Goldensands Boutique Omdömen 

This is a scam company. Do not buy. I bought a merino wool raglan top for $69.90 but when it came it was cheap cotton, could have gotten something similar for $10 in kmart!!! Biggest SCAM. cant get refund without posting item back at own cost. STAY CLEAR OF THIS SCAM COMPANY! IT IS NOT BASED IN UK AS ADDRESS SUGGESTS. ITEM CAME STRAIGHT FROM CHINA!

I spent AUD 79 ordering a pair of ankle boots. I received a pair of sandals. When I advised the error, requested the refund and asked for label/instructions so I can return the unwanted product and I was told that I should pay for the return to China and then I will get a refund, if they are happy.
I explained my logic in many ways and their emails are still the same, I should pay for the return.
DO NOT BUY ANYTHING FROM THIS WEBSITE.
Maria from Melbourne, Australia

Double dose of misery A/ I should have researched and read reviews before purchasing anything from this store B/ I’m still waiting on my $293 purchase (which is likely crap) from 8 weeks ago. I have received messages requesting address confirmation, claiming the courier had attempted delivery but was unable to deliver (go figure). Now the emails state “if you do not confirm your address within 12 hours and pay the £6 for delivery, your order will be ‘destroyed’ “. WTF 😬 destroyed? Ha ha looks like I may not even receive the order (of likely crap). Maybe it’s for the best that I don’t see the items purchased to avoid being disappointed …. Looks like I will be $293 out of pocket though 😢.

I would not recommend purchasing from Golden Sands Boutique.

My experience has been incredibly frustrating from start to finish. I was charged AUD $80 for an item that was never shipped, yet the company has refused to refund that payment. I also returned another item exactly as instructed and provided the tracking number and all supporting documentation they requested.

The returned parcel has reached China but is currently being held in customs—something completely outside of my control. Despite this, Golden Sands continues to delay my refund and repeatedly asks for proof that the parcel has been delivered to their warehouse, even though I have already supplied all available tracking information.

What concerns me most is that they continue to ignore the fact that I paid for an item that was never sent. There is no reason to withhold a refund for merchandise that was never dispatched.

Customer service has been slow, repetitive, and unwilling to address the two issues separately. Instead of taking responsibility, they continue to delay the process while holding onto my money.

Based on my experience, I would strongly advise others to think carefully before ordering from this company. If you do make a purchase, be aware that resolving problems or obtaining a refund may be far more difficult than expected.

Do Not under any circumstance order from this company I unfortunately bought items from here and the quality is terrible. They lie about that product they say it is Linen. It is not it is cheaply made. It comes from China. I have formally put in a complaint to Australian fair trading.

Don't go anywhere near this company. It's a scam. I ordered linen overalls. What arrived is labelled 95% polyester, 5% elastane. Plus, the floral print is blurry. Took weeks to hear back from them and only after I sent emails to the SHOP app that I did the purchase through. They asked for photos, which I sent. After another week they asked me to return the item to China where they would inspect it. They gave no guarantee they would refund the purchase cost, just a statement about as per returns policy.

DO NOT USE THIS COMPANY - I have been trying to return sub standard garments with poor quality, sizing and condition and cannot get an answer on how to manage the return. I have sent 4 emails this week and no one is responding. Customer Service is non existent and the cost of the garments is ridiculous given the quality. They use misleading descriptions on their website also. Linen does not mean linen - it is POLYESTER !

I wish I had read this sooner before I purchased. I bought a “silk blend” maxi dress that looked great in the picture but was very disappointing in person. It was made of acetate and looked like the fabric used in cheap Halloween costumes. I thought the company was from England due to their misleading advertising. They are from China and the only way to make returns is to send it back there. I went back and forth with emails but they refused to tell me how much money they would refund me if I sent it back, after I paid the high cost of shipping. Lesson learned! If you are looking for a reputable website, try Commense. Their quality is great and prices low.

This company is a complete scam!! I ordered a linen blend embroidered blouse, and eventually received over 3 weeks later a cheap fabric copy, which looked nothing like the one ordered online. The 'embroidery' on the one received was printed on the fabric in grey! It cost £29.00. After a fight with the company I was told I could return it at my expense to an address in China which would have cost me £19.50. They state they have a registered office in Covent Garden...upon checking the address it's just a block of rooms which are rented our!!

Ordered a dress delivery took along time coming. The size is ridiculously too generous, I ordered an 12 it is more like a 16 and the material is very poor quality there are no labels or care instructions on the garment. There was no paperwork included Took 3 requests overs week to get an answer for a return label.They have requested an order number I received no paperwork photos of the garment My email address ( hello you are emailing me this company has no moral compass I believe that they are stalling for the 30 day return period to expire. Do not order from this company. I am not prepared to deal with this company any more I am donating an $ 80 dress to an op shop maybe someone will be prepared to wear it.

My goodness do I regret buying off this shocking company! Their website has a map of Australia and it looks all beachy like it’s actually an Australian website. I tried to cancel the order 12 hours as I changed my mind and I sent numerous emails and they did not answer one. Two weeks later they replied and said I’m sorry it’s already shipped. It arrived and it is revolting, the colour is supposed to be red and it’s disgusting orange and the quality is a joke. This is turning into a nightmare as I keep requesting the details to refund my purchase. They will not reply. DO NOT PURCHASE ANYTHING FROM THIS SHONKY BUSINESS!!!

Waited 4 weeks for a crap dress from China in the wrong style and size!!! DO NOT SHOP HERE IT'S A FRONT FOR A BAD CHINESE FACTORY! MERCHANDISE IS CRAP!

Avoid this website. Golden Sands Boutique presents itself as a high-quality boutique brand, but it is a front for a standard dropshipping operation utilizing low-quality manufacturing hubs in China.
​Product Quality: The items received do not match the online descriptions, material claims, or advertised quality.
​Return Fraud: When attempting to resolve an order issue or request a refund, customer service provides a return address to a high-rise industrial manufacturing park: Room 701, 7th Floor, Wanma Songhu Manufacturing Park, No. 35, Jinfu 1st Road, Liaobu Town, Dongguan City, Guangdong Province, China (Phone: +86 151 1827 8089).
​The Tactic: Providing this specific location is a known tactic to force consumers into paying international shipping fees that exceed the value of the item. Furthermore, packages sent to these massive, shared industrial facilities are routinely rejected at the gate, leaving the consumer without the goods and without a refund.
​Do not attempt to negotiate a return with their customer service line. If you have been misled by this merchant, bypass their support entirely and file an immediate chargeback dispute with your bank or payment provider for "goods not as described" and deceptive business practices.

Ordered 5 peices of clothing. All VERY different that photo on website and all VERY poor quality. (eg. Nylon NOT 100% wool, black and white with pearls instead of tan NO pearls) Sizes were completely wrong. (eg. The waist of the 2XL mens jacket was 42cm!!) No response via email. Disgraceful company. Should be called out publically for such a scam of a buisness. Shame on you Goldensands Boutique.

Item pictured was not the quality and material advertised. Long wait time for delivery. Misleading advertising and despicable company attitude with a very dodgy return policy. Criminals is being polite.

Lists themselves as being located in Melbourne... they dropship cheap knock-offs from China. Paid $115 for a jacket... looks like it's worth $7.50. Does not resemble ai-generated product image at all.

Totally dissapointed!!!
I paid $59.95 for a supposedly linen top of a larger size. Received a very bad synthetic small top, incorrectly sized as XXL. i asked to return it and complained of d wrong size n bad quality.
They seemed not to care less, but provided me with a return address somewhere in China, I had to cover the return cost, which I did, with a tracking number they asked for.
After 3 weeks, i emailed them, as I could not receive any tracking info beyond the customs of China, they asked me for proof that the item is delivered so they can refund me!! They sell their super low quality products, but can't contact them about the delivery status???
Bad, bad, bad ...
PLEASE DO NOT BUY from this place. The absolute WOST experience I ever , ever had with online purchasing.
I don't think i will ever see a refund.😵‍💫

The company engages in misleading and deceptive conduct by misdescribing the
materials of the products...eg claim merino but are polyster,claim linen but poor quality cotton. Asked several times why they are unlawfully misdescribing goods, they said you can pay return fee and then we will refund. Hard to accept that promise based on conduct. They never responded to why were they misleading consumers

Poor quality and not as shown
Difficult return to China and expensive and I was worried I would still not receive refund

Over price and false advertising
Don’t buy

Do not under any circumstance order from this company the clothes are very poor quality. They don't match what you are buying and they don't get back to you. Do not do not do not buy from this company.