Helvetus® Omdömen 819

It is a scam! Low quality chinese straps.
To get the refund I had to claim it direclty to my bank, because Helvetus lied about the refund being processed and finalized successfully.

I don’t know why I keep forgetting to check Trustpilot before ordering anything online. I received a rubber strap today supposedly for a Tudor Black Bay Monochrome and when I installed it was very apparent this strap was not designed for this watch. The fit was terrible. I went to their website and read their refund policy. Basically says you can’t install it on the watch to get a refund. How is someone buying a watch strap supposed to know it doesn’t fit correctly without installing? Seemed shady so I came here to see what their rating is…and now I know I will probably be stuck with this ill fitting strap. If you read through the website they are very careful to give the illusion these items are designed and manufactured by them and the truth is it is manufactured in Shenzhen China. I paid $105 thinking I was buying a premium strap and the truth is I could have bought it for $10-20 on Alibaba or Temu.

Billige Chinaware im Dropshippingverfahren. Gleiche Armbänder bei Ali*** für 4 Euro.

Betrügerische Rückgaberichlinien!

Die Dame im Support mit Bild(Mia Schmidt) existiert in dieser Form nicht.

Hinter Helvetus steht die Stralium LLC aus Meggen, Flormattweg 7. Das Steuerparadies in der Schweiz. So steht es am Briefkasten. Grundsätzlich wird das Droppshipping aber aus den VAE geführt.

Es hat nichts mit exklusiver Ware aus der Schweiz zu tun.

I am from Canada and received the product in 2 weeks exactly as advertised and perfectly fit my Rolex

Scam, I ordered a zenith Chronomaster strap they shipped me an strap for Rolex Daytona from china via AliExpress....

No refund possible this page is crazy

My friend bought several straps for his Rolex watches & they are nicer than the original(OEM).I made a purchase for my Breitling watch & I couldn't be more happy

Ordered strap for my IWC. Didn’t fit. Sent photos. Simply wanted replacement. Refused. AVOID

Do not believe any good review on this company. They have got to be the most dishonest company I've ever dealt with - so much so that I'm writing my first review ever in my 49y of life! They are absolutely drop-shipping very cheap straps and claiming they are 'Swiss'. They play up their Swiss location and suggest they work with major players. The band I got for my Rolex was not even close to fitting so I started a return. Many many back and forth emails with Mia their AI Bot and every time it was somehow my fault, but they are helping me through it. They want you to ship it back to them at big cost, and will then try to find the slightest problem with it to claim you did something to hurt it and deny your refund. I finally did a stop charge on my credit card and 'Mia' flipped out on me. So many emails asking how dare I do this to them, that they are helping me, etc. Then they offer to pay for shipping it back and promise to refund me, but first I have to drop the stop charge. They claimed they could not legally refund me while a stop charge was underway. Chase of course says 'yeah right'. A month later, $99 appears back on my account and I'm finally rid of these scammers. Seriously .... avoid!!!! Meanwhile I got a perfect fitting, high quality strap a week later (for more money unfortunately) from Everest and couldn't be happy. Dr. Brian

AVOID AVOID AVOID

THEY ARE NOT QUALITY

They are cheap straps made in CHINA!!

The strap broke straight away, literally in less that 10 mins

Hätte ich das hier vorher gelesen....

Die waren nicht in der Lage, mir die richtigen Bänder zuzusenden.

Auch die Retoure war wieder Falsch...

Mia ist aber ganz Freundlich

I would have scored my experience with Helvetus 5 stars but I was sent the wrong strap.l ordered a blue suede strap for a Tudor black bay 58 but was sent a rubber strap instead. I know I could have returned it but I liked the blue rubber just the same, but it wasn’t what I ordered.

Betrugsware! Es wird billigste Chinamassenware zu absurden Preisen verkauft, da vorgegaukelt wird, es handele sich um Premiumprodukte. Zudem passt das von mir bestellte Band weder an meine alte Omega SMP (trotz vorheriger konkreter Nachfrage unter Referenzangabe und Bestätigung hierzu), noch an meine aktuelle Omega SMP. Obwohl der Umtausch auf der Webseite als unproblematisch dargestellt wird, werden Gewährleistungsrechte als auch der Widerruf pauschal abgelehnt unter einem Verweis einer vermeintlichen EU Verbraucherschutz Richtlinie. In der Sache wird hierbei auch rechtlich absolut falsch argumentiert, in dem darauf verwiesen wird, es handele sich um individuell angefertigte Bänder. Völliger Quatsch! Egal wie man dann schreibt (höflich oder später mit Anwalt droht), man erhält nur stoische Textbausteine des Kunden"service". Das ist eindeutig Verbrauchertäuschung im ganz großen Stil und Betrug!

Firstly the straps come from china and not Switzerland and are of poor quality and at the same time theyrenchatging premium prices. Be warned people and stay the hell away from these guys. You'll never get a refund!

Hier gibt es eine riesige Lücke zwischen der Story und der Realität. Man kauft am Ende ein Uhrenarmband, welches noch das Etikett vom Werk aus China trägt. Das sagt nichts über die Qualität - aber die ist halt auch nicht besser, als ein Armband für 30-50€ auf einem der Marktplätze. Schwieriger ist aber der Fakt, dass eine Rückgabe - weil es ja eine "individuelle Konfiguration" ist - trotz Auslobung auf der Seite nicht zulässig ist.

Fazit - man bezahlt deutlich zu viel und ohne hat keinen Anspruch auf Rückgabe

kann man machen, sollte man aus meiner Sicht aber lassen

Mir wurde ein Armband geschickt, was nicht der Beschreibung entsprach und dann die Rücknahme verweigert. Erst nach einem Anwaltsschreiben wurde die Rücknahme schließlich bestätigt, allerdings zu eigenen Versandkosten (was von D nach CH sehr teuer ist).
Dann aber wurde der bezahlte Kaufpreis nicht zurückerstattet - behauptet wurde allerdings das dies geschehen sei. Nach 4 Schreiben habe ich den Umsatz über meine Kreditkarte reklamiert. Und Helvetus versucht nun, mich dazu zu bringen, den Chargeback zu stoppen. Das Unternehmen handelt bewusst und betrügerisch und täuscht Kunden systematisch.

Billiger Mist aus China. Das angebliche Kautschukband passte nicht, mutete billig an und auch das mitgekaufte Werkzeug war Schrott. Der Anschein durch den Internetauftritt als Schweizer Uhrenbandhersteller ist Fake. Der Kram kommt aus China. Ich hatte mich schon gewundert, warum ein Produkt aus der Schweiz mehr als 2 Wochen braucht, um in Deutschland anzukommen.

Very happy with Helvetia. Have bought several straps for them liked everyone. One strap came in with a color I did not care for. And I had no problems swapping it for another color. Helvetus it is very easy to work with.

Do not trust Helvetus as a Swiss-quality company. For one, their products are the same as those you can find on Temu or Alibaba for much lower prices. It is essentially a glorified dropshipping business. Additionally, they sent me the wrong product, then asked me to return it, only to later claim it was never received and refuse to send a replacement strap. I would avoid them at all costs.

I ordered watch straps from Helvetus as a Christmas gift, but the experience was very disappointing.

The items arrived nearly 3 weeks late and were shipped directly from China in plastic zipper bags with Chinese labels—very different from what was implied on their website. The same products are available on Temu for under $10, making the pricing feel misleading.

I returned the items at my own expense (about $20 to Switzerland). Helvetus claimed they issued a refund, but it never arrived. They then blamed ShopPay, but couldn’t provide a refund reference number when requested.

After I filed a credit card dispute, Helvetus claimed there was an “internal error” and that the refund could only be released if I closed the dispute—something my credit card company confirmed was false. They also claimed I would lose the dispute based on information they had, which was false.

My dispute was initially denied for “items not returned in original condition.” The items were rubber straps and were returned as received, and Helvetus had previously claimed that they were issuing a refund four times.

I have since reopened the dispute and submitted all documentation.

Overall, this company falsely advertised their products, failed do deliver products on time, and failed to adhere to their refund policies and still has my money.

Great! The Cartier roadster specific band is perfect. Very happy. Shipping took a while to be sent and then arrive but if one takes this into account, great experience and product.