Grip500.co.uk Omdömen 

Excellent service

First time I have used them and what a 5 ⭐️ service.
Four new tyres brought at the best price around 😀

Excellent second time I have used grip500 for budget tyres the Brand Radar grip fantastic longevity 2.5yrs on a Mercedes estate C220 diesel unheard of I normally get 12 months if I'm lucky with high brand tyre's worth every penny 9.1/2 out of 10 👍

From the time the order was placed to the moment it was delivered, communication was excellent. I had requested a product from the 2025 manufacturing line, and I was pleased to receive exactly that.

Next day delivery, faster than Amazon. Good tyres, produced 3 months ago, obviously new. Thanks

Easy to order delivered within two days excellent service I have no hesitation in recommending Gripp500.

Theses tyres are the best and the service I received was first class . I will be back

Really quick delivery, and great price compared to others

Great service and excellent support with a reasonable price.
Highly recommended.

They take order for 4 tires. 2 different sizes front and back. Paid as one order. They unilaterally cancelled the back tires and without discussing sent the remaining tires to a fitter. As I wanted the whole 4 done together, I tell them I no longer want them. They say I have to pay for their return. they try to argue they are 2 orders even though I have a single order number for all 4. I had to contact my credit card company to charge back.

As another reviewer has stated, the tyres are cancelled and are then available on their website at at higher price. BEWARE

The last emails:

Hello,

You ordered two different types of tyres, for that reason it has been separated into two orders.

The two orders come from two different warehouses and you can see that there are two orders because you have two invoices.

Your case is closed and this will be our last response, unless you want to pay for the return costs, in which case we will send you the information to make the return.

Best regards,

Ariadna

Hello,

I ordered same tyres but different sizes.

I ordered them together as one order and have a single order number for all

However or wherever you supply them from is your concern and nothing to do with me.

You chose unilaterally to cancel one order and send the remainder without consulting myself.

Your position is contra to distance selling regulations in the UK.

If you close this case that is your prerogative but from a legal perspective you are wrong and I will take further steps than have been instructed so far.

You should consider your position carefully and do the right thing, not just legally but also from a customer service perspective

The delivery was very fast , quality also very good , fully recommend

Tyres are good value and well run on the street. This was my first experience with them and making sure they aren`t cheat. you can truly believe them.

They advertise at a good price, you buy yhem, and they cancel, but tires are still available, admittedly at a slightly higher price, you buy them again, they cancel again.
They look good on price but just mess you around all the time,
just don't bother wasting your time.

Excellent and speedy delivery

I looked on competitor websites that I had always used and when I put the tyre brand and type into Chatgpt to find cheaper, it found Grip500 and worked out £50 cheaper.
The delivery was within 2 days and perfect without hassle.
Will be my go to moving forward

Every thing was what they said, fast delivery, great price.

Quick dispatch

Just perfect 🥰

Very good competitive price and quick delivery. Purchase was very easy and delivers at the stated time.
I would be happy to buy from again.

Updated Review.
In the interest of fairness and giving people credit I feel that I must update this after a revelation I had. It occurred to me a few days after I had written this review that I had ordered tyres and not new wheels (it may sound stupid, I know). However, in my mind when I ordered the tyres I thought I was just going to take my wheels off and just add brand spanking new tyres attached to new wheels doh! good job they didn't have stock. However, maybe some clever staff have seen this issue before and they know it's better to cancel the order rather than cause problems for the consumer. anyway, I've adjusted my review to reflect that and I have received my refund.

Poor stock management, and 36 hours later, when expecting a delivery or certainly tracking info, I was notified that those tyres were not in stock. No apology or alternate tyres were offered, just a generic email claiming I would receive a refund. I have to suck up their incompetence and time wasting because they can't do basic stock keeping.

_______additional__________

They have a programmed AI to lie and respond to complaints, see below. So I would be extra careful with this firm. They offer no alternative tire, restitution or compensation for the time wasted and delay. They make you wait for a refund. I should not have to absorb their incompetence with my own money.
see AI Lies below ..."and I will make sure it is communicated to the relevant teams to help improve our processes and prevent similar issues in the future."

When asked for evidence of how this will be communciated this was the response.

..."I understand your request for assurance and evidence of action regarding your feedback. While I don't have the capability to directly communicate with our internal teams or provide physical evidence of such communications"...

So the business model here is to take the money irrespective of whether we have stock or not and get the AI to bs on our behalf and make the sucker wait for his money what they gonna do!

Once again I ask people to vote with their wallets on my behalf. My time as anyones, is valuable to me, waiting for tires to be delivered so I can change them was a job I had planned in. A day and a half later, no tires and have order all over again and waiting for my money is disgraceful. If ten people divert their funds to another company they might notice. If you do that please add it in a review.

I also find that programming AI chatbots to lie is problematic.