Helvetus® Omdömen 819

I bought a bracelet from Helvetus, and now I'm trying to return it because it doesn't fit my watch properly. We're still within the 14-day return period, but they simply reply that the products are personalized and cannot be returned. Even though it's not a personalized product, it's a bracelet they have in stock and is part of their product catalog. They refuse to take responsibility and find some reason not to approve the return.

Ich habe für meine Rilex Sea Dweller ein orangenes Band mit Verschluss bestellt. Kaufpreis 98 Euro. Das Band wird direkt von Ali Express geliefert, das konnte man bei der Sendungsverfolgung feststellen. Identische Bänder gibt es dort für weniger als die Hälfte zu kaufen. Helvetus hat nirgends ein brauchbares Impressum mit Informationen hinterlegt.

Die Qualität des Bandes ist in Ordnung, aber von einem Schweizer Unternehmen ist hier nicht zu sprechen.

Es handelt sich um besseres Drop Shipping.

I used worked for him sadly and he is a scammer he told me scam people and take peoples money is ok he will not return your money back and he import all that stripes from china the cheapest source don't buy from him scam!
Trust me he didn't even pay my full salary just to imagine!

Scam! Paid 100$ for a strap and got one from aliexpress there it costs 10$. Sent it back, they confirmed they received it and issued a refund but I never got my money back, it’s been over 3 months now. The bank recommended I’d block my card and now they’re trying to help me get my money back.

Ich habe ein online vermeintlich standardisiertes Uhrenarmband bestellt. Eine Rückgabe wurde mir mit der Begründung verweigert, es handele sich bei den angebotenen Armbändern um „individuelle Anfertigungen“. Ein entsprechender klarer Hinweis im Bestellprozess ist nicht ersichtlich. Es wird behauptet, daß die Bestellungen auftragsbezogen sind und daher vom Wiederruf ausgeschlossen sind.
Aus meiner Sicht wird hier das Widerrufsrecht sehr kundenunfreundlich ausgelegt. Der Umgang mit meinem Retourenwunsch war wenig lösungsorientiert und aus meiner Sicht rechtswidrig. Ich werde rechtliche Schritte einleiten.

Ich kann daher keine Empfehlung aussprechen.

I wish I came on this before I placed the order, I received a strap from china for my Cartier Santos Dumont which was advertised with a metal strip but came without it. I have sent the strap back and now waiting for a refund which they supposably processed but I haven't got anything yet now seeing these reviews I won't be getting my refund.

Finger weg. Angeblich „Schweizer“ Premium-Armband, tatsächlich billiges Standard-Dropshipping-Produkt. Lange Lieferzeit, einfache Massenware und Verpackung mit „ecommerce“-Hinweis. Identische Armbänder findet man auf Großhandelsplattformen für einen Bruchteil des Preises.

Auf Reklamation wird zuerst vertröstet, dann plötzlich behauptet, es handle sich um „individuell angefertigte Ware“, um das Widerrufsrecht auszuschließen. Rückgabe wird unnötig erschwert und man muss mehrfach nachhaken.

Für mich wirkt das Ganze irreführend und unseriös. Würde dort definitiv nicht wieder bestellen.

The product is a very high quality strap that rivals the original that I have. The ferment was on point and the color vibrant. I am very happy with the product

Stay away!! This is a scam company!! They scammed me of 90€

Terrible experience.

I have been waiting almost a month for my order, and it still has not been delivered. That is not an acceptable delivery time by any standard. The company may try to blame the shipping process, but they remain fully responsible for the order until it is actually delivered.

What makes this even worse is the way they handle the situation. Instead of taking responsibility, they provide poor customer service, misleading information, and empty excuses. There has been no proper solution, no compensation, and no accountability.

I have completely lost confidence in this company and would strongly warn others against ordering from them.

Awful customer service. I ordered a strap it came the wrong size, they said they would send out a replacement once I had shipped the old one back. I did this back in January and have been waiting for the new one since. 4 months and they will only send an email saying they can’t give me tracking

I am still waiting for my refund having ordered ( and not received ) a watch strap on 5 December 2025. Buy from this company at your peril!

Don't be fooled. These are really cheap and drop shipped from CHINA. Home office, if you have any problems, is in Switzerland. They don't fit real Rolex and Custer service is terrible. I wouldn't put this product on my wrist even if it was free.

I ordered a strap knowing it was just a TEMU strap but I overpaid willingly.

However, they didnt include the hardware and refuse to accept a refund. Scammmmm.

Natürlich ist schon der eine Stern für diese Betrüger viel zu viel.
Auch ich bin reingefallen und habe die Bewertungen viel zu spät gelesen.
Lieferung total billig in einer Plastiktüte.
Das Armband ist ein Produkt, was nur einige Cent in der Herstellung kostet.
Habe sofort an Helvetus geschrieben , dass ich mein Geld zurück will und meine Bank kontaktiert.
Überlege einen Anwalt einzuschalten, obwohl es kaum lohnt.
Darauf spekulieren diese Betrüger ja.

The strap I ordered was the wrong size. It arrived direct from China and was cheaply made. I returned it for a refund and had to pay $30 shipping to send it to Switzerland. They told me it was refunded but it wasn’t. I had to get a chargeback through Amex which was successful. Helvetia then threatened me that they would win the dispute as they had evidence to win it. Given that they admitted not having refunded me when they said they had I figured this is their mo for disputes. I have all their emails if they dare to come after me. 1 star is being generous!

Betrüger! Billigst China Armbänder für vielleicht 5.- !!! Verlangen das 20fache dafür! Ware passt nicht! Finger weg!!!

DO NOT GET SCAMMED!
Helvetus is NOT a swiss quality brand but a TEMU SCAM! The straps come straight from China and will NEVER FIT the mentioned brands. Trust me I personally tried IWC, ROLEX, TUDOR, HUBLOT and Jaeger. None of them did actually fit the claimed models! Save your money and your nerves!
This is not a swiss company but a scam from China. Customer service is inexistent, you will receive prefabricated lies as answers to all your queries. They will mock you and straight up tell you lies about refunds etc but in reality they know you wont be able to do much about a few hundred Dollars or Euros lost.
DO NOT FALL FOR THIS TRAP!

I recommend Helvetus, the strap ordered for Omega is very nice, updates for tracking the delivery are made instantly, and Mia answered all my questions quickly and in detail.

I ordered a strap for my Cartier Santos XL. It wasnt going to arrive in time for my holiday (as I now know Heletus ship from China), so I also ordered an eBay cheapie just to use in the interim. I now have the Helvetus strap and the eBay cheapie and they are the same straps! Same branding, same construction, cant tell them apart. It appears that Helvetus are a middle-man for Ali Express and the like. I was going to return the Helvetus strap but, after reading horror stories since about them never refunding, I'll keep it and learn my lesson the hard way.