Both Paul jetton and Dr Shakeel Ahmed were attentive and made Seth feel very at ease. The consultations were pleasant and thorough. We felt listened to. We thank them very much for their contributions... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working... Se mer
Företaget har svarat
I can’t recommend Held Health highly enough for help with my sons recent ASD diagnoses. Every interaction I’ve had with them has been brilliant. From the initial email through to the feedback ap... Se mer
Företaget har svarat
I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Kontaktuppgifter
www.held.health, EX2 4AN, Exeter, Storbritannien
- 01392796491
- info@held.health
- held.health
4,4
Utmärkt
149 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience from start to finish
Great experience from start to finish
The team couldn’t do enough for us
3 mars 2026
Svar från Held Health
Thank you Abraham for taking the time to share your feedback.
We’re so pleased to hear that you had a great experience from start to finish. Providing supportive, compassionate care is incredibly important to us, so it’s wonderful to know that the team made you feel well looked after throughout your journey with Held Health.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to recommend our service.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Our experience at Held Health has been…
Our experience at Held Health has been fantastic, quick referral, kind and compassionate professionals and thorough assessments. The only thing I think they could improve on is communication eg when you email in, an acknowledgement that your email has been received and will be dealt with. Other than that they are great and engaged my son so well to seek out his diagnosis and what support he may need. Including him as part of the assessment and decisions has been key and done in a child inclusive manner ☺️
8 april 2026
Svar från Held Health
Thank you for taking the time to share such thoughtful feedback, Lindsey.
We’re delighted to hear that your experience with Held Health has been such a positive one and that you felt supported by our kind and compassionate team throughout the process. It’s especially wonderful to hear that your son felt engaged and included during the assessments, as ensuring children feel heard, respected, and involved in decisions about their care is something we care deeply about.
We also really appreciate your constructive feedback regarding communication. We completely understand how reassuring it can be to receive acknowledgement that emails have been received and are being reviewed. As our service continues to grow, improving communication and response processes is a key focus for us, and feedback like yours is incredibly valuable in helping us make those improvements.
Thank you again for your recommendation and for choosing Held Health to support your family.
Amber
Customer Experience Manager
Held Health
All the staff were really helpful and…
All the staff were really helpful and patient. They explained everything and made sure we understood the process and all our questions were answered, without feeling like you were being rushed. I would highly recommend you all
26 maj 2026
Svar från Held Health
Thank you for taking the time to share your lovely feedback, Rachael.
We’re delighted to hear that our team made you feel supported throughout the process and took the time to ensure everything was clearly explained and all of your questions were answered. We understand how important it is for patients and families to feel comfortable, informed, and never rushed during appointments, so it’s wonderful to know this was reflected in your experience.
Your kind recommendation means a great deal to us, and we truly appreciate you choosing Held Health.
Amber
Customer Experience Manager
Held Health
Would recommend
Waiting time was only thing I’d say but other wise I’d recommend them very friendly and felt welcomed and took time to explain things
16 maj 2026
Svar från Held Health
We’re so pleased to hear that you found the team friendly, welcoming, and supportive throughout your experience with Held Health. Taking the time to explain everything clearly and ensuring patients feel comfortable and informed is something we care deeply about, so it’s wonderful to know this made a positive difference for you.
We also appreciate your comments regarding waiting times. As demand for our services continues to grow, we know how important timely access to care is, and we are continually reviewing and expanding our capacity to help reduce waiting times wherever possible.
Thank you again for your recommendation and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Good communication
Good communication, very knowledgeable, clear explanations. Lots of opportunities to ask questions for both us and our child.
24 maj 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Sara.
We’re so pleased to hear that you found the communication clear and supportive throughout your experience with Held Health. Providing clear explanations and creating an environment where both parents and children feel comfortable asking questions is something we place great importance on, so it’s wonderful to know this came across during your appointment.
We’re delighted that you felt well informed and supported throughout the process, and we truly appreciate you taking the time to share your experience.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
ADHD assessment, RTC
Dr Shakeel Ahmed created a very calming mood and environment for our son’s assessment. He explained everything to him in a manner he understood.
Was very informative, and assuring throughout the appointment.
22 maj 2026
Svar från Held Health
Thank you for taking the time to share your feedback, Holly.
We’re delighted to hear that Dr Shakeel Ahmed created such a calm and reassuring environment for your son’s assessment. We understand how important it is for patients and families to feel comfortable and supported throughout the process, and it’s wonderful to know that everything was explained in a way your son could easily understand.
We will be sure to pass your kind comments on to Dr Ahmed, who will be very pleased to hear that his informative and compassionate approach made such a positive difference to your experience.
Thank you again for choosing Held Health and for sharing your experience with us.
Amber
Customer Experience Manager
Held Health
Good but needs to sort out replying to emails and telephone messages.
After spending 2 1/2 years on the NHS waiitng list and then being told it was likely going to be another 2 year wait, it was a relief to be seen by Held Health relatively quickly. Once we had our appointment it all went smoothly and efficiently. However, it is impossible to contact Held Health if you have a query, they do not reply to phone messages or emails, so that is very frustrating and leads to unnecessary worry and anxiety. If it hadnt been for that, I may have given them five stars.
19 januari 2026
Omdöme utan inbjudan
Svar från Held Health
Thank you for taking the time to share your experience, Louise.
We’re really pleased we were able to support you after such a long and frustrating wait with the NHS, and that once your appointment took place, the process felt smooth and efficient. We understand how important it is to finally feel listened to and supported after such a long period of uncertainty.
We also sincerely apologise for the frustration caused when trying to contact us afterwards. As a growing service, we have experienced periods of exceptionally high demand, and we recognise that our communication and response times have not always met the standard our patients deserve. We completely understand how this can lead to unnecessary worry and anxiety, particularly when patients are navigating healthcare decisions and need reassurance or timely answers.
Improving communication is a major focus for us moving forward. We are actively expanding our customer support team, reviewing our response processes, and introducing improvements to ensure patients can reach us more easily and receive quicker, more consistent updates and support.
We genuinely appreciate your honest feedback, as it helps us identify where we need to do better and continue improving the experience for all of our patients.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
The assessor really helped with my son…
The assessor really gelled with my son and he was able to be himself. She was knowledgeable and I came away thinking I'm so glad she was assigned to us. Medication waitlist seems shorter from the sounds of things than other providers too. Overall we've had a positive experience with Held Health.
21 maj 2026
Svar från Held Health
Thank you so much for your kind review, Lisa. We’re delighted to hear that your son felt comfortable enough to truly be himself during the assessment, and that you felt so well supported by your assessor.
Building trust and creating a relaxed, understanding environment is incredibly important to us, so it’s wonderful to know this made such a positive difference to your family’s experience.
We’re also pleased to hear that the next steps in the medication pathway have felt reassuring for you. Thank you again for taking the time to share your experience and for choosing Held Health.
Kind regards
Amber
Customer Experience Manager
Supportive and friendly
My daughter is selective mute, this didn’t hinder the assessment. She was shown patience and respect throughout the whole process.
13 maj 2026
Svar från Held Health
Thank you for your lovely review, Jessica. We’re so pleased to hear that your daughter felt supported, respected, and comfortable throughout her assessment.
We understand that every child communicates differently, and it’s incredibly important to us that each person is met with patience, understanding, and care. We’re glad this helped make the process a positive experience for both of you.
Thank you again for your kind words and for trusting Held Health to support your family.
Kind regards
Amber
Customer Experience Manager
Held Health
Lovely company.
Appointments much quicker than others, very professional and easy to talk too. Put you at ease when talking to them, looking forward to continuing to work with them.
16 maj 2026
Svar från Held Health
Thank you Jenny so much for your lovely review. We’re delighted to hear that you found the appointment process quick, professional, and easy to navigate.
Making people feel comfortable, listened to, and at ease is incredibly important to us, so it’s wonderful to know that reflected in your experience with our team.
We truly appreciate your kind words and look forward to continuing to support you throughout your journey with Held Health.
Kind regards
Amber
Customer Experience Manager
Held Health
Great Service
All the clinicians and dr's we interacted with were amazing. Explained everything to my daughter and could not have asked for better people to have done her assessments
19 maj 2026
Svar från Held Health
Thank you so much for your kind words, Sue Ann. We know how overwhelming and emotional this process can feel, so we’re incredibly pleased to hear that our team helped make a difficult time easier for you.
Your feedback means a lot to us, and we’re grateful you trusted Held Health to support you along the way.
Kind regards
Amber
Customer Engagement Manager
Amazing people who helped made a…
Amazing people who helped made a difficult time so much easier.
9 maj 2026
Svar från Held Health
Thank you so much for your kind words, Linzi. We know how overwhelming and emotional this process can feel, so we’re incredibly pleased to hear that our team helped make a difficult time easier for you.
Your feedback means a lot to us, and we’re grateful you trusted Held Health to support you along the way.
Kind regards
Amber
Customer Experience Manager
Held Health
We have had a very positive experience…
We have had a very positive experience with Held Health so far. They took the time to clearly explain my daughter’s diagnosis to me and really helped me understand what has been happening and what the next steps are. We are now waiting for the medication process to begin.
The process through the Right to Choose pathway did take longer than originally quoted and, in total, we have waited just over a year. However, I appreciate that demand for these services has increased significantly, which has understandably affected waiting times. Despite this, it has still been much quicker than the alternative local pathway would have been for us.
Throughout the process, we have felt listened to and supported, and I am grateful for the help and reassurance we have received so far.
17 maj 2026
Svar från Held Health
Thank you so much for your thoughtful review, Erica. We’re really pleased to hear that you and your daughter have felt listened to, supported, and reassured throughout the process.
We understand how important it is for families to have clear explanations and guidance following a diagnosis, so it means a great deal to know our team helped you better understand the next steps ahead.
We also truly appreciate your patience regarding the waiting times through the Right to Choose pathway. Demand for ADHD and autism assessment services has increased significantly across the UK, and while we know the wait can feel difficult, we’re glad we could still provide a faster route to support for your family.
Thank you again for your kind words and trust in Held Health. We wish your daughter all the very best as she begins the next stage of her treatment journey.
KInd regards
Amber
Customer Experience Manager
Held Health
Svar från Held Health
Hi Kim,
Thank you so much for your kind words and recommendation. We’re delighted to hear you had an excellent experience with Held Health. Providing supportive, high-quality care is always our goal, and your feedback means a lot to the team.
We truly appreciate your support and look forward to being here whenever you need us.
Amber
Customer Experience Manager
– The Held Health
Kind and compassionate when doing video…
Kind and compassionate when doing video call, easy to talk to and very understanding and informative.
13 maj 2026
Omdöme utan inbjudan
Svar från Held Health
Hi Geraldine,
Thank you for your kind feedback. We’re so pleased to hear that you found the video consultation compassionate, supportive, and easy to talk through.
Our team works hard to ensure every patient feels listened to, understood, and fully informed throughout their journey, so it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback with Held Health and wish you all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
Fantastic felt at ease
Was great my son doesn’t normally talk much in meetings he really strugglings but he managed the whole meeting
14 maj 2026
Svar från Held Health
Hi Melanie
Thank you so much for your lovely feedback. We’re delighted to hear that your son felt comfortable enough to engage throughout the meeting, especially knowing how challenging these situations can sometimes feel for children.
Creating a supportive and understanding environment is incredibly important to us, so it’s wonderful to know he felt able to participate so well. We’ll be sure to share your kind comments with the team involved in his care.
Thank you again for taking the time to share your experience with Held Health — we wish you and your son all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
Right to choose is often a quicker…
Right to choose is often a quicker route to getting the support you seek, but it's not guaranteed that the experience will be any less chaotic than the NHS. The wait time with Held was lengthy, the communication atrocious, they lost our first set of paperwork, and the engagement with my eight year old ranged from dismissive to patronising...we got the diagnosis we needed but it wasn't a pleasant experience.
6 maj 2026
Svar från Held Health
Hi Liz,
Thank you for taking the time to share your experience. We’re very sorry to hear that the process felt lengthy and frustrating, particularly at what we understand can already be a stressful time for families seeking support for their child.
We sincerely apologise for the issues you encountered with communication and paperwork, as well as for interactions that left you and your child feeling dismissed rather than supported. This is not the standard of care or experience we aim to provide.
While we’re pleased we were ultimately able to help secure the diagnosis you needed, we recognise that this does not outweigh the difficulties you experienced along the way. Your feedback is extremely important to us, and we would welcome the opportunity to better understand your experience in more detail so we can investigate this fully and continue improving our service.
A member of our team will be reaching out to you directly to gather some additional information and discuss your experience further.
Thank you again for your honesty, and we truly wish you and your family all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
We had an amazing experience with held…
We had an amazing experience with held health.
They were very understanding and were really good with my daughter.
I would definitely recommend and use again in the future if needs be
10 maj 2026
Svar från Held Health
Thank you so much for your lovely review, Tammi.
We’re so pleased to hear that you and your daughter had such a positive experience with Held Health. Our team always strives to provide supportive, understanding care and it means a great deal to know this came across during your time with us.
Thank you for your recommendation — we truly appreciate your kind words and wish you and your daughter all the very best for the future.
Amber
Customer Experience Manager
Held Health
ASD assessment and follow up care
Great experience with my two boys with their ASD diagnosis. Clinical staff where lovely and put us all at ease. Communication can be tricky now as they are getting more busy. Follow up courses are very useful.
28 april 2026
Omdöme utan inbjudan
Svar från Held Health
Thank you so much Imogen for your kind review and for trusting Held Health to support your family through your boys’ ASD assessments.
We’re delighted to hear that our clinical team helped put you all at ease and that you found the follow-up courses useful and supportive. Creating a calm, positive experience for families is incredibly important to us.
We also appreciate your honest feedback regarding communication. As demand for our services continues to grow, we know there are times when response times can be slower than we would like, and we are actively working to improve this so we can continue providing the level of support our families deserve.
Thank you again for taking the time to share your experience — we wish you and your boys all the very best moving forward.
Warm regards,
Amber
Customer Experience Manager
Held Health
The autistic communication workshop was very helpful
The autistic communication workshop was very helpful as it was structured in a way that the info provided was applicable to a wider range of needs and situations. Bethany and Clare were very knowledgeable, and conducted the call in a calm and supportive manner without pressure. Many questions that were asked by other parents were the ones I wanted to ask, so I benefitted as well. I felt sad though to see how many other schools are not making reasonable adjustments, especially after receiving reports and diagnosis, something that crashes you down after the long journey to get there, maybe something needs more work on this front...but at least, I left not feeling alone.
28 april 2026
Omdöme utan inbjudan
Svar från Held Health
Hello Veronica
Thank you so much for taking the time to share your experience. We’re really pleased to hear that you found the autistic communication workshop helpful and that the information felt relevant across a wide range of needs and situations. Bethany and Clare will be so encouraged to hear your kind words about their calm, supportive approach and the safe space they created for parents to ask questions and share experiences.
We also really appreciate your honesty about the challenges you described around schools and reasonable adjustments. We know how exhausting and emotional the journey to assessment and diagnosis can be, and it can feel incredibly disheartening when the support that should follow is not always in place. Your feedback highlights how important these conversations and shared experiences are, not only for practical guidance, but also for helping families feel less isolated.
We’re glad you left the workshop feeling supported and not alone, and we’ll continue working to advocate for better understanding and support for neurodivergent children and their families. Thank you again for sharing such thoughtful feedback.
Amber
Customer Experience Manager
Held Health
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.