Gigantic Tickets Omdömen 2 438

I paid for the refund insurance and I had a circumstance which was not in my control but they still did not give me a refund. I needed proof of my situation and then they said I didn’t meet the criteria to get a refund. Very bad customer service what do you pay the insurance for!

I had some ticket issues as tickets weren’t appearing on my account but Gemma from customer service was really quick to reply to my email (within the hour!) and let me know that my tickets should be available 24-48 hrs before the event.

Thank you for your kindness :)

This company do not care about the little man, just their profits. Just want a bit of help getting a refund but all they keep giving me is that I must keep checking back. Thieves!

Excellent for easy booking, Gemma was very quick to respond when we thought we had mislaid tkts. Very helpful and friendly, highly recommend.

Dealing with Gemma at Gigantic was an absolute pleasure. Quick and concise correspondence and she did exactly what she said she would. If only all ticket retailers could behave in this manner.

Unfortunately I lost the email with my confirmation for the Gorillaz tickets I had bought for my son, I was worried about it and contacted Gigantic to ask for help. Gemma replied to my email and sorted everything out straight away - brilliant customer service, thanks loads.

Gemma in customer service was amazing when I accidentally deleted my confirmation email. I gave her my order number and she recent my confirmation email. ✨✨✨

I had an issue with a cancelled performance by a band and Amy in the Refunds Department went above and beyond to make sure everything went smoothly. Would definitely recommend based on the customer service I received.

Many ticket vendors are completely unresponsive when contacted, but I had a great experience with Gigantic, who came back promptly and were super helpful in assisting me in correcting a silly mistake I had made on a booking. Thanks to Gemma!!!

Who prints tickets these days! Cmon guys let’s sort this out. Apart from that the ticket purchases were good straight forward and easy. But sort out the e-ticket

I needed to resell a ticket for an event I couldn't attend anymore and Gemma from customer service was extremely helpful guiding me through the process. Very recommended!

I dealt with Gemma today and she was fantastic! So friendly and helpful and resolved my issue straight away. Thank you so much Gemma for helping make my daughter's birthday so special 🤗

Gemma was so helpful after my own silly error when going to book a recent gig. Understanding and really lovely to deal with. The only reason I took off one star was while my refund went through it was only for FV of the tickets - which meant I still had to pay a £14 fee. Ultimately the fault was mine in booking the wrong venue.

Amy from Gigantic Refund was an absolute delight to deal with. She was attentive, polite, and incredibly helpful throughout the refund process. Everything was handled efficiently and in a timely manner, and her quick responses made the whole experience much easier. Thank you, Amy.

Gemma helped me today to arrange for my tickets to be moved. She was wonderful, and did it so promptly. Truly took the stress out of it all!

Great to use, and great service from Gemma when I needed support and a refund!

They were great - I had to request a refund and Gemma arranged the whole thing. She was helpful, friendly and responsive and made the whole process pain-free.

I am a BMus Student with a concert pass. I do not understand why you want my card details since I do not pay. I would prefer to put my Concert Pass number in, there is no reason I can see why you need my card details as well as my address, phone number and email. I wonder what you are doing with those details?

Had to contact Gigantic for a refund after a gig I had tickets to was cancelled. Gemma dealt with my enquiry quickly, efficiently and with no fuss. My refund appeared on my account 2 days later. I don't have a very high opinion of ticket agencies but Gigantic have gone a long way to changing my mind! Thanks Gemma!

We had trouble getting our ticket confirmation sent through, but Gemma at customer services got it sorted out quickly, so well done and thanks.