Hike Omdömen 

If it consistently did what it promised, this software would be great. But instead, bugs and faults rarely get fixed. You have to argue with them for a few weeks to prove to them that it is a fault as they will try repeatedly telling you that its your fault, its your pc that is the problem, you are doing in wrong etc etc, Then they will "look into it" for weeks on end, with little to no feedback or update. You have to hound them daily to get anything done and even then it is a slow, painful and frustrating process.

They need to focus on getting the small bugs fixed before they continue to develop the software any further but they cannot do this without listening to their customers.

They announce new features before they are ready or functional. Two years ago they announced that they can integrate with Amazon. This integration is still not functional to this day.

I have set up a facebook support group as I feel that users find their own fixes and work arounds and can support each other better than tech support often can. Search: Hike POS - User Support Group

Most of their tutorials are outdated or incomplete.

I could go on and on with my many frustrations. This software has lots of potential but it is unreliable. You cant trust it and I currently spend 80% of my working day fixing things or going through long work arounds when this software was supposed to make things quicker and easier!!

I have been using hike for 5 years and I have just upgraded to the new version. I would like to thank Frank Z, he has made the transition easy and has answered all my queries promptly. The upgrade was seamless with no disruption to my business.

HikeUp is an amazing platform. It's intuitive, simple to use, and the inventory system almost perfectly suits our needs.

Hike's POS system helps our cashiers work faster, and our manager's keep track of everything that is going (cash payments, inventory/stock quantities, and more).

We really like their inventory system (especially the variety of fields), as well as their reporting capabilities. As Hike grows and keeps adding new useful features in the future, we will definitely benefit more from it.

Their chat support and customer service is super fast, and always very helpful. Our assigned customer success manager has given us a warm welcome, as well as useful tips and a series of tutorial videos to get the best out of Hike.

We are definitely looking forward to future updates, as well as to make use of the integrations with other platforms.

A huge thanks to Saddie & Myles! As a new user to Hike and just setting up, Myles just happened to call and check in as they do to make sure everything is on track. Our current parts system is in a mess and I was just about to embark on doubling our work load when Myles showed me a much easier and simpler way to bring the information over. Thanks again for your patience & assistance Myles, nothing is ever a bother to you and you explains thing in lay mans terms which is really helpful. I'm so glad we made the decision to join Hike as we can already see many many benefits.
Cheers!
LL

Have been using this to integrate with WooCommerce, there are lots of glitches that need to be fixed. Some photos don't sync from Hike to WooCommerce, products are put in the wrong category, other products are synced as variable products when they were meant to be simple products. If they could fix all these issues then I would be happy to keep using Hike as it's an Australian business, but if we are losing money or missing out on sales then there is no point in continuing to use this product.

Very advanced POS system with greet customer service

Customer Support is awesome and software is user friendly. didn't have any issues so far. used for 2 Months now.

We started using Hike for our POS a few months ago. We required assistance to get daily reporting in a format that we could load into our existing Financial suite.

Hike were very helpful - they listened to our requirements, came back with questions to clarify and confirm our goals, and then rolled out the report within a month.

The support people were all very courteous and eager to assist us, and the solution is very customer friendly.
We're happy we chose Hike and we're looking forward to the coming year.

Awesome affordable software. They've helped us so much, we get ripped off by local software developers, so even paying in $'s, its still more affordable then local options. Its also 10x better then any other software I've used, and we've been operating since 2012.

Whilst our business is not large and is just starting out, all issues affecting the business are still as vital and urgent to us as they are to larger businesses. We feel that Hike has understood this and they have tried to assist where possible. Myles has always followed up to ensure our issues are being adequately resolved. I would recommend their services.

Fantastic model for Stock control within a POS system with or without needing the full inventory level integration with mainstream accounting programs. With the added value of linking to online selling.

This is a fantastic product. What I really love is the world class support team and the technical team that always make improvement to the system.

There's a reason why HikePOS is successful because Hike team takes customer feedback seriously. Kudos to the team.

I had a problem with my sales receipts, in that the font was suddenly too big, but all my other forms printed perfect. I tried several things on my own, but nothing worked. I contacted the help desk. They answered within 4 minutes. They solved my problem (it was a printer setting) within 3 minutes. Great program. Excellent service!!!

Had a few very minor bugs when trying to set up on my mobile device, but overall Hike has delivered exactly as advertised. I've solved in excess of 10 SEO issues in the past 2 hours and it gives you a detailed, simple description on how to fix them and the priority. Really fantastic for somebody like myself with no website experience. It is so simple a child could do it.

Well worth the money, even if you decide to use them for a few months to get as much as possible done yourself so that it saves you money hiring anybody down the line - if you ever need to.

I looked through all the critical reviews and I must say I've not had a single one of those issues arise - presumably, Hike have fixed all the glitches.

All in all an inspired solution to SEO. I look forward to exploring more and learning!

Neal,
Proper Kushty

Poor customer support, lack of understanding of their own product, and constant glitches. When you're paying money for a system to work and it causes more frustrations, more time consuming than manual, then something is very wrong. We have moved to a far more reliable system and all our headaches after 2 years with Hike Up have now disappeared.

I have been having issues with hike pos for the longest while. Sales have not been syncing for some time now. The only person who has been able to help me is Frank. He is awesome! He helped me sync all the invoices with my accounting software, whether they were duplicate account errors or whether the account had an issue itself.
He is very competent and was willing to provide all options in solving the issues.

I have been with Hike for 3 years and honestly don't remember a week where I haven't had an issue. Logins fail, customer details get lost, sales data is doubled up or incorrectly logged, products, sales and customer details don't sync, Support is unresponsive and often dismissive of issues. We closed for 6 months during COVID with $0 sales and Hike offered $0 help. they have 0 professionalism and 0 empathy.
Edit as response to reply.
We had 6 months of $0 revenue where we did not use Hike, you have offered the next 3 months on a monthly plan at the yearly rate. That’s not a discount! And you offered Nothing for the 6 months we didn’t use Hike, all because we missed an email. Like I said 0 empathy. Even without COVID Hike is a huge disappointment as a POS. I just counted 39 seperate issues reported to hike by my staff in the 3 month period before COVID Most are still not resolved.

The support chat in advance was super helpful and very professional. Also we appreciated the 24/7 support and immediate feedback when needed. Big thank you to Tassia for her additional communication via email.
The POS app for our event worked just great, there were some issues upfront when uploading 25.000 products and we needed to create unique names (as there was no other possibility), also on one register not all products were displayed during sale (even with refresh). On laptop and 2 others they were complete. But handling was super easy, sales reports fast and also the non integrated payment solution worked well. We had some issues with the scanners - so we bought new ones as only socketscanner was recommended, though it wasn't that easy to just connect them with the manual provided and during sale we sometimes had to re-pair them as they were not reading properly. But for the first time, it was a reliable POS app and I look forward to use it for next event again.

I am a new business and I have been using Hike now for about 2 months. I am very happy with this product it is easy to set up and easy to use. Hike is also easy to update or add new products.

Hike is by far the best POS software out there. It's extremely easy to use, works with any hardware you already may have, and their customer service is extremely helpful! I'm honestly upset I didn't find it sooner because with it's easy QuickBooks and Woocommerce integration it has made my job so much easier. I would recommend this for any business needed new register software. Bonus: Everything you set up during your free trial carried over when you buy a license so you don't have to go through set up all over again!