I applied online on Wednesday evening. Got a text asking what time am I available for a call the following day. I received a call from Hippo at the exact time arranged and within 3 hours, I had chosen... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been a total disaster from start to finish still not got vehicle even though you paid on 27/3 it now 8/04 direct debit due out 12/4 for vehicle I not got
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Really fantastic service from Joseph Grundy. Found me a very nice vehicle within my allowance, and was able to source a lender who trusted me even though I have adverse credit. I’ve received proper gu... Se mer
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I had an excellent experience with Hippo, thanks entirely to Zac Crosland. From start to finish, Zac was professional, friendly, and incredibly helpful. He kept me informed throughout the whole proces... Se mer
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Företagsinformation
Skrivet av företaget
The hassle-free way to find and finance your next car. We are bad credit and zero deposit specialists with nationwide delivery available. Get a decision in minutes with no impact to your credit score. Hippo Finance provide hundreds of customers every month with a simple car finance and vehicle package. Traditional car finance is complicated and we want to make buying a new car simple! Hippo Finance is the very best in car and van finance solutions for those with good or bad credit.
Kontaktuppgifter
Trident Park, Trident Way, Blackburn, Lancashire BB1 3NU, Lancashire, Storbritannien
- 01254956777
- info@hippofinance.co.uk
- hippomotorfinance.co.uk
4,5
Utmärkt
974 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hippo Motor Finance
Hi Janis,
Thank you for the feedback! We’re glad you found the team friendly and always willing to help.
Team Hippo
Very easy and helpful would recommend…
Very easy and helpful would recommend to anyone.
14 april 2026
Svar från Hippo Motor Finance
Hi Katie,
Thank you for the great feedback! We’re glad you found the process easy and helpful. We really appreciate your recommendation.
Team Hippo
Very happy with the way they handled my…
Very happy with the way they handled my search for a car . Very quick in replying & helpful. Thank you
14 april 2026
Svar från Hippo Motor Finance
Hi Allan,
Thank you for the great feedback! We’re glad the team was quick to respond and helpful throughout your search. We really appreciate your kind words.
Team Hippo
Been a total disaster from start to…
Been a total disaster from start to finish still not got vehicle even though you paid on 27/3 it now 8/04 direct debit due out 12/4 for vehicle I not got
31 mars 2026
Svar från Hippo Motor Finance
Hi Philip,
Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced.
Please be assured that we will complete a full investigation into this matter to understand what has occurred. Once this has been reviewed, we will be in touch to provide a clear update and discuss the next steps.
We appreciate your patience while we work to resolve this issue.
- Team Hippo
Unemployment friendly my ass…
Decision rejected without any questions even though my credit score is 780!
26 mars 2026
Omdöme utan inbjudan
Svar från Hippo Motor Finance
Thanks for taking the time to speak with us today.
As discussed, finance application decisions are made solely by the lender and are based on a range of factors within an individual’s overall credit profile, not just a credit score alone. Unfortunately, we don’t have visibility of the specific reasons behind a decline.
We appreciate this may be disappointing and we’re sorry we weren’t able to assist on this occasion.
Thanks - Jake
Svar från Hippo Motor Finance
Hi Carl,
Thank you for your feedback. We are pleased to hear you found the team helpful and friendly.
Team Hippo
Woowww service
Woowww service. I never think someone work like this before. Barros Are small Steps for hippo motor. Wonderful job. In single week with my lower credit score I ben approved to get car near £20.000 this is amazing. Thank you thank you.
I’m not forget about the more important person on this win today. Leo, leo are the one without any pressure and without my patience to get to the end he give me the energy and confidence to keep believing in my self and the job Hippo motor can do. Thank you for all.
18 mars 2026
Svar från Hippo Motor Finance
Hi Claudia,
Thank you for your amazing feedback. We’re so pleased to hear you had such a positive experience and that we were able to support you in securing your new car. It’s especially great to know Leo provided encouragement and guidance throughout, helping you feel confident in the process. We truly appreciate your kind words and your support.
Team Hippo
I purchased a vehicle from Hippo Motor…
I purchased a vehicle from Hippo Motor Group in August 2025.
Within days of receiving the car, I reported issues directly to them. Over the following months, the vehicle was returned for repair multiple times, including being sent to a third-party garage and later to BMW. Despite this, the issues were not resolved within a reasonable timeframe.
The car has been off the road for a significant period (4 months), which has caused considerable inconvenience.
Throughout this process, I have had to repeatedly chase for updates, and communication has been inconsistent.
Due to the length of time taken and the unsuccessful repair attempts, I have now exercised my final right to reject the vehicle through the finance company under the Consumer Rights Act 2015.
I am currently awaiting formal resolution.
This review reflects my personal experience of the process and company.
19 mars 2026
Omdöme utan inbjudan
Svar från Hippo Motor Finance
Thank you for taking the time to leave your review.
I’m sorry to hear about the experience you’ve described and the inconvenience caused during the period your vehicle was off the road. I appreciate how frustrating this must have been, particularly where multiple repairs and ongoing communication were required.
I can see that Claire has been working with you throughout the process to coordinate repairs and provide updates. Following the most recent works, I understand the vehicle has now been repaired and is awaiting re-delivery.
We will continue to liaise with all parties involved regarding your current position and ensure this matter is brought to a conclusion as promptly as possible.
Thank you - Team Hippo
Avoid this company at all costs.
Avoid this company at all costs.
I purchased a vehicle from them in January and within weeks it became clear the car was dangerously faulty. The electronic handbrake has activated multiple times while driving, the car has thrown itself into park at speed, and I have had several near collisions — including with my children in the car.
An independent mechanic has confirmed the vehicle is not fit for purpose.
Despite reporting faults within the first 30 days (and being assured this was logged), they have:
- Refused a refund
- Dismissed serious safety issues as a “feature”
- Told me they are not liable if the car causes an accident
- Offered no replacement vehicle
- Advised me not to drive it while I continue paying for it
The car also has major electrical faults — alarms going off for hours, false warnings, and not locking or shutting down properly.
I was even told the car was taxed when it wasn’t, leaving me unknowingly driving illegally.
This has been one of the most stressful and dangerous experiences I’ve ever had. I’ve now involved the Motor Ombudsman and will be escalating further.
This company has shown a complete disregard for safety, responsibility, and basic customer care.
Do not trust them.
6 februari 2026
Omdöme utan inbjudan
Svar från Hippo Motor Finance
Thank you for taking the time to leave your review.
I’m sorry to hear about the concerns you’ve raised and the impact this situation has had. We take matters of vehicle safety very seriously and appreciate how distressing this experience will have been for you.
I can see that Shannon is currently managing your case and working with you directly to review the issues raised and progress this towards a resolution. All points, including the concerns regarding vehicle functionality and the timeline of events, are being considered as part of that ongoing review.
We will continue to engage with you directly to ensure this matter is addressed appropriately.
Thank you - Team Hippo
Nathan was very helpful over the phone…
Nathan was very helpful over the phone while helping me pick my car to get finance.i would recommend them to anyone who is trying to do the same thank you guys 🫡
13 mars 2026
Svar från Hippo Motor Finance
Hi Mark,
Thank you for your great feedback. We’re delighted to hear Nathan was so helpful in guiding you through the process. We truly appreciate your recommendation and your support.
Team Hippo
Svar från Hippo Motor Finance
Hi Robert,
Thank you for your kind feedback. We’re delighted to hear Joe provided great customer service. We truly appreciate your support.
Team Hippo
Good communication and suited my needs
12 mars 2026
Svar från Hippo Motor Finance
Hi Claire,
Thank you for your feedback! We're glad the communication was good and that we could meet your needs.
Team Hippo
My experience with Hippo Motor Group…
My experience with Hippo Motor Group was excellent. I appreciate all the support; it helped me get my car. Special thanks to Thomas.
6 mars 2026
Svar från Hippo Motor Finance
Hi Aline,
Thank you for the great feedback — we’re delighted you had an excellent experience and that Thomas was able to support you. Enjoy your new car.
Team Hippo
Very helpful
Very helpful, manage to get the help I needed and took the time to help me find a new vehicle.
27 februari 2026
Svar från Hippo Motor Finance
Hi Robert,
Thank you for your feedback! We’re glad our team could take the time to help you find the right vehicle.
Team Hippo
I was told I could pick up the car on…
I was told I could pick up the car on Sunday on the Friday. I was text on Saturday to say the log book hadn’t arrived; after waiting and having to follow up myself I was told th car was coming to me without any mot, doubt it has been serviced. Delivery slot is a 4 hour window for today. So far I’ve not heard anything . They have offered to pay for mot and any ensuing issues as a result of so the jury is still out on overall experience. For now it is unsatisfactory
6 mars 2026
Svar från Hippo Motor Finance
I’m sorry to hear that the collection and delivery process has not gone as smoothly as expected. We understand how frustrating it can be when plans change and communication isn’t as clear as it should be.
As you mentioned, the team has offered to cover the cost of the MOT and address any issues that arise as a result. We’ll continue to monitor this with you and ensure everything is resolved once the vehicle has been delivered.
Thanks,
Chris – Customer Experience Manager
Superb service start to finish
I applied online on Wednesday evening. Got a text asking what time am I available for a call the following day. I received a call from Hippo at the exact time arranged and within 3 hours, I had chosen my car, signed all the paperwork and booked the delivery date of my new car. Brilliant service. Can’t recommend highly enough.
6 mars 2026
Svar från Hippo Motor Finance
Hi Simon,
Thank you for the fantastic feedback! We’re delighted the process was quick and smooth for you, and that you had such a great experience with our team.
Team Hippo
Very good experience
Very good experience. Great communication, reliable service, and really friendly, helpful staff.
6 mars 2026
Svar från Hippo Motor Finance
Hi Zeciah,
Thank you for your kind feedback! We’re delighted you had a great experience with our friendly team and communication.
Team Hippo
The customer service was well helpful…
The customer service was well helpful when I was my application.
1 mars 2026
Svar från Hippo Motor Finance
Hi Sandra,
Thank you for your feedback. We’re pleased to hear our customer service team was helpful during your application. We truly appreciate your support.
Team Hippo
Very Good Service
James from Hippo was very good and guided me through the process from start to finish.
26 februari 2026
Svar från Hippo Motor Finance
Hi Steven,
Thank you for your feedback! We’re glad James could guide you smoothly through the entire process.
Team Hippo
Rebecca from hippo was amazing
Rebecca from hippo was amazing, she went above and beyond for me to getting me the car that I wanted, I couldn't have been happier with the service I received.
Thankyou so much ☺️
13 februari 2026
Svar från Hippo Motor Finance
Hi Arlinde,
Thank you for your lovely feedback! We’re thrilled Rebecca could go above and beyond to get you the car you wanted.
Team Hippo
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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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