Hippo Leasing Omdömen 

I had my car delivered this week and it’s the first time I’ve purchased a car from hippo. I will definitely be back!! Every step has been fast and dealt with brilliantly. James Butler helped me choose the car and sorted the everything out for me. He kept me updated throughout and sorted my delivery out. Andy B delivered the car and took the time to answer any questions and showed me some of the car’s features. Both were professional and helpful.
I love my new car and I will be going back to them when I’m ready for a new car.

Hippo delivered my car to Shetland, in contrast to most other companies I spoke to, who don't offer this service at all. Also, considering it's summer and the space on the ferry is difficult to book they did this very promptly. Matt (the driver) was very efficient and courteous and I recommend him.

I collected my new car from Hippo yesterday, and overall I have had a mixed experience.
From the very beginning, they were really helpful and reassuring. My previous finance company had declined me, but Hippo were confident they could help, and they were true to their word — I was fully approved very quickly. That part of the process was quick, straightforward and gave me a lot of reassurance.
Unfortunately, there were then several issues with the collection. My original collection had to be cancelled the day before due to a problem with a key, which meant I lost money on train tickets. To their credit, they were very apologetic, reimbursed me for the train tickets and also compensated me towards a rental car while I waited for the new collection date, which I really appreciated.
The new collection date was then 10 days later. When I arrived, I had already been waiting around an hour and a half, only to find out that the car had not had its recent service completed. I was told this had been missed by another branch. They offered to do the service while I waited, but after already spending a while at the dealership with a long journey home ahead, I didn't want to wait even longer. Instead, they offered £100 towards getting the service done myself, which does not cover the cost of a service but I understand this is because it wouldn't cost them as much as this to do it themselves.
So, while the experience has involved more delays and headaches than I expected when buying a new car, I do want to give credit where it's due. The staff have been polite, apologetic and have made an effort to put things right when mistakes have happened. The finance process was excellent, and I appreciate that they have compensated me for some of the inconvenience.
I would just say that the communication and preparation before collection need to be improved. Having a collection cancelled at the last minute and then arriving 10 days later to find the car hadn't been serviced made the experience much more stressful than it should have been. Hopefully, the issues I've experienced are something they can learn from, because the staff themselves have been helpful and seem genuinely keen to resolve problems.
P.s i love my new car!

Jack was a great help and would fully recommend hippo to everyone

Kammal was very patient and very helpful. A pleasure to deal with through every stage of the sale.

Excellent service throughout the process. Good contact and order dealt with very quickly

Great service from the initial enquiry to the purchase of the car.Joanne kept me informed throughout and guided me through the process with ease.

Excellent experience again this is the 2nd time using Hippo and would highly recommend them to anyone looking to finance a vehicle. From initial application to receiving my vehicle everything was first class including the vehicle !

Very good service, Scott my account manager, was very good and handled all the aspects of my car purchase in a very professional manner, would recommend Hippo!

I have used hippo twice now and I can't fault the service. Kamal made the whole process seem effortless. The handover was made by Anthony who was very professional and friendly.

Bailey was very polite and helpful, a really nice guy. Very pleased with the Discovery Sport, overall a great experience. Thankyou. Dianne Starling

Chris McNamee was excellent, very responsive, proactive, knowledgable and friendly. Helped us find a car quickly and within our budget. Highly recommend.

We needed a car fast and within a certain budget. Tom Beere one of the sales team was excellent sourcing a car within our budget and that was immediately available. The paperwork was quick and easy to deal with and the whole process took about 36 hours to sort out before we collected. The collection took 30 mins and was straight forward and very easy. Rahees knew were were in a hurry and dealt with us quickly, professionally and thoroughly.

Great service. Sophie was professional, knowledgeable, and supportive

Ian delivered the car professionally greeted me and introduced himself. Handed the car and asked me if there’s anything He can help.

Speedy responses when required.
Lewis, my contact, was friendly and professional throughout

we weren't felt valued as a customer.

Poor communication and poor customer service.
Was due to collect the car on a Saturday as I work away from home all week. As I live over 100 miles from Hippo, Blackburn i though it would be easy to catch a train to pick it up(yes I know I probably could have found one closer but I was happy to just jump on a train for the close to 3 hour journey involving the one change). My wife was working that Saturday so i booked two one way tickets for me and my son for a little over £60. Just 2 stop from arriving in Blackburn i received a call to say the car wont be ready as the funds hasn't been released by the finance company. So much to my annoyance we got off the train 20 mins from getting there and bought tickets to get us back home at the cost of another £67. So after more phone calls it was decided that Hippo would refund me the cost of tickets and we arranged to collect for the following Saturday.
Skip forward a few days and I again purchased tickets thinking everything was still a go only AGAIN to be told the car wont be ready as its at the main dealer for a recall awaiting a new part. After a partial refund from the rail company(approx £26) and numerous phone calls and most of which was by me because they don't return your calls, I was told it would be another fortnight before I could collect the car.
With nothing more I could do I waited for over a week before I started to try and find out if I could collect the car 4 weeks after first planned( bearing in mind Hippo has been paid out by the finance company 3 weeks prior and I have paid the insurance from the first week) After one frustrated call and asking to speak to a manager I received an email with a booking to collect the car on Wednesday, which I can't as i work away all week. So after another frustrated call I got a new booking for Saturday morning.
More train tickets bought we made the trip and arrived to pick up our new to us car. We was shown around the car and after a brief demo we went inside to finalise the paperwork.
The paperwork....basically our guy taking the deposit and refunding me the cost of the first train ticket as agreed and him being friendly to try and sell you the extended warranty and the insurance for the paintwork. After we politely refused the extras we was told we can't get our refund as he can't do it and we need to send an email. We asked to speak to a manager and was told no one was available. His attitude changed drastically! Not wanting to waste another day we paid the deposit and he gave us the keys and paperwork, he got up walked away and left us to drive our car home.
After a week of having the car and more calls(not returned) I was promised someone would be in touch regarding the refund....guess what, still waiting.
Disgusting service.
**UPDATE**
Hippo motor group did get in touch with me and addressed all the grievances I had. Shannon who dealt with them was extremely professional and apologetic and assured me that new procedures were to be put in place to prevent anything like my experience from happening again.
I understand that my experience was probably a one off incident and that I was just unlucky with the way it developed. Thanks to Shannon's understanding and rapid resolution it is now resolved.