Imagine networks Omdömen 

I tried to cancel service on 4 Feb 2026 via customer service. I never received confirmation of cancellation. I was then charged for March 2026 and when I called on 10 March I was informed that the Feb 4 conversation notes were inconclusive! I was told they would listen to the recorded conversation and get back to me at 2pm that day. That didn't happen. On 12 March I called again, and was told it had been cancelled on 10 March. I had to insist that I receive an email confirming the cancellation. Imagine has bad customer service, incomplete processes to confirm a cancellation and refuse to reimburse for the two months I did not use their service. DO NOT USE IMAGINE!

If I could give no stars I would.
Customer service with these people is an absolute joke. No issues get seeing to, never mind getting resolved, no contact back by anyone for weeks, unless you haunt them to do so. Service is horrendous with the WiFi itself. Shocking, and I mean shocking service all round with this company. Who I have been with for at least three years now and have had no other choice but to look for other providers. Would not recommend imagine what so ever to anyone looking.

I have been with Imagine for a good few years now and i honestly never had an issue with them. when they contacted me to say my package was not going to be available for much longer i was very happy to stay with them when they introduced imagine fibre to me.- Super fast speed. the two technicians that came to install it were very friendly and helpful and had their work done very quickly with zero mess or fuss. Very happy with this company and will not be changing, i live in a rural part of the country and this has been the most reliable company for me.

Lovely girl on the phone made everything so easy

Don't deal with them. Customer service is a joke, waiting for ages for someone to answer call.
Cancelled my account a couple of months ago and keep getting warning emails and payments due even whenI was reassured over the phone that it was cancelled.
Customer service representative angrily said "ok, I will deal with them on my side" and closed the call!
Keep in mind I was with rural wifi first and had no problems

AVOID!!!! For PEACE OF MIND!! I gave notice to terminate my contract as my 2 years were up and after they continuously wanted to change my service unilaterally, it was more like harassment... Then I asked for a pro rated bill to the date of cancellation because they were charging me beyond the date even though they’d been given notice beyond what was required. Imagine refused. They insisted I pay the full month and that I “give” them my bank card details to save for me to cancel to get my refund back!? GDPR violations abound?! They have refused to issue a pro rated. Since last week I’ve now received a credit controller email from a Colleen Byrne to pay over the excess amount or they will charge me a late payment fee as well and take further action. Absolutely disgraceful behaviour. They are ignoring all emails to issue a std pro rated invoice and just sending me demand letters telling me I need to pay excess amounts up to the end of Feb past my service end date which was the 6th. Do not engage with them!!

A difficult company to deal with. Circet installed Fibre on their behalf but took 4 weeks, 2 months later still no service.
Slow to respond.
Now Imagine are trying to charge for January when Circet hadn't even finished the installation plus €25 fee for block account because i won't pay that month.

Molly contacted me about a fibre upgrade. She was excellent. No pressure, well trained and very knowledgeable. She promised me a call back and made it bang on time. She did not rush me and any stage and indulged my humour. Great job. You have a loyal customer.

Internet never worked and they still tried charging me. Customer service was a disaster. Don’t go anywhere near this crowd of scammers.

Had a reply to my review that they were committed to resolving my problem. If that were the case they would have done so after my repeated phone calls. This is clearly a generic reply as the company just don't care.

The internet is terrible—it drops out all the time and I’ve had repeated faults in just two months. It took over a month just to get the account set up, which is pathetic considering I moved to a new provider today and had an engineer onsite with the internet running within 6 hours of ordering!
The "service" is nonexistent. They never sent welcome details, and their "online portal" is a myth; tech support admitted it doesn’t exist yet despite the website claiming it does. Their "high call volume" excuse is a joke—at one point, I was number 135 in the queue! Even when I was number 5, it took 25 minutes to answer.
The billing is a total scam. They fail to take the Direct Debit, then charge you extra for a "late" payment that is their fault. Even after I paid over the phone, they STILL cut my service off a week later while acknowledging the payment was visible. Then I get a text 3 days later saying I hadn’t paid!
To top it all off, it took 72 minutes and four different staff members just to cancel the account. They then slapped me with a €100 cancellation fee that was never clearly disclosed in writing when I ordered. This company is a shambles and I truly regret hiring them.

This company has changed. I’ve been having a nightmare. They don’t send paperwork. I’ve never signed anything and they have taken money, refunded it and then charged me for something else. The ceo and management team have a lot to answer for - I have tried to purchase both fiber and 5g wireless and they can’t seem to figure it out - they gave me both and then took away one a few months later. I called them and the restored it but took away the other. Shocked how they can just take money from accounts surely not allowed.. will update once I have engaged comreg and had feedback and can proceed legally too now that I have legal representation.

We had issues with returned equipment. Niall and Barry and Team did an excellent job in resolving. Highly recommend Imagine and will be staying with them.

The internet is terrible — it drops out all the time. I set up direct debit, but when the due date comes, they don’t take the payment. Then the following month they charge me an extra €15 as if I had paid late, even though the mistake is theirs for not taking the payment on the correct date. I really regret hiring this company.

The technician that came out to install my fibre broadband today went above and beyond to make sure we had a smooth install. Hes a credit to the company. I think his name was james.

Absolutely awful service,promised fibre, never happened, had to sign up with the wireless option, awful speeds, contacted support with thew two week grace period. was promised a call back, didnt happen.

changed provider and rang to cancel, to be told its 60 euro "wrap up fee", they are delighted to take money from you but if you ever need anything from them its a brick wall. Useless customer service promise the moon and stars and can't even call you back

Phoned about rates and the staff member was very helpful

Imagine were very good to deal with and very helpful. Aoibhín was excellent to deal with and very helpful.

Imagine Broadband, no communication between teams. Ask for a contract to be terminated and you’ll meet obstruction and harassment. Comply with Imsgine’s own terms and conditions and they make unwarranted demands for payments of suspension fees, bills and late payment demands. Even if one team confirms in writing your contractual commitments have been complied with. Another team will demand money. Never again.

Been with the company years now ,recently upgraded to fibre and installation very quick and efficient. Any issues I had were quickly fixed and constantly updated if there was a issue. Great service so far.