Both Paul jetton and Dr Shakeel Ahmed were attentive and made Seth feel very at ease. The consultations were pleasant and thorough. We felt listened to. We thank them very much for their contributions... Se mer
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Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working... Se mer
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I can’t recommend Held Health highly enough for help with my sons recent ASD diagnoses. Every interaction I’ve had with them has been brilliant. From the initial email through to the feedback ap... Se mer
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I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be... Se mer
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Företagsinformation
Skrivet av företaget
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Kontaktuppgifter
www.held.health, EX2 4AN, Exeter, Storbritannien
- 01392796491
- info@held.health
- held.health
4,5
Utmärkt
148 omdömen
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Really informed and skilled assessment
Really informed and skilled assessment. Also very swift
23 maj 2026
Svar från Held Health
Thank you for your review, Marcella.
It's wonderful to hear that you found the assessment both thorough and professionally delivered. Our clinicians work hard to ensure every assessment is evidence-based, comprehensive, and tailored to the individual, so it's particularly rewarding to receive feedback recognising their expertise.
We're also pleased that the process moved swiftly for you. We understand how important timely access to assessments can be for families seeking answers and support, and we're glad we were able to provide a positive experience.
Thank you for choosing Held Health.
Amber
Customer Experience Manager
Held Health
ADHD and ASD diagnosis…
We recently had an ASD and ADHD diagnosis for both of our sons, and I cannot recommend this company highly enough. They were incredibly friendly, welcoming, genuinely helpful and compassionate.
Navigating this process can feel overwhelming, but they were exceptionally patient with our sons and us and took the time to truly listen to our concerns. Their expertise and insight gave us so much reassurance.
What we appreciated most was that the appointments never felt rushed and we felt at ease. They gave us all the time we needed to talk, ask questions and process everything.
Thank you so much.
23 maj 2026
Svar från Held Health
Thank you for taking the time to share such a thoughtful review, Charley.
Reading feedback like yours reminds us why we do what we do. Receiving an ASD and ADHD diagnosis for not one, but both of your sons is a significant journey, and we're honoured that you chose Held Health to support your family through that process.
What stands out most from your review is your mention of feeling listened to. We know that many parents come to us after months or even years of questions, concerns, and advocating for their children. Taking the time to understand each family's unique experiences is a vital part of what we do, and we're delighted that you felt heard, supported, and reassured throughout.
It's also wonderful to know that your sons felt comfortable during their appointments. Creating an environment where young people can engage at their own pace, without feeling pressured or rushed, is something our clinicians are deeply committed to.
Thank you for your trust, your kind words, and your recommendation. We wish you and your family all the very best as you move forward with the next stage of your journey.
Amber
Customer Experience Manager
Held Health
I had 2 children seem by Held Health…
I had 2 children seem by Held Health and have a varied response between the two children. I feel the service has too much pressure to meet deadlines, and is not giving a 'private' experience for NHS patients, it is giving a rushed through, not so thorough service.
30 maj 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Alex.
We're sorry to hear that your experience differed between your two children's assessments and that you were left feeling the service did not meet your expectations in all areas.
At Held Health, we strive to provide every child and family with a thorough, individualised assessment experience, regardless of whether they access our services privately or through the NHS Right to Choose pathway. We recognise that receiving feedback suggesting the process felt rushed is concerning, and it's certainly not the experience we aim to deliver.
We understand the importance of families feeling that they have been given the time, attention, and opportunity to fully share their concerns, and we're disappointed to hear that this was not consistently your experience.
We would very much like the opportunity to better understand the circumstances surrounding your feedback. A member of our team will be reaching out to you directly to discuss your experience in more detail, as this will help us identify any areas where we can improve and ensure that any concerns are fully explored.
Thank you again for your honest feedback. We value all patient experiences, both positive and critical, as they help us continue to develop and improve our service.
Amber
Customer Experience Manager
Held Health
Loved the turnover time for clinical…
Loved the turnover time for clinical observation and diagnosis. All my questions and area of concerns were addressed and I would highly recommend the service.
23 mars 2026
Svar från Held Health
Thank you for your review, Saraiya.
One of the things families often tell us is how difficult the period of uncertainty can be while waiting for answers, so it's wonderful to hear that you were pleased with the turnaround time from assessment to diagnosis.
We're also delighted that you felt your questions and concerns were fully addressed throughout the process. Every family's circumstances are unique, and it's important to us that people leave their appointments with clarity, understanding, and confidence in the next steps.
Thank you for your recommendation and for trusting Held Health with your care.
Amber
Customer Experience Manager
Held Health
Slow replies via email but great in person
Response time at the beginning with emails was very slow and bit frustrating, im guessing due to the amount of people on the waiting list. But the video appointments and the in person appointments were great. Everyone was very understanding, patient and easy to talk too. It made a big difference to putting us at ease around the whole situation.
5 januari 2026
Svar från Held Health
Thank you for sharing your experience, Amy.
It's particularly encouraging to hear that the appointments themselves helped put you at ease. We understand that undergoing an assessment can feel daunting for both parents and children, so creating an environment where families feel comfortable, understood, and able to speak openly is something our clinicians place great importance on.
We also appreciate your honest comments regarding communication at the beginning of the process. You're right that increased demand has at times impacted response times, and we recognise how frustrating that can be when you're waiting for information. In response, we have expanded our support team, reopened our phone lines, and are continuing to review our communication processes to ensure families receive more timely updates and responses.
Thank you for recognising the efforts of our clinical team, and we're delighted that their patience and understanding helped make the journey a more positive one for your family.
Amber
Customer Experience Manager
Held Health
Very easy process was kept up to date…
Very easy process was kept up to date with all appointments. Very short wait time. All staff amazing. Staff couldn’t be more helpful
24 februari 2026
Svar från Held Health
Thank you for your lovely review, Jess.
It's fantastic to hear that the process felt straightforward from beginning to end and that you felt well informed throughout. We know how important regular updates can be when families are navigating assessments, so we're pleased that you felt kept up to date every step of the way.
We're also delighted that the short waiting time made a positive difference to your experience. Accessing support quickly can be incredibly important, and we're proud to be able to help families move forward without unnecessary delays.
Most of all, thank you for your kind words about our team. Their dedication to supporting families is at the heart of everything we do, and they'll be thrilled to know their efforts made such a positive impact.
Amber
Customer Experience Manager
Held Health
ADHD assessment achieved - communication not great
The initial online QB Check was incredibly frustrating for us; I can only imagine how frustrating it was for our son. We followed all the instructions on how to carry it out but it kept going through the process for several minutes before saying that the check was unsuccessful. There was no explanation as to why, nor guidance about how to check whether it was to do with the computer or the software. There were no guidelines on the spec required for the PC, but after several months of getting no reply or satisfactory answers from Held Health, in the end we borrowed another computer and tried it on there - and it finally worked!
After the expected several months wait, the assessment appointments for ADHD and Autism were all conducted professionally, and the report has been helpful. However, in the run up to these we had questions which we emailed to the info / rtc email addresses. On several occasions we either got no reply, or extremely late replies.
We would also expect the organisation to have more resources prepared to help young people who are extremely socially anxious or demand avoidant. These did not seem to be available, and we had to prompt them for eg. photographs of rooms, clinicians, buildings etc.
We have still not got to the end of the process, but we hope the outcomes help us to get some progress towards supporting our son - but it has been very challenging.
13 mars 2026
Svar från Held Health
Thank you for taking the time to share such detailed feedback, Simon.
We're pleased to hear that the assessment appointments themselves were conducted professionally and that the report has been helpful. However, it's clear that the journey leading up to those appointments was far more difficult than it should have been, and for that we sincerely apologise.
We are particularly sorry to hear about the difficulties you experienced with the QB Check. We understand how frustrating it must have been for both you and your son to repeatedly encounter issues without clear explanations or timely support, especially when this contributed to delays in progressing through the assessment pathway.
We also recognise your concerns regarding communication. The delays in responding to emails and providing updates fell short of the standard we aim to deliver. As demand for our services has grown significantly, we have been investing heavily in improving the patient experience. This includes recruiting additional support staff, reopening dedicated phone lines, and undertaking a full review of our communication strategy and processes to ensure families receive more timely responses and clearer updates throughout their journey with us.
Your comments regarding resources for young people who experience significant social anxiety or demand avoidance are also incredibly valuable. We appreciate this feedback and will be sharing it with our clinical and operational teams as we continue to develop the support and preparation materials available to families before appointments.
We would welcome the opportunity to better understand your experience and see whether there is anything further we can do to support you and your son. A member of our team will be reaching out directly to you to discuss your feedback and any outstanding concerns.
Thank you again for your honesty and for placing your trust in Held Health. Feedback such as yours plays an important role in helping us improve our service for the families we support.
Amber
Customer Experience Manager
Held Health
Very polite and understanding listening…
Very polite and understanding listening to the problems and diagnosis to the problems
23 maj 2026
Svar från Held Health
Thank you for taking the time to leave a review, Karen.
We appreciate your kind comments about the team. Being able to listen carefully, understand each individual's experiences, and provide clear answers is a fundamental part of the assessment process, so it’s encouraging to know you felt heard and supported.
We recognise that seeking a diagnosis can often come with many questions and uncertainties, and our aim is always to approach every family with empathy, patience, and professionalism.
Thank you for placing your trust in Held Health and for sharing your experience.
Amber
Customer Experience Manager
Held Health
You made me feel relaxed and able to be…
You made me feel relaxed and able to be honest with you. I like how you spoke to me and explained everything to me instead of directing it to my parents.
15 april 2026
Svar från Held Health
Thank you for sharing your experience, Grace.
It means a lot to hear that you felt comfortable enough to relax and speak openly during your appointments. We know how important it is for young people to feel genuinely involved in conversations about their own experiences, so we’re especially pleased that you felt listened to directly and that everything was explained in a way that worked for you.
Our team always aims to create an environment where children and young people feel respected, understood, and confident to share honestly, so your feedback is incredibly meaningful to us.
Thank you again for your kind words and for trusting Held Health.
Amber
Customer Experience Manager
Held Health
They are just so lovely
They are just so lovely and made the whole experience much easier then I expected.
10 mars 2026
Svar från Held Health
Thank you for your lovely feedback, Jana.
We’re so happy to hear that our team helped make the whole experience feel easier and more comfortable than you expected. We understand that starting this journey can sometimes feel overwhelming, so it’s wonderful to know you felt supported and cared for throughout the process.
Your kind words about the team truly mean a lot, and we’ll be sure to share your feedback with everyone involved.
Thank you for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Across all the meetings we’ve had
Across all the meetings we’ve had, we have felt listened to and the guidance has been practical and reassuring.
The waiting time was far better than expected. Would recommend!
15 april 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Lucinda.
We’re delighted to hear that throughout all of your meetings with Held Health, you felt listened to, supported, and reassured. Providing practical guidance and ensuring families feel heard throughout the assessment process is something we care deeply about, so it’s wonderful to know this was reflected in your experience.
We’re also pleased that the waiting time was better than you expected, as we understand how important timely access to support can be for families.
Thank you again for your recommendation and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Staff were helpful and pleasant but I…
Staff were helpful and pleasant but I am frustrated that I have emailed twice about both reports and have had no response back
27 mars 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Amanda.
We’re pleased to hear that you found our staff helpful and pleasant throughout your experience with Held Health. However, we’re very sorry to hear about the frustration caused by not receiving responses to your emails regarding the reports. A member of the team will be reaching out to you shortly.
We completely understand how important timely communication is, particularly when families are waiting for important documentation and updates. While we have experienced a significant increase in demand for our services, we recognise that this should not leave patients feeling unheard or unsupported.
To help improve this, we have recently added additional staff to our support teams and are actively reviewing our communication processes to improve response times and ensure patients receive more consistent updates moving forward.
Thank you again for your honest feedback, as it plays an important role in helping us continue to improve our service.
Amber
Customer Experience Manager
Held Health
Once on the pathway to be assessed the…
Once on the pathway to be assessed the process was brilliant with structured time frames and clear explanations of accessing the online video link appointments and face to face appointment well organised and structured
The only feedback would be is to notify earlier when you have received all the required docummentation prior to assessments
I will also like to say Beth was brilliant with my Daughter and found her assessments professional and thorough and how she noted things that related to ASD that I didn't even realise
The follow up,support, networks and signposting information has been great and receiving the report timely, highly recommend using Held health
Well organised process, thank you
23 april 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Victoria.
We’re so pleased to hear that once you were on the assessment pathway, you found the process well organised, structured, and easy to follow. Providing clear guidance and supportive communication throughout appointments is incredibly important to us, so it’s wonderful to know that accessing both the online and face-to-face appointments felt straightforward and well managed.
We also really appreciate your constructive feedback regarding confirmation of documentation being received. We understand how reassuring earlier updates can be ahead of assessments, and this is something we are actively reviewing as part of our ongoing efforts to improve communication and the overall patient experience.
Thank you again for your kind words and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Brilliant Service Brilliant staff
We were recommended Held Health by our GP. We were so happy with the whole service we received from start to finish. We would and have recommended them to others.
1 april 2026
Svar från Held Health
Thank you for taking the time to share your lovely feedback, Debby.
We’re delighted to hear that you were happy with the service you received from start to finish and that our team made such a positive impression. It means a great deal to us to know that you would recommend Held Health to others, especially after being referred to us by your GP.
Your kind words about both our staff and the overall experience are truly appreciated, and we will be sure to share your feedback with the team.
Thank you again for choosing Held Health and for your recommendation.
Amber
Customer Experience Manager
Held Health
Although we got what we needed in the…
Although we got what we needed in the end we had to complain before the report was released. Communication is difficult but can’t fault the service once you’re in front of someone!
16 mars 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Allana.
We’re pleased to hear that you ultimately received the support and outcome you needed, and that your experience with our clinicians and team during appointments was a positive one. Providing compassionate, high-quality care is extremely important to us, so it’s wonderful to know that aspect of your experience met your expectations.
We are, however, very sorry to hear about the delays and communication difficulties you experienced regarding your report. We completely understand how frustrating this must have been, particularly when you were waiting for important documentation. Your feedback has been shared with the relevant teams, and we are continuing to review and improve our communication processes and turnaround times to provide a more consistent experience for all patients and families.
Thank you again for your honest feedback and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
If you are wondering what provider to choose I would 100 percent recommend held health
The whole process I have been through for my child's ASD/ADHD assessment has been fantastic.my child is nearly 17 we have never had any support in place for his struggles until I came to help health .I finally feel heard and supported .
26 maj 2026
Svar från Held Health
Thank you for taking the time to share such heartfelt feedback, Preston.
We’re truly delighted to hear that your experience with Held Health has been such a positive one and that you finally feel heard and supported throughout your child’s ASD and ADHD assessment journey. We understand how difficult and emotional it can be for families who have struggled for many years without the right support in place, so it means a great deal to know we were able to help make a difference for both you and your child.
It’s also wonderful to hear that you would recommend Held Health to others who may be unsure about which provider to choose. Providing compassionate, understanding, and supportive care to families is at the heart of what we do.
Thank you again for your kind words and for trusting Held Health with your child’s care.
Amber
Customer Experience Manager
Held Health
Friendly staff that spoke to my child…
Friendly staff that spoke to my child in a way for him to understand. Quick responses/call backs.
27 maj 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Logan.
We’re so pleased to hear that you had a positive experience with Held Health and that our team were able to communicate with your child in a way that felt clear, supportive, and easy for him to understand. Creating a comfortable and child-friendly environment is something we place great importance on.
It’s also wonderful to hear that you found our responses and call backs quick and helpful throughout the process.
Thank you again for choosing Held Health and for your kind recommendation.
Amber
Customer Experience Manager
Held Health
Svar från Held Health
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Held Health. Providing compassionate care and support is at the heart of what we do, so it means a great deal to know that you felt genuinely cared for by our team.
Your kind words about our staff are truly appreciated, and we will be sure to share your feedback with the team.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Excellent company
Amazing from start to
Finish only downfall is communication but give allowances for how busy they are. Once appointments sent its pretty much plain sailing with no hiccups. Both assessors fantastic, polite and good at putting child and parent at ease.
19 februari 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Caron.
We’re delighted to hear that you had such a positive experience with Held Health from start to finish and that both assessors helped put both you and your child at ease throughout the process. Creating a calm, supportive, and professional environment for families is incredibly important to us, so your kind comments mean a great deal.
We also really appreciate your honest feedback regarding communication. As demand for our services continues to grow, we recognise there are times where response times can be slower than we would like, and improving communication remains a key focus for us moving forward. We are actively reviewing and strengthening our processes to provide more timely updates and support for families throughout their journey with us.
Thank you again for your understanding, kind words, and recommendation.
Amber
Customer Experience Manager
Held Health
Great experience from start to finish
Great experience from start to finish
The team couldn’t do enough for us
3 mars 2026
Svar från Held Health
Thank you Abraham for taking the time to share your feedback.
We’re so pleased to hear that you had a great experience from start to finish. Providing supportive, compassionate care is incredibly important to us, so it’s wonderful to know that the team made you feel well looked after throughout your journey with Held Health.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to recommend our service.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
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