Home Group Omdömen 3 899

great communication , very helpful

Live chat was great. Got connected fast, and problem solved fast too.

Great service and quick response, I've been waiting less than a minute. Keep the good work!

Very quickly answered and got to the point straightaway, thanks.

Quick, efficient service

Reece handled my query very quickly. Great service. Thanks.

A brilliant service, Clyde was so helpful, quick response and issue resolved

Worst housing association company ever. Don’t care about the safety of their tenants the housing officer Alan Daniel’s smith doesn’t care about its tenants and picks on residents for no reason with unfair treatment and pointless ‘rules’ does nothing about the state of the gardens or up keep of the houses and makes your life a living hell if I could give 0 stars I would. AVOID at all costs They bring 2 pcso’s for no reason about a ‘parking issue’ when in reality there is no parking issue. they also have people living here with criminal records and constant anti social behaviour in ‘social housing ‘ how ironic joke of a company . Won’t even pay for a fence to protect us from are strange behaviour from our neighbour. Waste money on pointless signs like ‘ no ball games’ and ‘residents parking only’ when people still park there anyway. Considered taking legal action against them at this point if things don’t change

answered my question straight away

Fast professional help very reassuring that I can access this service

If I could give 0 stars I would. I logged an emergency repair for no heating in my property exactly 4 weeks ago. A plumber attended and advised a programmer part for heating was required. He also advised the immersion heating was sparking and required a same day electrician as he would need to shut off the connection for safety resulting in loss of hot water supply.

I contacted HomeGroup the same day for an electrician emergency call out to resolve the electrical immersion heater fault. The electrician DID NOT attend. I called HomeGroup the next day who advised a scheduler would contact me the same day to arrange both heating and hot water repair NO ONE CALLED. This was 4 WEEKS ago.

I have a 5 WEEK OLD BABY and son with Autism. At the time of logging the emergency repairs my baby was 11 DAYS OLD.

I continued to chase and was told someone would contact me. I logged a complaint 2 weeks from the initial repair log on the 15th March regarding failing to supply heating and hot water. The agent advised LONDON FLOWS were the contractor and provided a number, also logging my complaint with HomeGroup. I chased for a complaint handler on the 23rd March and spoke to Penny at HomeGroup who advised a complaint handler called Thomas was dealing and would call back the next day as it had been over 5 days turnaround. I called on the 24th and was informed no complaint existed on the system?????

An agent emailed the complaints department on the 24th and advised someone would contact me within 24hrs. I called again on the 25 and 26th and again was told someone from the complaints team would contact me.

London flows contacted me on 26th March to arrange an afternoon appointment for today 1st April between 12-5pm. I called them directly at 2.30pm and 5.30pm as no engineer had arrived. I was told he would attend and was an 1hr or so away and to call back if no arrival. I chased again at 7pm and received no response.

To be clear HOMEGROUP have left me with NO HEATING/HOT WATER for 4 WEEKS with 2 small children one being a NEWBORN.

This is ILLEGAL under SECTION 11 of the Landlord and Tenant Act 1985 and I have now had to seek assistance from the HOUSING OMBUDSMAN as I am STILL without HEATING and HOT WATER and the complaints department REFUSE to assist me after 2 WEEKS of chasing for a complaints handler

DISGUSTING

Excellent service very helpful and friendly

Always had a decent experience with the home group, they’ll do anything to help, and today was just clarifying repairs I have planned the dates they’re going to be done on!

Quick and very helpful with Adriel.

Had to leave disabled property 10year absolute nightmare flooded 40 times never replaced plasterboard ever in 10 years ,put in temporary accommodation with no heating or hot water for 9 months ,had to leave and give up tenancy disabled in wheelchair ,worst housing accosation ever should be removed from council listing, Adrian, Edinburgh

Very efficient

The agent was direct and helpful, Quickly forwarding my query to my Housing Manager. There wasn't much of a waiting time to talk to an agent, which was good.

Very understanding and prompt