The cleaner Jacky is fantastic. She is always on time Jacky does an outstanding job and leaves the house looking immaculate I highly recomend Hender Care as providers for home care.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with Hendercare’s current care provider, well organised and caring lady. I look after my uncle’s interest, he is 95, I feel at times I could use more feedback from the Hendercare Office. T... Se mer
Hendercare provide gardening for my father. In a short period he has had 3 gardeners. The first 2 were great but unfortunately only came twice with a long period of time between when my dad had no gar... Se mer
Företaget har svarat
I am very pleased to have the household help from Deniz each fortnight through Hendercare. Since she began early in 2021, I have found her to be punctual, polite, cheerful, willing, helpful and th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At HenderCare, we provide support to older people and those with a disability. We provide services to people of all ages and are able to deliver services on either a short or long-term basis. As a Registered NDIS Provider and an Approved Home Care Package Provider, we create bespoke solutions to suit the needs of our customers. We have experienced teams across South Australia, Victoria, Western Australia, New South Wales, the Australian Capital Territory, Tasmania and Queensland ready to support you 24 hours a day, 7 days a week - we never close.
Kontaktuppgifter
LEVEL 3 81 FLINDERS ST, 5000, ADELAIDE, Australien
- 1300764433
- hello@hendercare.com.au
- hendercare.com.au
4,3
Utmärkt
91 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Feel that we need some communication as…
Feel that we need some communication as to how we are managing with your employees
17 mars 2021
Omdöme utan inbjudan
Svar från hendercare.com.au
Thank you for this feedback. At HenderCare, we take all feedback on board and will be recording and reviewing this in line with our continuous improvement process. If you have more detail that you would like to provide us regarding your rating, please email quality@hendercare.com.au so a member of our team can look into this for you. Thank you.
Poor communication
The carers are lovely, and provide a good range of services. The coordinators do not communicate. This has been a continuing problem with no resolution. Due to very poor communication I can not recommend Hendercare.
18 januari 2021
Omdöme utan inbjudan
Svar från hendercare.com.au
Hi James, we are glad to hear that you have been happy with our carers and range of services but are disappointed to hear that you have had trouble with our Coordination team. Are you able to please email quality@hendercare.com.au with some further details about your experience so we can look into this for you? We want to make sure all aspects of your service with us meet your expectations. Thank you.
Happy with Hendercare
I am very Happy with Hendercare although I have only been with you for a short time you have been so helpful and have meet all my needs todate
19 december 2020
Omdöme utan inbjudan
Svar från hendercare.com.au
Thank you for this lovely review Barbara. We are very happy to hear that we are meeting your needs.
The flexibility and access to…
The flexibility and access to Hendercare, for us, have been excellent over the years of our association. We have never had any major issues that couldn't be resolved speedily and correctly. It is not possible to compare them to other providers as we have never used anyone else, why change over when their methodology and customer care is so good.
19 december 2020
Omdöme utan inbjudan
Needing personal care can be difficult
Needing personal care can be difficult, and embarrassing in my instance. Hendercare fully understand this, and provide a highly dedicated, trained professional employee for this role. Also lawn and garden care is provided by fully endoursed Hourtacoul employee. I highly recommend Hendercare for services required .
18 december 2020
Omdöme utan inbjudan
Svar från hendercare.com.au
Thank you so much for this feedback. We are happy to hear that our team members are being respectful and dedicated in the service that they are providing. :)
A huge thank you to Monique
A huge thank you to Monique who arranges our disabled daughter’s carers. Very pretty professional and particularly helpful. You are so lucky to have people like Monique who genuinely care for their clients. Think you so much!
18 december 2020
Omdöme utan inbjudan
Svar från hendercare.com.au
Thank you for this review. We are really glad to hear that our team member is providing a quality and helpful service. Please let us know if there is anything we can ever do to improve our services further. :)
Very happy with current care provider…
Very happy with Hendercare’s current care provider, well organised and caring lady. I look after my uncle’s interest, he is 95, I feel at times I could use more feedback from the Hendercare Office. There have been occasions in past where care staff have been changed without notification. I receive monthly spreadsheet showing monthly charges, which is good as I live in WA and my uncle is in NSW. It is therefore very important to me to be kept up to date with everything to do with my uncle’s care.
18 december 2020
Omdöme utan inbjudan
Workers are good but have had some…
Workers are good but have had some difficulty with timing, and workers
haven't always shown up when expected
14 december 2020
Omdöme utan inbjudan
Svar från hendercare.com.au
Thank you for this review. We apologise if on occasion our field workers have not shown up when expected. So we can look into this further for you, are you able to please email quality@hendercare.com.au with more details about your experience? We are always aiming to improve and your feedback will help us do this :)
Hender Care is a fantastic business
Hender Care is a fantastic business, they have been helping my grandmother over the last year. The registered nurses are professional, and great at what they do. I just wanted to say THANK YOU! Really tough times right now, but you have been such a great support.
15 september 2020
Omdöme utan inbjudan
Svar från hendercare.com.au
Thank you so much for this wonderful feedback Jenna-Maria. We are delighted that we have been able to assist your grandmother during this very challenging 2020. Please reach out if we can do anything further to support her.
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