Gigantic Tickets Omdömen 2 438

I emailed asking for how to apply for a refund for a rescheduled gig. Gemma at Gigantic Tickets not only replied within a couple of minutes, but arranged my refund straight away. She was very clear with the process, and was extremely helpful

The Fair provider offered the information as we'd been delayed by an accident. We felt this was so helpful.
We contacted the provider & Gemma provided a response back with great timeliness. From there. We received 2 further emails and a refund we didn't really expect. Brilliant service!!*****

Absolutely fantastic customer service from Amy. I got a response back so quick. And on New Year’s Day! Thank you so much

I have had to cancel two events now due to ongoing bereavement due to my partner taking his life. They have dealt with my request with compassion and extremely helpful. The refund was quick. I think they have a great customer service.

The attention to detail and a prompt response to my query over an email address. Gemma was most helpful

I’ve used gigantic website many times for tickets. I had mistakenly bought tickets twice for the same event in January so emailed customer services. I was quickly refunded for one pair of tickets. A big thank you to Gemma for sorting my mistake out. The website is quick and easy to navigate even for an old codger like me😀

Very helpful customer service experience from Amy!

The speed and efficiency of Gigantic's ticket refund facility was second-to-none, and the promptness of response (thanks, Gemma) was most welcome.

I would like to say many thanks to Gemma for helping us getting a refund today for not being able to attend our event due to all family being ill at the moment.
Thanks a lot Gemma, your help is much appreciated. Have a lovely Christmas!

Lost access to my email, and was able to get my ticket sent to a new address quickly, thanks to Gemma.

Excited to read about the future tour after seeing the Christmas songs played in Southwark Cathedral.

I received great service from Gemma at Gigantic Tickets.
Gemma’s service was quick, efficient and extremely helpful.
Many thanks for your assistance Gemma.

The quick response and helpfulness of the person who responded.

Brilliant value gigs/concerts, and excellent customer service. When I lost the email with my tickets Gemma emailed me back immediately with replacements, it was stress free as it should be.

Ordered tickets for a gig and received no email confirmation and page timed out, so reordered them. Turned out both transactions went through so explained the issue to customer service. They refunded the face value price, but minus £32.50 of their ‘labour, banking and admin charge’. Outrageous they would do this given the reason I reordered was because of their distinct lack of admin sending a confirmation (which never came). Left a complaint and no further reply back, so out of pocket £32.50 on top of the £132.50 for the tickets I kept, and Gigantic have pocketed £65 in admin fees… doesn’t seem fair.

Positive experience using my Refund Plan to get a refund for a show I can't attend due to medical issues. Amy was very helpful and the service was quick and reasonable.

Had some issues with me booking wrong ticket advisor Holly was fantastic sorted everything out for me! Couldnt rate this services high enough 😀

Due to my daughter coming down with an illness today I had to cancel some tickets.
I had super fast response to my emails, advised me what I needed to send back. Amy who helped me was great, she emailed me back straight away and sorted out my refund which should be with me very soon. Thank you

We were unable to attend an event due to my little girl being unwell. Unfortunately we weren’t able to receive a refund as we did not cancel prior to the date however we were offered to transfer our tickets to another date.
This was great, it means we won’t miss out on a lovely family event and the lady I dealt with was extremely helpful. Thank you so much.

Gemma at Gigantic refunded my Poizon tickets quickly and efficiently when I could not attend the rescheduled dates.