Good knowledge of product and genuinely committed to answering all 'what if' questions by customer service agent. Having looked at many competitive products the Your boiler and Central Heating plan f... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Now I have used Hometree for several years, I can write a useful review. The monthly premium is very reasonable and easy to setup. Importantly when my home hot water and heating stopped working, n... Se mer
Easy to set up when current provider added a ridiculous increase for renewal. Seem highly rated and provide cost effective cover for my needs and include older boilers which most providers do not.
I called Hometree to sort out cover for my combi boiler. I was quite anxious about getting the right protection before winter, but Imran was absolutely brilliant. He was incredibly patient, clear, a... Se mer
Företagsinformation
Om Hometree - Boiler, Heating & Home Cover
Skrivet av företaget
You and Your Boiler Deserve Better!
Boiler Cover that doesn’t take you for granted. Quality comprehensive cover, fairly priced with seriously good customer service. Hometree – We Try Harder.
Get a Quote
Hometree.co.uk
Skrivet av företaget
- Price Match Promise
- We’re all about transparent pricing – plus if we’re not already cheaper, we’ll beat or match any renewal quote, from any provider for one of our equivalent plans. Better still, when it’s time to renew with Hometree, we’re not going to unfairly hike our prices.
- Serious About Service
- We pride ourselves on providing a first-class customer service experience. Thousands of our customers have rated us and our UK-based care team “Excellent” on Trustpilot.
- Cover Match Guarantee
- We’re so confident in the completeness of our cover that we’re willing to back it up with a £50 gift card. It’s our way of ensuring you have peace of mind with every decision you make.
Kontaktuppgifter
Hamilton House, 4 Mabledon Place, King’s Cross, WC1H 9BB, London, Storbritannien
- 0330 912 4843
- customer@hometree.co.uk
- hometree.co.uk
4,7
Utmärkt
19 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy with the support I received…
Very happy with the support I received from hometree
22 oktober 2026
Omdöme utan inbjudan
I reported my boiler wasn’t working at…
I reported my boiler wasn’t working at 5pm & an engineer was allocated for the next day.The engineer came out for us to be told we needed a new part which he was going to order that day & we were to be kept informed of the progress of it.Hometree kept me updated on the delivery of the part & were very apologetic as it happened over a weekend.I got a txt Monday morning & the boiler was fixed on tues.I was very impressed with the service & communication.
14 oktober 2026
Omdöme utan inbjudan
Very friendly staff and a great job done
Its great having your heating looked after just had a service. The young man who came to do it was great very polite and friendly and just got on with the job didn't take him long a very good company the young lady rang me a few times to get me booked in for the service was very nice and friendly too
16 oktober 2026
Omdöme utan inbjudan
The whole experience was polite and no…
The whole experience was polite and no pressure selling. All facts were presented in an easy understandable format. Polite follow.up call arranged and.was on time. All round excellent experience.
21 oktober 2026
Omdöme utan inbjudan
Fantastic service from Tommy
Fantastic service from Tommy. He was very polite, knowledgable and efficient.
21 oktober 2026
Omdöme utan inbjudan
Great service and great plumber
Hometree kept in touch after my initial message. They got someone out at my first choice of appointment.
The plumber knew exactly what the problem was, even before he looked at the leak. Fixed in no time. Great service!
19 oktober 2026
Omdöme utan inbjudan
Good service
I had a good experience dealing with Simone for my recent renewal with HomeTree. My renewal was coming up, and she went above and beyond to secure me a brilliant rate. The entire process was quick, seamless, and completely stress-free. I highly recommend Simone to anyone looking for great service and excellent value.
21 oktober 2026
Omdöme utan inbjudan
2 properties in one call covered
Had 2 properties to cover and all sorted with one quick phone call. Have previously used for a couple of years and they’ve been excellent throughout
15 oktober 2026
Omdöme utan inbjudan
v.good service repair fast
8 oktober 2026
Great efficient service
Great efficient service. Very helpful staff.
21 oktober 2026
Omdöme utan inbjudan
Great customer service
Great customer service. Quick to get through to a human!
21 oktober 2026
Omdöme utan inbjudan
Quality Boiler cover at a great price.
Since joining Hometree just over a year ago they have completed two services for us and we’ve found there Engineers very polite and thorough.
We would recommend them to anyone.
21 oktober 2026
Omdöme utan inbjudan
Great
Very knowledgable advisor, offered a better deal than I had even found online and set up quickly!
21 oktober 2026
Omdöme utan inbjudan
Boiler Service
The engineer from Marple Flame, Sal was great very professional and efficient in doing our service, And thankyou to Hometree for arranging this for me.Would recommend there service to anyone thanks John 😊
20 oktober 2026
Hometree are very reliable
Hometree are very reliable, they were very responsive and the engineers are very professional
15 oktober 2026
Omdöme utan inbjudan
Great value Landlord emergency cover and very good service
After a full year with Hometree Landlord Emergency Plus I can highly recommend their cover. It took a bit of getting used to their system, being unable to book a slot on line for a repair however the team are very responsive to requests offering a range of soon appointments for repairs.
So far they have provided 2 gas boiler services, one replacement kitchen sink waste pipe which was leaking and one gas boiler repair.
My premium was increased to reflect the call outs but then I was offered a discount for loyalty so the premium has increased hardly at all and remains extremely competitive much less than any other provider of a similar product in the UK.
20 oktober 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Delaying repair to save a few pounds
DO NOT USE - WILL LET YOU DOWN WHEN YOU NEED THEM! Had an engineer identify a fan fault, had the part in hand and was ready to fix but was told not to so they could find a cheaper option. Been told this will take a few days so we're left with no heat or hot water for far longer than we have to just so hometree can save a few pounds. Kids are freezing and cant even give them a bath.
20 oktober 2026
Omdöme utan inbjudan
Svar från Hometree - Boiler, Heating & Home Cover
Hello Kevin,
Thank you for sharing this feedback. We are deeply sorry to hear that your family have been left without heating and hot water during this cold time. It is never our intention to delay essential repairs to save on costs, and we understand how distressing this situation is for you. One of our agents will be in contact to assist you with this further.
Best wishes,
Team Hometree
Completely sham boiler services then try and charge you to fix what should’ve been serviced
Sham boiler services then expect you to pay for them to come out to fix something you’ve already paid for.
Paid roughly £14 every month for two years - for two supposed boiler services.
Boiler goes on the blink yesterday - vulnerable person in the house - tried to book an engineer - they want £95 up front before they even indicate when that engineer might appear ??? Tomorrow ? Next week?
Paid for a proper engineer to look at it - condensate trap completely blocked - not been cleaned in years, yet a boiler service should include cleaning the condensate trap and I’ve had two services through home tree.
Complete scam - I should be refunded for their kid on services I’ve paid for.
18 oktober 2026
Omdöme utan inbjudan
Svar från Hometree - Boiler, Heating & Home Cover
Hello Mr Magill,
We’re sorry to hear about your experience and understand how concerning it must have been to be left without heating or hot water, particularly with a vulnerable person in your household.
One of our agents attempted to contact you by telephone to discuss your concerns but was unfortunately unable to reach you.
Regarding the £95 call-out fee, our records show that you took out your policy online with this fee option selected. As outlined in your chosen policy, the call-out fee must be paid before a repair claim can progress to engineer allocation. Unfortunately, as the fee was not paid, we were unable to proceed with arranging an engineer’s visit.
In relation to your concerns about the condensate trap, cleaning is carried out where necessary as part of our boiler service. Our records confirm that the condensate trap was recorded as cleaned during your 2025 service.
If you have any questions, please don't hesitate to get back to us via email, our agent has sent one after attempting to contact you this morning.
Best wishes,
Team Hometree
Humzra was very knowledgeable and supportive
Humzra was very knowledgeable, supportive and helpful. Due to disabilitues and in general. A very positive experience overall and a great face to the company upon my very first experiwnce here
20 oktober 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.