Gigantic Tickets Omdömen 2 438

Great service - I asked to change the times of my ticket and Gemma organised this very quickly 🥰

We had tickets for a show, but due medical issues, we had to cancel. Had to give some evidence of the medical issues, but got a close to immediate refund.

Amy was especially helpful.

Fast response from the company regarding our purchase. Amy was very informative. She resolved my issue and informed me of the next processes to getting my tickets. Amazing customer service. Thank you, Sandy

Really helpful. Amy helped me change my tickets to another night and was a very fast responder.

Amy was very helpful and quick in issuing a refund for a gig that had been rescheduled. Great help

All works well except two things. It would be useful to have a basket. Checking out stages are always tiresome but that goes double when buying more than one ticket. And, Add to Calendar doesn't work on Outlook (on my Windows 11 PC that is) - nothing happens at all when I try to open the file. ics files usually work, Outlook is a popular Calendar system. It appears to work when I send the file to my phone (running Outlook) but fails to appear in the any calendar when I 'Add'.

This is the second exhibition we have been to see having visited the Marilyn monroe last year which was just brilliant
This week I was due to see the visace but due to family illness couldn’t Gemma was brilliant answering my emails promptly and sending a link to exchange my tickets. Excellent customer service Thank you

Gemma was quick to respond and solved my problem immediately.

I was a little iffy to buy what initially seemed like ticket insurance for this event I'm planning to go to soon because it has always been way more of a hassle when it's worth, so when my situation changed and I needed to cancel the tickets I thought I was in for a long email chain begging to get my money back. But today Amy got back to me promptly following my initial email letting me know that my refund was being processed. It was such a relief to not have to argue with anyone over legal jargon and the service just was what it said it was in a very uncomplicated way

Customer support was super helpful! Gemma was so helpful and patient in finding a resolution for me. I have never been more impressed by customer support.

Really disappointed with the service, the event is in 2 days. My tickets were transferred to o2 academy app. After logging in, no tickets are available. Gigantic phone number is ringing out, no reply to my emails and the boot live chat I've been trying from 9am this morning with no response. What a stressful time! I still hope i will get it sorted before the Epica concert.

I had a question a about an event which I was not sure if it's going to go ahead and if I will receive a refund. I received a very quick and clear reply from Gemma.
Thank you!

Amy from the Refunds Team made what is a very disappointing week, much more bearable. I've been looking forward to attending a concert since booking in the autumn but, as a result of ill health, I've had to seek a refund. With minimal fuss or intrusive questions, Amy arranged my refund. I'll be putting it towards concert tickets for a later date!

I spoke to Amy in customer service and she helped with my enquiry in super quick time and made the changes that i required.

Amy was very fair and helpful when I enquired about getting a refund for tickets to ELO due to one person developing and illness shortly before the show date. Gutted not to go, but happy to have been able to get a refund.

The customer service was very helpful and fast
Thank u Gemma

Amy and Holly were very helpfull ,Great experience

Amy at customers was excellent.Said what required sent info that was asked and completed my refund in with no issues .

Very helpful, great comms within a minute. Amy helped a smooth transaction, so we could complete our booking. Highly recommend, many thanks!