Gigantic Tickets Omdömen 2 438

Paid for refund insurance i couldn't attend due to a very sensitive illness which I've not even shared with family members due to the sensitivity I got a email from Amy? Refusing a refund unless I shared this sensitive information I completely understand people just decide to cancel for no genuine reason but my circumstances are not that I tried to explain but was basically told under no terms unless I disclosed the very sensitive information I wouldn't be refunded.. feel very let down with the almost bullying tactics shown in wouldn't recommend this company or it's ruthless policy! BE WARNED DON'T USE!!!

I bought refund protection for some tickets and, following illness, was paid back in full. Amy, the person I dealt with, was great. The only reason I didn't give 5 stars is the proof I was asked to give. To ask for a doctors note seemed very over the top- if you can't attend a concert because you're ill, it isn't a given that you have taken time off work and need a FIT note. Bothering a surgery to obtain one for this doesn't seem right.

Excellent online customer service from Natalie at Gigantic, issue resolved with patience and good communication when navigating complicated ticket purchasing processes.

Amy from Gigantic talked me through the return we had to make with patience and good humour. Many thanks to her.

Thank you to Amy for resolving my ticket issue so promptly. It is much appreciated and saves so much time and effort when your questions are dealt with so quickly and efficiently. Thank You.

A quick email reply and answer from Gemma in Customer Sevices to an online ticket processing issue I had. Speedy communication meant that I was still able to buy my 'LIONEL RICHIE' tickets before being sold out. Thanks Gemma!

Fab customer service from Gemma today. Helped me sort a ticket mix up really quickly. Fast responses and lovely communication. Thank you!

Great customer service! I was worried about tickets that had to be mailed to me in Portugal. Natalie made sure my tickets could be picked up at the venue instead -- one less thing to worry about!

Could not see where the presale tickets were being offered, but as they were only just released, expected them to be a lot nearer to stage . Not happy being so far away at £46 each!

My thanks to Gemma in customer services, who promptly sorted a refund, when I purchased the incorrect plot for our van at Glastonbudget. It was sorted the same day and refund processed

Amy from GIGANTIC was so helpful when I needed to change the dates of my booking. Highly recommend getting in touch if you have an issue or need to make amendments to your.booking.

Exceptional Customer Service!
I've booked VIP/Meet & Great for Calllum Scott for my Mum at Manchester May 2026.
Although I've been to many gigs I've never done a VIP experience myself I was unsure about when the ticket would be available and how the VIP experience works. I've been in contact with Gemma a couple of times who has answered all of my questions and queries promptly and efficiently. - Thank you Gemma you have been fantastic.
Would highly recommend purchasing your gig tickets from Gigantic Tickets.

I needed to adjust my tickets as I am low vision and the team worked really hard to get to the right answer.

Thank you Gemma for sorting my J5 refund out in swift time - Great customer Service

Had a Gig cancelled.
After waiting a few weeks in case of a new date,i emailed Amy at Customer services,replied promptly and refund was back in my account a few days later,thanks Amy.

I had to request a refund due to unforeseen circumstances. It was done really quickly with no fuss. Amy was very helpful and friendly.

I had a great experience with Gigantic Tickets customer service.

I needed to arrange accessible seating after purchasing standard tickets, and the team was very helpful throughout the process. In particular, Gemma provided clear guidance and ensured that my refund was handled quickly and smoothly once I secured new tickets through the venue.
Everything was resolved efficiently, and communication was prompt and professional.
I would definitely recommend their service.

Gemma was great and helped me sort out my double booking so quickly!!
Very impressive work
Thanks
Mark

Big shout out to Gemma for sorting my ticket request nothing was to much trouble, excellent customer service👍

Excellent customer service. Unfortunately had to cancel due to illness but Amy was very helpful and processed the refund without any hassle at all- thank you!