to get back trust me. Their service works great as long as you don’t mind getting robbed. I am making a consumer complaint now to see if they can help get our money returned.

She was knowledgeable respectful and helpful