Held Health Omdömen 

Svar från Held Health

3 juni 2026

Thank you for your review, Millie.

We're delighted to hear that you found the process clear and easy to follow from the outset. We know that families are often navigating a lot of information, so making the assessment pathway straightforward and accessible is something we work hard to achieve.

It's also lovely to hear your kind comments about the team. Building positive relationships with families is an important part of the experience, and we're pleased that the clinicians you met made you feel comfortable and supported.

We're especially glad that you found the report detailed and informative. Our goal is to provide families with meaningful insights and practical information that can help them better understand and support their child moving forward.

Thank you for taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

3 juni 2026

Thank you for your review, Laura.

We're so pleased to hear that your son's clinician made such a positive impact on your experience. Having a knowledgeable professional who takes the time to answer questions, provide guidance, and explain their findings clearly can make all the difference during the assessment process.

It's particularly rewarding to hear that you felt listened to throughout. We believe that understanding a child's individual experiences and the perspectives of those who know them best is an essential part of delivering a thorough and meaningful assessment.

Thank you for your recommendation and for trusting Held Health to support your family.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

3 juni 2026

Thank you for taking the time to leave a review.

Clear communication is something we place a great deal of importance on, so it's wonderful to hear that you found both the explanations and information provided easy to understand throughout the process.

We know that assessments can sometimes feel complex or unfamiliar, and our aim is always to ensure families feel informed, prepared, and confident about each stage along the way.

Thank you for sharing your feedback and for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

3 juni 2026

Thank you for your wonderful review, Charlotte.

What stands out most in your feedback is your description of the process as "seamless" – that's exactly the experience we strive to create for families. We know that seeking assessments for a child can often feel overwhelming, so ensuring that appointments run smoothly, expectations are clear, and families feel supported throughout the journey is incredibly important to us.

We're delighted that you always felt informed about what was happening next and that the team supporting your daughter helped make the experience a positive one. Your kind words about their helpfulness and support will mean a great deal to them.

Thank you for recognising the efforts of everyone involved in your daughter's care. It has been our privilege to support your family, and we truly appreciate you taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

3 juni 2026

Thank you for taking the time to share your feedback, Noah.

We're pleased to hear that you were happy with the turnaround time for your diagnosis and that the assessment process progressed efficiently.

We also appreciate your honest comments regarding post-diagnosis support. Receiving a diagnosis is often a significant moment for individuals and families, but we recognise that it is also the beginning of a new journey rather than the end of one. It's understandable that you would have hoped for more guidance and support around next steps following the outcome.

As a service, we are continually reviewing how we can better support patients beyond diagnosis, including providing clearer information, resources, and guidance to help families feel more confident about accessing the support available to them.

Thank you for sharing your experience. Feedback such as yours is invaluable in helping us shape and improve the services we offer.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

3 juni 2026

Thank you for your lovely review, Hannah.

It's wonderful to hear that you felt supported throughout your entire journey with Held Health. We know that when families begin this process, having clear information and knowing where to turn with questions can make a huge difference, so we're delighted that you found everything straightforward and easy to navigate.

We're especially pleased that the team were able to provide the support and reassurance you needed along the way. Helping families feel confident and informed throughout the process is something we work hard to achieve every day.

Thank you for taking the time to share your experience and for your kind words about the team.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

3 juni 2026

Thank you for your review, Jorgie.

We're delighted to hear that you found the service informative and of a high standard. We believe that providing clear, accessible information is just as important as the assessment process itself, helping families feel confident and informed every step of the way.

Your feedback may be brief, but it means a great deal to our team, who work hard to ensure every family receives the guidance and support they need.

Thank you for taking the time to share your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

Publicerad 3 juni 2026

Thank you for your kind review, Michaela.

We're delighted to hear that you felt supported and understood throughout your experience with Held Health. While receiving a diagnosis can provide important answers, we recognise that families often need guidance beyond that point, so it's particularly encouraging to hear that you have continued to feel supported after the assessment process.

Our aim is not only to help families gain clarity through diagnosis but also to provide the information and reassurance needed to move forward with confidence.

Thank you for your recommendation and for taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

3 juni 2026

Thank you for your review, Hollie.

We're so pleased to hear that both assessors made such a positive impression. Taking the time to genuinely listen is one of the most important aspects of the assessment process, and it's wonderful to know that you felt heard and understood throughout your appointments.

Building a clear picture of a child's needs starts with listening carefully to the experiences shared by families, so your feedback means a great deal to us.

Thank you for taking the time to share your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

3 juni 2026

Thank you for your lovely review, Emma.

It's wonderful to hear that you had such a positive experience with Held Health. We know that understanding what to expect can make a significant difference, so we're pleased that the team took the time to explain each stage of the process clearly and help you feel comfortable throughout.

We're especially delighted that you found the team friendly and approachable. Creating an environment where families feel able to ask questions and seek support without hesitation is something we care deeply about.

Thank you for taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

Publicerad 2 juni 2026

Thank you for taking the time to share such a thoughtful review, Stacey.

Reading about your family's journey with us is incredibly rewarding. Supporting two children through the assessment process is no small undertaking, and we're so pleased that we have been able to help your son and daughter access the assessments, diagnoses, and support they need.

It's particularly encouraging to hear your comments about the quality of the reports and the medication pathway. We know how important detailed, comprehensive reports can be in helping families, schools, and other professionals understand a child's needs and access appropriate support.

We also appreciate your honesty regarding communication at the beginning of your journey. Over the past year, we have made significant investments in expanding our support teams and improving our communication processes, so it's wonderful to hear that you noticed a positive difference as your journey progressed.

Most importantly, thank you for recognising the efforts of the team members who have supported your children. Knowing that we've been able to make a positive impact for your family means a great deal to all of us.

We wish your son and daughter every success moving forward and thank you for placing your trust in Held Health.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

2 juni 2026

Thank you for your feedback, Katy.

It's fantastic to hear that the process worked so smoothly for you. We know that families often have enough to think about without having to worry about technology or chasing updates, so we're particularly pleased that you found the communication clear, the systems easy to use, and the reports delivered promptly.

We're also delighted that our clinicians made such a positive impression. Combining clinical expertise with a friendly and approachable manner is something we value highly, and it's wonderful to know this contributed to a positive experience for your family.

Thank you for taking the time to share your experience and for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

2 juni 2026

Thank you for your review, Emma.

We're delighted to hear that you found our clinicians experienced and that communication throughout your journey was prompt and helpful. Receiving timely information and having confidence in the expertise of the team supporting you can make a real difference during the assessment process, so it's wonderful to know this was your experience.

Over recent months, we have continued to invest in our patient support services by expanding our team and reviewing our communication processes to further improve the experience for families. We're therefore especially pleased to hear that these efforts are having a positive impact.

Thank you for taking the time to share your feedback and for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

Uppdaterad 1 juni 2026

Thank you for taking the time to share your experience.

We're pleased to hear that your initial experience with Held Health was a positive one and that you found the process straightforward and efficient in the early stages. However, we're sorry to learn that your experience since being referred for a second assessment has not met the standard you rightly expected.

We understand how frustrating it can be to feel that communication has been lacking, particularly when requests for additional information are made at short notice. The information was requested as a separate assessment was requested and we wanted to ensure that we had the most up to date information regarding your childs circumstances in order to best assist them. We should have made it clearer that if there were no changes to circumstances for further forms were required. We appreciate your feedback regarding this, as we recognise that earlier communication and clearer coordination could have helped make the process smoother for you and your family.

Over recent months, we have experienced significant growth in demand for our services, but we fully acknowledge that this should not impact the experience of the families we support. To address this, we have recruited additional members to our support team, reopened our phone lines, and are currently reviewing our communication processes to improve responsiveness and ensure families receive timely updates throughout their journey.

We would also welcome the opportunity to better understand your experience and review where things may have fallen short. A member of our team will be reaching out directly to discuss your feedback and provide an update regarding your assessment pathway.

Thank you again for your honest feedback. We hope to restore your confidence in the service and support you through the next stage of the process.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

1 juni 2026

Thank you for your kind words, Laura.

It means a great deal to hear that Held Health has been able to support your family during what sounds like a very difficult time. We know that seeking answers and navigating the Right to Choose pathway can often feel overwhelming, and our goal is always to make that journey a little easier for the families we work with.

Knowing that our service is making a positive difference to your family is incredibly rewarding for our team, and feedback like yours reminds us why the work we do is so important.

Thank you for placing your trust in Held Health, and we wish you and your family all the very best moving forward.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

1 juni 2026

Thank you for taking the time to leave a review, Rachael.

We're delighted to hear that our team helped both you and your daughter feel comfortable throughout the process. We know that attending assessments can sometimes feel daunting, particularly for young people, so creating a welcoming and supportive environment is something our clinicians and staff work hard to achieve.

It's also wonderful to know that you found the team knowledgeable and approachable. Building trust and helping families feel at ease from the outset is an important part of delivering the best possible experience.

Thank you for choosing Held Health and for sharing your feedback.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

1 juni 2026

Thank you for your review, Katy.

We're incredibly pleased to hear that you felt listened to throughout your Right to Choose journey. Every family's circumstances are unique, which is why it's so important to us that we take the time to understand the full picture, considering not only the assessment findings but also the experiences, concerns, and evidence shared by families.

It's wonderful to know that you found the team professional and supportive during the process. We understand how important these assessments can be, and we're committed to ensuring families feel guided and supported every step of the way.

Thank you for trusting Held Health with your family's care and for taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

1 juni 2026

Thank you for your review, Beth.

We're delighted that you found the team both professional and knowledgeable throughout your experience. Assessments are most effective when clinical expertise is combined with kindness and understanding, so it's particularly rewarding to hear that both of these qualities stood out to you.

Your recommendation means a great deal to us, and we will be sure to share your comments with the wider team, who work hard to provide the highest standard of care to every family we support.

Thank you for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

1 juni 2026

Thank you for your feedback, Vicky.

We're pleased to hear that you found the service fast and that the doctors were friendly, helpful, and supportive throughout your experience. Receiving answers and guidance quickly can make a real difference for families, so it's wonderful to know this was reflected in your journey with us.

We also appreciate your honest comments regarding our email response times. We understand how frustrating it can be when you're waiting for information or updates, and we recognise that our communication has not always been as timely as it should be. To address this, we have recently expanded our support team, reopened our phone lines, and are reviewing our communication processes to improve response times and provide a better experience for our patients and families.

Thank you for taking the time to share both the positives and the areas where we can improve. Feedback like yours helps us continue to develop our service.

Amber
Customer Experience Manager
Held Health

Svar från Held Health

1 juni 2026

Thank you for your review, Marcella.

It's wonderful to hear that you found the assessment both thorough and professionally delivered. Our clinicians work hard to ensure every assessment is evidence-based, comprehensive, and tailored to the individual, so it's particularly rewarding to receive feedback recognising their expertise.

We're also pleased that the process moved swiftly for you. We understand how important timely access to assessments can be for families seeking answers and support, and we're glad we were able to provide a positive experience.

Thank you for choosing Held Health.

Amber
Customer Experience Manager
Held Health